Company Description

About MUFG Investor Services:

Experience something Brilliantly Different with a career at MUFG Investor Services.

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

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Job Description

We are seeking a highly motivated senior professional to join our Global Payments Services team as Director in our operations group.

The Global Payment Services team is responsible for the timely and accurate processing of all payments with MUFG Investor Services globally. The team has a presence in Kuala Lumpur, Singapore, Limassol, Dublin, Halifax and Toronto and work together to process client payments on a global basis.

As a Director in our Global Payment Services team you will partner with a strong global leadership group to deliver a seamless payments experience to internal stakeholders and clients. You will be a self-starter, a strong people leader, and results-oriented. You will play a vital part in the build out of our presence in APAC and ensure the smooth and efficient operation of our Global Payments function, whilst having a lasting impact by playing a key role in several strategic global initiatives. You will have a proven track record of managing teams, and driving operational excellence in a dynamic and evolving environment, along with a strong understanding of payment systems, processes and regulations. In this role you will have exposure to senior stakeholders, whilst having a lasting impact by playing a key role in a number of strategic global initiatives.

You Will:

Leadership

• Manage and lead a growing team of payment operations staff, providing coaching, development and performance management.
• Work with partner areas to lead the migration of a number of payment activities in line with agreed roadmap
• Oversee all aspects of the payment operations lifecycle, including payment capture, processing/settlement and payment investigations.
• Motivate and develop a high-performing team of payments professionals
• Recruit, hire and onboard new team members as needed.
• Ensure adherence to internal controls, regulatory and market requirements, and industry best practices for payment processing.
• Implement and maintain efficient processes to optimize operational efficiency, minimize errors and increase STP processing.
• Build and manage relationships with both internal and external stakeholders.
• Represent local team on global projects, and lead workstreams of projects.
• Lead and manage the migration of payment related activities from various internal teams.
• Drive a culture of openness and collaboration within the team.
• Work alongside the Global Payments Services leadership group to formulate department strategy and play a critical role in the direction and success of the global team.
• Design and help implement data metrics needed for measuring team performance as well as stakeholder management.

Functional responsibilities

• Ultimately responsibility for all payment processing functions, including input, approval and processing of payments in accordance with internal control policies and established procedures.
• Ensure that payment errors are investigated and resolved promptly and accurately.
• Act as ultimate escalation point for team and ensure that critical issues are escalated in a timely manner to senior stakeholders.
• Ensure that work is fairly allocated across the team.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments.
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.
• Leverage data to identify trends, potential risks, and opportunities to streamline the operating model within the division.

Continuous Improvement/ Ad hoc Responsibilities

• Identify opportunities to improve the efficiency, accuracy and security of payment processes, and drive a culture of continuous improvement within the team.
• Lead and manage workstreams related to payment system upgrades, process improvements and new product launches
• Ensure that procedures are up to date, and in line with firm standards.
• Stay informed of industry best practices and regulatory updates as they pertain to payments.
• Actively participate in the development and implementation of new systems and processes related to payments.
• Collaborate with cross-functional teams to contribute to product development initiatives to optimize payment processing and client experience.

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Qualifications

You Have:

• 8-10 years of payment processing experience, preferably within a global banking environment.

• 7+ years people management responsibilities.

• Proven track record of leading and motivating high-performing teams.

• In-depth knowledge of international payment processes, including clearing and settlement mechanisms.

• Strong understanding of regulatory requirements for payment processing (e.g. AML, KYC).

• Working knowledge of payment activities related to Transfer Agency and Fund Accounting

• Excellent analytical and problem-solving skills.

• Data-driven approach

• Strong interpersonal, communication and negotiation skills.

• Ability to work effectively in a fast-paced, deadline-driven environment.

• Proficiency in MS Office products, with intermediate-advanced MS Excel skills.

• Strong understanding of global payment processes, and familiarity with payment systems and online banking platforms.

• Solid understanding of Swift Payment processing, including payment formatting.

• MX experience is a distinct advantage.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.

So, why settle for the ordinary? Apply now for a Brilliantly Differentcareer.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

We are an equal opportunity employer.