Overview

Financial Recovery Coordinator Human Services – Social Development, Planning and Partnerships Status: (2) Regular Full Time & (1) Temporary Full Time - up to 6 months Salary Range: $40.75/hour - $48.65/hour ($74 170 - $88 535 per annum) Work Mode: Hybrid *see below for more details about this work mode.

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week CUPE LOCAL 966 Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together. Who we are: The Social Development, Planning and Partnerships division works collaboratively with our community partners and multiple divisions within the Human Services department to enhance effective service delivery, identify gaps in services and efficiencies, and plan, influence and create solutions that positively impact the residents of Peel. We achieve this through program priorities including Poverty Reduction, Community Investment and Community Safety & Well-being. We provide services such as research, analysis, data analytics, technology, recoveries, appeals, eligibility review, business and policy support, training and development, planning, evaluation, continuous improvement, document services, and project expertise. What you will do in this role: As the Financial Recovery Coordinator, you will ensure that the revenue owed to all Human Service programs as a result of an assignment and/or overpayment is received by contacting past clients as well as Third Party Agencies. You will receive and post all repayments and reimbursements in accordance with governing legislation and policies using computers and mainframe systems and maintain accurate records of all transactions.

What you will do in this role

Provides written and verbal explanations of files and transaction summaries to participants regarding their overpayments, payment history and/or assignments. Conducts interviews/reviews with participants and third parties to convey information and make arrangements for repayment of their assignments, overpayments, and arrears. Prepares and provides various letters and financial statements to clients to ensure that they have an accurate record of their account balance. Identifies and escalates complex overpayments/arrears related issues to the Supervisor, implementing appropriate resolution as required Review and process assignment/funeral forms and where necessary liaises with appropriate program area staff regarding the status of these forms. Enters all assignment information on an applicable database system. Pursue, action and monitor the status of assignment/funeral to maximize financial recovery. Liaises with various internal and third-party external agencies representing the participant to verify/exchange information. Receives; processes and maintains accurate records of all repayments and reimbursements for the Region of Peel, Finance Department and the ministry of Community and Social Services.Ensures all reimbursements and repayments are recorded accurately on both the program specific technology as well as an independent database to ensure the accuracy for Corporate Finance; Process general ledger and journal entries as required with Supervisor approval.

Deposits all cheques and/or money orders through Royal Bank

Calculate and offer assignment repayments to the Region for lawyers, insurance companies, private companies, and other third parties.Process and follow-up on incoming legal bankruptcy/consumer proposal documents ensuring compliance with applicable regulations. Reviews accounts based on legislation for potential refunds of excess repayments due to clients and third parties and makes recommendations based on analysis. Write off participant overpayments at the request of the program or according to legislation. Manages financial records related to arrears, overpayments, and reimbursements under the Ontario Works Act and Family Responsibility Support Arrears Enforcement Act by collecting and reviewing financial data, determining/reconciling discrepancies, and ensuring accurate case management of assignments and cancellations. Liaises with the Family Responsibility Office (FRO) and internal staff to exchange client/payor information, process reimbursements, and resolve discrepancies for FRO files prior to 2017. Actions FRO’s initial support deduction notices to activate garnishment for OW recipients.

Review and explain T5 requests from OW clients

Generate and send tax receipts to clients Maintains monthly statistical records as required. Maintains and update independent database by ensuring that all client information is up to date and accurate. Attends mandatory staff training to update and review procedures and policies, attends staff meetings as required. Identify and support the development of new and existing business procedures when inefficiencies are discovered. Acts as a resource specialist on financial transactions, collection of overpayments and the completion of various assignments documents. Works in a team environment and provides back up services to co-workers, provides information and orients new staff on the Recoveries Team. Other related duties as required.

What the role requires

A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted) Completion of 2 year post secondary diploma in business administration, accounting, finance or a related field plus 2 years of job-related experience in an accounts receivable/payable, financial or human services role. Sound knowledge of computer applications such as, but not limited to MS Office, OCCMS, CSPay, SalesForce SAMS, FRO Database. Working knowledge of SDMT, RBC Express, ERP als. Knowledge of WSIB, Service Canada CPP, OAS, GIS, EI and FRO requirements and processes Working knowledge of the applicable legislation for all Human Services programs. Specific knowledge of social assistance programs, social services, community resources Skills/Abilities: Ability to work independently and meet deadlines. Proven ability to work well in a team environment. Interpersonal skills for effective liaison with other staff, division, departments, the public, community agencies andpoliticians in a sensitive and effective manner. Mathematical/accounting skills to ensure accuracy of overpayments, underpayments, arrears and/or repayments. Analytical and problem-solving skills to review all data to ensure correct past and/or present transactions. Communication skills both verbal and written, with proficiency in English. Time management, organizational skills to prioritize a variety of different projects within time constraints anddeadlines. Ability to adapt to technology changes (software/computer programs, policy changes). Research and analytical skills to gather and analyze data. Sensitivity towards cultural diversity of applicants/participants. Interpersonal skills (oral and written) to communicate with a variety of audiences to exchange and provide information in a sensitive and effective manner as necessary Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Perks @ Peel and why you will love working for us: % in lieu of benefits Automatic enrolment into OMERS pension plan (where applicable) Supportive leadership and a culture of respect and inclusion Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15. Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved. Assessment: There may be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will include video conference technology

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About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life. Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support. Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.