Interested in a career at Langara College?

Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!

Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.

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Job Title:

Computer Support Technician

Employee Group:

CUPE

Employee Type:

Permanent

Start Date:

Monday, April 13 2026

End Date (if applicable):

Job Summary:

The Computer Support Technician provides IT technical support to users throughout the College through the Service Desk using a client-centered approach according to established policy, practices and standards. The CST will respond to hardware and software incidents as well as user requests. CSTs are expected to provide training to users in a one-on-one or group setting.

Job Description:

Duties & Responsibilities:

1. Provides technical support to clients through the Service Desk:

Provides primarily Level 2 and occasionally Level 1 support to resolve IT incidents or escalate them to others teams in IT, as needed.

• Prioritizes, tracks, and updates incidents and requests in an IT Service Management system on a regular basis to reflect current information and status.
• Provides technical hardware and software support.
• Provides regular status updates to users regarding the state of their incidents and/or requests.
• Answers basic technical or practical questions relating to the use of technology.
• Provides training to users by demonstrating and assisting in the use of supported software and hardware.
• Provides recommendations to process work-flows and escalation d installation of various computer software, hardware, equipment, and peripherals.procedures.
• Provides recommendations in developing technical standards, guidelines, and procedures. Participates actively in meetings and forums by providing report(s) on items such as service; issues, the state of the labs, usage patterns and related developments; discussing hardware and software problems, and provides input regarding the suitability of specific hardware and software.
• Maintains knowledge in current Information Technology trends and developments, by various methods including attending seminars, conferences, and taking specialized courses and training in IT.
• Creates training documentation and guides.
• Updates knowledge base when appropriate.

1. Provides support in one or more of the following areas:

Workstations, Environments & Support Services

Workstation Support

• Provides technical support in the maintenance, upgrading, repair, an
• Install, configures, tests, troubleshoot, repairs, and upgrades computer hardware, peripherals and a wide variety of often complex software.
• Rebuilds, refurbishes and upgrades computers and printers.
• Unpacks and sets up new computers, monitors and printers.
• Attempts to resolve software and hardware problems and escalate as needed.
• Contacts software vendors for extended or additional technical support as needed.
• Assists with conducting and maintaining inventory of hardware and software in conjunction with other members of the department.
• Prepares specifications and makes recommendations for purchase of new computer equipment, software, or hardware.

Computer Labs

• Provides assistance with maintaining the computer labs.

• Performs opening, closing, and other operating procedures in computer labs including maintaining printer operation and supplies.

• Monitors the use of the lab(s) and ensures compliance with College policies, practices and standards and assisting with, lab computers and printers in the college on an on-call basis.

• Assist in designing, implementing, and maintaining software for College labs and employee computers.

• Participates in the research and testing of new and upgraded hardware and software.

• Documents alternatives and provides recommendations for updated or improved services.

Servers & Storage

• Reports problems with the server to others in IT as soon as they occur.
• Under direct supervision, as required provides operational support for production servers and may install software on test servers.

Networks & Security

• Investigates, analyzes, diagnose and repairs network problems such as checking connections, reviewing logs and other technical reports, checking current application being used, etc.; contacting others in IT if unable to determine or correct network problems according to established procedures.
• Provides operations support to the network by assisting in the implementation and use of new systems, hardware and software, and monitoring network performance and use by visually observing the quality of network performance; referring to others in IT, as required.
• Tests network upgrades, changes, and applications as required.
• Reports problems with the network to others in IT as soon as they occur.

1. Performs other related technical computer support functions and projects, as directed.

Qualifications Required:

Education

• Two year Diploma in Computing Studies such as Applied Computer Science Technology Diploma, or Computer Information Systems Diploma.
• Two (2) years related experience in providing technical support to users, and working with computer systems, software, and hardware.
• ITIL Foundation Certification.
• A+ Certificate, an asset.
• Microsoft Certified IT Professional (current version), an asset.
• Mac OS X Support Essentials certification (current version), an asset.
• An equivalent combination of education and experience may be considered.
• Considerable knowledge of both PC and Mac hardware and software.
• Experience with installation, configuring, testing, troubleshooting repairs, and upgrades of various computer hardware, software, and peripherals.
• Knowledge of a variety of network and software applications required for providing user support in an IT environment.

Skills & Abilities

• Ability to communicate effectively with others, both verbally and in writing.

• Ability to describe technical concepts to users and train users on computer-related equipment.

• Ability to determine and provide technical support advice and corresponding client-centered services.

• Ability to organize, to prioritize workload, and manage time to meet deadlines.

• Ability to problem-solve, troubleshoot, diagnose, and resolve a variety of computer problems.

• Ability to work independently and as a member of a team.

• Ability to work with a minimum of supervision.

• Ability to establish and maintain effective working relationships with other employees, students, and service vendors.

• Ability to understand and keep up with constantly changing technical information.

• Ability to provide work and support clients in difficult and stressful situations on a daily basis.

Working Conditions

• Ability to safely lift and carry various computer related equipment.

• Flexibility to provide non-regular hours support by working the evening and/or weekend shift.

Additional Info:

Why Join Langara?

At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.

**Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **

We offer the following benefits:

• Extensive medical, dental, and vision coverage

• Hybrid-work program for eligible positions

• Generous vacation package plus paid time off during college winter closure (1 week in December)

• Employer paid defined benefit pension plan

• Potential eligibility for educational, training, and developmental programs

• Access to on-site daycare subject to availability

• Tuition waivers for courses at Langara College, subject to space availability

• Course/program tuition reimbursements

• Wellness classes and campus engagement events

Salary Range:

$35.34 - $39.75 per hour

Pay Grade:

CUPE IT Paygrade C

Scheduled Weekly Hours:

37.5

Hours may vary according to the needs of the department.

Compressed Workweek (Fortnight):

No

Closing Date:

Thursday, March 26 2026

People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please

contact

us.

If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please

contact

our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the

CUPE Collective Agreement

. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.

Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.

We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.

Langara is committed to enhancing our diverse workforce.