Ready to take your tech support career to the next level? As our Level 2 Technician, you'll be the go-to expert for resolving complex IT challenges and providing top-notch support to our clients. From troubleshooting server configurations to optimizing network performance, you'll be at the forefront of keeping our clients' businesses running smoothly. This role isn't just about solving problems—it's about making a real impact and driving innovation in the world of IT. If you're a tech-savvy problem-solver looking for a rewarding challenge, join us and unleash your full potential in a dynamic and supportive team environment.

• Minimum of 3 years of experience in a technical support role or similar position.
• In-depth knowledge of information technology principles, network infrastructure, and server configurations.
• Proven ability to troubleshoot and resolve complex technical issues independently.
• Strong analytical and problem-solving skills, with a focus on root cause analysis.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with team members and clients.
• Experience with advanced troubleshooting tools and diagnostic techniques.
• Familiarity with ITIL best practices and incident management processes.
• IT certifications such as Microsoft Certified Solutions Associate (MCSA) or equivalent are preferred.
• Bachelor's degree in Information Technology, Computer Science, or related field is a plus.