Widen Your Horizons. Join the Next Chapter of Your Career

At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.

We work for a brighter future, thinking today about the world of tomorrow.

Don’t miss the chance to shape your #FutureInSight with us!

GNERAL FUNCTION

The Assistant Manager acts as a leader in the absence of, or in support of the Store Manager. Represents For Eyes as an expert destination for vision needs within the community & delivers key performance metrics. Leads the team to deliver great guest service with an objective of a long lasting relationship.

MAJOR DUTIES & RESPONSIBILITIES

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):

  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.

• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.

• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.

• Partners with store manager to lead a team through strong knowledge & skills.

• Provides training & guidance to team members.

• Delivers clear & constructive feedback in a timely manner.

• Informs store manager of any situation that may require any development or disciplinary action of others.

• Supports recruiting, helps select high caliber team & creates talent pipeline.

• Follows guidelines to optimally staff store.

• Shows great pride in store appearance & executes visual directives.

• Strives to maintain positive working relationships with doctors.

• Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.

• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.

• Performs & understands administrative duties.

• Maintains a safe working environment for all.

• Works a flexible schedule, including nights & weekends.

BASIC QUALIFICATIONS

• High School graduate or equivalent

• 1+ year(s) management/supervisory experience with direct reports

• Knowledge of retail operations, processes & policies

• Strong basic math skills

• Familiarity with cash register, computers & calculators

• Must have a strong command of the English language for all written correspondence & oral communication

• Strong communicator & listener

• Demonstrated high-level of selling skills

• Proven ability to problem solve

PREFERRED QUALIFICATIONS

• College degree or equivalent

• Previous experience in leadership position within retail & customer service industry

• Knowledge of basic optics

• Knowledge of current store merchandise

• State licensure (if applicable) &/or ABO Certification in non-licensed states

• Brand Final Inspector Certification

• Brand Quality, Fitting & Adjusting Program

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.