Position: Duty Manager
Employment Type: Full-Time, Seasonal
Compensation: $20.50 per hour

Niagara Adventure Excursions is seeking experienced and dependable Duty Managers to support daily operations in a fast-paced outdoor attraction environment. This role is well suited to individuals who demonstrate strong leadership, sound judgment, and the ability to remain composed under pressure. Duty Managers play a key role in ensuring operational efficiency, guest satisfaction, and staff support while upholding all safety and service standards.

As a Duty Manager, you will serve as the on-site operational leader, overseeing daily park operations and supporting both Element and Guest Services teams. You will be responsible for maintaining alignment across departments, ensuring safety compliance, and supporting a positive and professional work environment from opening to closing operations.

Key Responsibilities:

• Lead by example while representing Niagara Adventure Excursions’ service and safety standards

• Maintain active oversight of all operational areas throughout the site

• Monitor and direct team activities to ensure safety, guest service excellence, and professional conduct

• Manage guest flow to support an efficient and enjoyable experience

• Ensure adherence to site-specific safety policies and risk management procedures

• Promote clear communication and collaboration across the leadership team

• Maintain working knowledge of all park roles, procedures, and operational processes

• Identify and address operational challenges proactively

• Coach, mentor, and support team members during daily operations

• Address performance concerns, enforce corrective action when required, and manage conflicts professionally

• Report staff performance observations and feedback to the leadership team

• Support employee engagement, morale, and overall team success

Qualifications and Skills:

• Minimum of three years of leadership or management experience, preferably in tourism, recreation, or hospitality

• Education in Recreation, Hospitality, or Tourism is considered an asset

• Strong leadership, decision-making, and problem-solving skills

• Ability to assess situations quickly and respond calmly and effectively

• Experience in coaching, team development, and conflict resolution

• Professional demeanor with strong verbal and written communication skills

• Proficiency with Microsoft Office and the ability to learn new systems

• Knowledge of risk management practices for outdoor or high-risk activities is preferred

• Experience in a fast-paced, guest-focused environment is preferred

• Zipline or outdoor recreation experience is a strong asset

On-the-job training and ongoing mentorship will be provided

Work Relationships:

• Reports to the Operations Manager and Administration

• Works closely with Department Supervisors, fellow Duty Managers, and senior leadership

Work Schedule:

This is a full-time, seasonal position with a flexible schedule based on operational needs. Shifts will include evenings, weekends, and holidays, particularly during peak season from May through mid to late September.

This is a multi-interview process. Applicants will be required to meet with a minimum of two (2) hiring panels prior to receiving an offer.