About the role
The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS). Main responsibilities: Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs Help ensure our customers are advised when shipments change course. Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo. Work with sales to ensure invoicing is accurate. Work with our customers to find solutions as needed for their import needs. Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end. Verifying 24 hour Security Manifest. Coordinating with POL to address outstanding issues. Communicating with Canada Customs and follow up with validation.
Requirements Main requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience. Bilingual (asset) Computer Literacy
About ZIM
With a rich legacy spanning over two decades, ZIM Log stands at the forefront of the logistics industry, committed to delivering unparalleled services. Serving as your one-stop-shop for cutting-edge logistics solutions, we take pride in our ability to navigate the complexities of freight forwarding with seamless precision.
We understand that each shipment is as unique as your business. Our extensive global network and team of seasoned professionals is finely tuned to cater to a diverse array of freight, ensuring that, regardless of size or shape, your cargo reaches its destination with precision and care.
Our commitment to nurturing ingenuity and leveraging a robust global network isn't just a feature; it's your ultimate competitive advantage. Stay ahead with smart and competitive logistics solutions carefully tailored to address your distinct challenges.
Your success is not just a goal; it's our destination!
Get in touch with us today >> www.zim-log.com
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About the role
The Customer Service Documentation Representative will handle IMPORT complex cases that will be received via email either from our external customers, internal departments or third-party IMPORTS vendor (GSS). Main responsibilities: Effectively manage incoming emails from internal /external customers and provide excellent customer service by identifying and assessing customers’ needs and providing accurate, valid and complete information – 1st response within KPI of 2hrs Help ensure our customers are advised when shipments change course. Work with our overseas teams to ensure our customers have all the required documentation to receive their incoming cargo. Work with sales to ensure invoicing is accurate. Work with our customers to find solutions as needed for their import needs. Work as a team with our local and overseas documentation and customer service teams to ensure we deliver an excellent customer experience from end to end. Verifying 24 hour Security Manifest. Coordinating with POL to address outstanding issues. Communicating with Canada Customs and follow up with validation.
Requirements Main requirements: High school diploma or general education degree (GED) One year related experience and/or training; or equivalent combination of education and experience. Bilingual (asset) Computer Literacy
About ZIM
With a rich legacy spanning over two decades, ZIM Log stands at the forefront of the logistics industry, committed to delivering unparalleled services. Serving as your one-stop-shop for cutting-edge logistics solutions, we take pride in our ability to navigate the complexities of freight forwarding with seamless precision.
We understand that each shipment is as unique as your business. Our extensive global network and team of seasoned professionals is finely tuned to cater to a diverse array of freight, ensuring that, regardless of size or shape, your cargo reaches its destination with precision and care.
Our commitment to nurturing ingenuity and leveraging a robust global network isn't just a feature; it's your ultimate competitive advantage. Stay ahead with smart and competitive logistics solutions carefully tailored to address your distinct challenges.
Your success is not just a goal; it's our destination!
Get in touch with us today >> www.zim-log.com