Team Leader, Casualty and Bodily Injury Claims
About the role
What you can expect
- Facilitating weekly team huddles and conducting regular one‑on‑one meetings with team members.
- Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.
- Providing guidance, on‑the‑job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.
- Delivering ongoing performance feedback and creating development plans when necessary.
- Completing monthly audits by reviewing and monitoring claims files and offering constructive, actionable feedback.
- Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.
- Initiating interviews for unit vacancies and making recommendations for new hires.
What do you bring
- A proven track record of leadership.
- A minimum of five years of experience handling bodily injury and casualty litigation claims.
- Strong technical expertise in Atlantic Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.
- Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.
- Experience with performance management processes.
- The ability to maintain a national perspective and support a geographically dispersed team.
- A university degree, a relevant two‑year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.
Salary Range : $78,700-$131,100
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.
Team Leader, Casualty and Bodily Injury Claims
About the role
What you can expect
- Facilitating weekly team huddles and conducting regular one‑on‑one meetings with team members.
- Analyzing, developing, and implementing efficient claims processes, procedures, and methods to improve workflow and results.
- Providing guidance, on‑the‑job training, technical direction, and leadership to staff regarding performance, productivity, conduct, and adherence to corporate policies.
- Delivering ongoing performance feedback and creating development plans when necessary.
- Completing monthly audits by reviewing and monitoring claims files and offering constructive, actionable feedback.
- Supporting staff development by assisting with hiring decisions, conducting performance evaluations, identifying training opportunities, and keeping employees informed of policy and procedural changes.
- Initiating interviews for unit vacancies and making recommendations for new hires.
What do you bring
- A proven track record of leadership.
- A minimum of five years of experience handling bodily injury and casualty litigation claims.
- Strong technical expertise in Atlantic Auto/Bodily Injury and General Liability claims, with national technical handling experience considered an asset.
- Demonstrated organizational, negotiation, analytical, and interpersonal skills, with a strong focus on team culture.
- Experience with performance management processes.
- The ability to maintain a national perspective and support a geographically dispersed team.
- A university degree, a relevant two‑year college diploma (Insurance, Law & Security, Loss Control, Business Administration), or a CIP designation.
Salary Range : $78,700-$131,100
About Definity
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities.
Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here.
If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
La Société financière Definity est la société mère de compagnies d’assurance de dommages parmi les plus établies et innovatrices au Canada, soit Assurance Economical, Sonnet Assurance, Family Insurance Solutions et la Compagnie d’assurance Petline. Definity est dévouée à faire évoluer l’assurance pour sa clientèle, ses équipes, son réseau de courtage et ses communautés.
Nous promettons de fournir un environnement de travail collaboratif, ambitieux, valorisant et stimulant. Notre environnement inclusif vous permet d’innover avec vos collègues et de mettre en œuvre de meilleures façons de travailler. Nous investissons dans la croissance et le perfectionnement de nos gens et les aidons à s’épanouir. Grâce à nos options flexibles de travail hybride, notre programme de rémunération globale, notre régime d’actionnariat et l’accent sur l’équilibre travail-famille, vous évoluerez avec nous.
Si vous souhaitez une carrière où votre point de vue sera reconnu, ne cherchez pas plus loin que Definity.