Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Full-Time Temporary Position ending March 31, 2026

Hours: 40 hours; Tuesday-Saturday 11:00am-7:00pm

Position Purpose summary:

The Transitional Housing Case Worker is responsible to provide a positive living environment for all clients, promoting independence and self-help, and ensuring that client’s day-to-day basic needs are being met. As The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world, every position contributes to the spiritual and mission of The Salvation Army.

Accountabilities:

Client Services

• Responsible to initiate service plan development and implementation as needed within the Centre; with community partners to foster successful utilization of shelter services by individuals with specific vulnerabilities that potentially could interfere with them accessing the services they need.
• Initiate and/or participate in case conferences as a forum for problem-solving and exploring alternative solutions to service provision as required; for those requiring individualized interventions ensuring follow through on any action plans and monitoring as required.
• Regularly solicit feedback from the individual-served and relevant community supports regarding the individual’s health, mental health and wellbeing including progress towards his/her goals.
• Assess individuals’ strengths, abilities, needs and preferences as well as social and environmental factors impacting the individual, and any vulnerability and risk factors.
• Introduce goal planning as a result and provide regular and intensive support and assertive engagement to motivate and support individuals to work towards meeting their goals.
• Maintain open communication with individual’s professional and natural supports regarding individual’s goals, clarifying the roles each can play towards assisting the individual to meet their goals; provide updates at case conferences as needed.
• Act as the designated primary worker for assigned individuals residing in private rooms in collaboration with community partners assigned.
• Create and maintain an individuals’ Crisis Plan, and communicate support needs associated with the goal of reducing the utilization of EMS, LPS etc.
• Provide health teaching about mental illness, harm reduction and symptom identification and management.
• Assist and coach individuals in the learning and management/achievement of quality-of-life activities such as: daily living, safety and security, healthy lifestyles, social and spirituality, community living and self-determination/ advocacy.
• Advocate, refer and connect individuals with appropriate services, supports, and resources (formal and informal) based on their needs.
• Completion of a Discharge Summary upon individuals transition points outlining progress made and recommendations for the future.
• Ensure effective communication with Director, Manager, staff team, and external treatment teams concerning everyone’s progress.
• Assist the Shelter Services Leadership Team in developing and implementing productive and appropriate activities/programs for clients requiring individualized interventions for success to participate in community.
• Develop, Implement and facilitate financial and life skills programing.
• Develop and initiate engagement practices and evaluations for assessing and promoting Housing Readiness.
• Network and coordinate with alternative or concurrent community supports as required to meet the needs of the client.

Service Delivery Responsibilities

• Create, implement and maintain daily communication practices across service team, as needed.
• Maintain knowledge of issues pertaining to individual confidentiality, shared databases (HIFIS) and consent to release personal information, and processes to ensure individual’s confidentiality is always maintained.
• As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Shelter Services Manager.
• Responsible to ensure that clients have adequate supplies of needed items to maintain health and well-being, including clothing.
• Follow up on all concerns expressed for individual’s well-being and document outcomes accordingly.
• Liaise with community workers and agencies; represent the organization in a professional and engaging manner.
• Responsible to ensure that clients return any Centre of Hope belongings upon their departure.
• Work closely with security and front desk staff, identifying any safety and security needs.
• Work cooperatively with staff from the various Centre of Hope.
• Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training.
• Complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope.
• Enforce agency rules and expectations consistently in accordance with Policies and Procedures.
• Identify, promote resolution, and management of all emergency situations concerning individuals, staff, and property.

Administration

• Ensure all appropriate documentation and recording is always maintained.

• Complete other required documentation (e.g. monthly time sheets, vacations requests, education requests, travel claims, expense claims) within the required time frames.

• Record any noted maintenance repairs on work orders and submit them using the online submission tool.

• Perform all necessary administrative duties for client documentation (VI SPDAT, Extended Stay/Exceptional Circumstances, Case Conference minutes etc. for those individuals requiring individualized service delivery or coordination services, make all computer entries etc. in a timely and effective manner.

Health and Safety

• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Work closely with security, identifying any safety and security needs
• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to use personal protective equipment and clothing as directed by the employer
• Responsible to report workplace hazards and dangers
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• Responsible to report workplace injuries or illness

Perform other position related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils:

Internal:

• Supervisor, volunteers, staff.

External:

• Community workers, agencies, clients, external treatment teams.

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Shelter Services Manager or designate.

FINANCIAL AND MATERIALS MANAGEMENT:

• Not Applicable.

WORKING CONDITIONS:

• The Supervisor will set the hours of work and work schedule.
• Flexibility in scheduling is required to meet program requirements; schedule including days, evenings, and weekends.
• Travel is associated with this position.

Normal hours of work – hours of work and work schedule may vary as per operational requirements and responsibilities and includes a ½ hour paid meal break where applicable.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Minimum completion of a two (2) year College Diploma in the field of human and/or social services is required
• An Undergraduate University Degree in the field of human and/or social services preferred.
• First Aid/CPR and Non-Violent Crisis Intervention or willingness to acquire one
• Crisis intervention and Prevention Training; Applied Suicide Interventions Skills and Training are an asset.
• Valid Ontario Class “G” Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• The offer of employment is conditional on providing written confirmation from a health care provider that you have completed a two-step Tuberculosis Skin Test screening.

Experience and Skilled Knowledge Requirements:

• Minimum of one to two years of prior related experience in community and program development, individualized service plan development and working within cross organizational teams.
• Experience in the development of crisis plans and provision of crisis intervention support.
• Experience participating in community planning forums, initiatives and/ or evaluation projects.
• Demonstrated knowledge, experience and understanding of addictions i.e. Stages of Change, Lapse and Relapse is an asset.
• Demonstrate critical thinking and make decisions both independently and collaboratively as required.
• Experience working with homeless/marginalized populations including those with mental health and addictions is required.
• Knowledge and sensitivity to the social and economic barriers and issues unique to the shelter system
• Knowledge of and developed personal network of community partners and referral sources and other associated social service providers.
• Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups.

Skills and Capabilities:

• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Participate in mandatory orientation training, on-going professional development and training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a positive, professional and engaging manner.
• Must comply with all Salvation Army policies, procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Excellent interpersonal skills, integrity, and adaptability.
• Attention to detail, problem solving and analytical skills.
• Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.
• Ability to demonstrate knowledge of determinants of health and the implications to wellbeing.
• Ability to use sound judgment when making decisions.
• Exhibit strength based compassionate response.
• Excellent organizational skills, ability to follow detailed instructions.
• Excellent computer and clerical skills- ability to electronically create, upload, file and send documents, navigate a database, effectively manage email.
• Ability to recognize and diffuse potential conflict situations.
• Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Normal location of work is at: 281 Wellington Street, London, ON N6B 2L4 and outreach locations.

Compensation:

The target hiring range for this position is $24.54 to $24.79 with a maximum of $25.03.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.