Top Benefits
About the role
Job Description
What is the Opportunity?
You will play a key role in end-to-end delivery of our flagship DXP program—standing up a modern CMS/DAM stack, migrating priority web properties, and enabling secure, compliant publishing at scale.
Reporting into Digital Marketing, you’ll run the integrated plan, budget, and critical path; coordinate cross-functional squads (content, tech, risk, analytics, accessibility); and manage partners to milestones and SLAs. You’ll drive cutover readiness, de-risk releases, and embed operating controls for privacy, accessibility, language, and security. Success looks like predictable releases, faster time-to-publish, simplified domains, consistent brand/compliance, and measurable lifts in customer experience and cost efficiency. If you excel at complex delivery, dependency management, and executive-level communication, this role lets you ship high-visibility and transformational outcomes.
What Will You Do?
- Effectively manage overall program deliverables and team on medium to large initiatives; Including integration of vendor products and in-house applications.
- Develop and manage a detailed schedule, identify early warning indicators, provide direction for early resolution of risks, and issues and clear escalation path for program committees.
- Manage financials and staffing levels to efficiently meet project delivery requirements and track value for effective decision-making.
- Collaborate with internal and external partners (e.g. Vendors, RBC IT teams, Product) and manage stakeholder expectations and provide regular updates on team performance and delivery timelines
- Build / present for Senior Director and VP level presentations, prepare and manage program/project plans, KPIs, and metrics (including status reporting), prioritization calls and project communications.
- Apply change and risk management principles, completing risks assessments and the identification of contingency plans, ensuring the team can adapt to evolving business needs and priorities.
- Facilitate and deliver on initiatives using appropriate delivery methodology (agile/iterative waterfall)
- Partner with multiple stakeholders in a very complex and demanding business and technology environment;
- Deliver business results on high-profile and business-critical assignments.
- Support the team in achieving the sprint goals and removing any impediments that hinder progress, while promoting collaboration among cross-functional team members, including product owners, developers, business analysts, technical system analysts, and architects.
- Identifies and manages project costs and budgets anticipating operational and some tactical risks.
- Raises and tracks issues and conflicts, removes barriers, resolves minor project issues and escalates them to immediate manager when required.
What do you need to succeed?
- Highly skilled in IT Project Management, with experience managing complex tech projects
- Experience Identifying and managing program costs and budgets anticipating operational and tactical risks.
- Excellent English written and verbal communication skills.
- 7+ years of experience in a project coordination or project management role within a marketing agency, consulting firm, or professional services environment.
- Proven track record managing complex programs involving multiple clients, concurrent workstreams, and cross-functional teams.
- Strong ability to provide constructive, detailed feedback that elevates team performance.
- Highly organized with a proactive mindset, capable of balancing short-term deliverables with long-term planning and strategic foresight.
- Meticulous attention to detail and a passion for delivering polished, high-quality outcomes - whether it’s a product, website, or internal process.
- Deeply curious and inquisitive, consistently asking clarifying questions to eliminate assumptions and align expectations.
- Familiarity with marketing technology
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to building close relationships with clients.
- Access to a variety of job opportunities across business and geographies.
This role is hybrid and will require you to be in office 3 to 4 days each week - subject to change.
Job Skills
Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-29
Application Deadline:
2025-10-14
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
What is the Opportunity?
You will play a key role in end-to-end delivery of our flagship DXP program—standing up a modern CMS/DAM stack, migrating priority web properties, and enabling secure, compliant publishing at scale.
Reporting into Digital Marketing, you’ll run the integrated plan, budget, and critical path; coordinate cross-functional squads (content, tech, risk, analytics, accessibility); and manage partners to milestones and SLAs. You’ll drive cutover readiness, de-risk releases, and embed operating controls for privacy, accessibility, language, and security. Success looks like predictable releases, faster time-to-publish, simplified domains, consistent brand/compliance, and measurable lifts in customer experience and cost efficiency. If you excel at complex delivery, dependency management, and executive-level communication, this role lets you ship high-visibility and transformational outcomes.
What Will You Do?
- Effectively manage overall program deliverables and team on medium to large initiatives; Including integration of vendor products and in-house applications.
- Develop and manage a detailed schedule, identify early warning indicators, provide direction for early resolution of risks, and issues and clear escalation path for program committees.
- Manage financials and staffing levels to efficiently meet project delivery requirements and track value for effective decision-making.
- Collaborate with internal and external partners (e.g. Vendors, RBC IT teams, Product) and manage stakeholder expectations and provide regular updates on team performance and delivery timelines
- Build / present for Senior Director and VP level presentations, prepare and manage program/project plans, KPIs, and metrics (including status reporting), prioritization calls and project communications.
- Apply change and risk management principles, completing risks assessments and the identification of contingency plans, ensuring the team can adapt to evolving business needs and priorities.
- Facilitate and deliver on initiatives using appropriate delivery methodology (agile/iterative waterfall)
- Partner with multiple stakeholders in a very complex and demanding business and technology environment;
- Deliver business results on high-profile and business-critical assignments.
- Support the team in achieving the sprint goals and removing any impediments that hinder progress, while promoting collaboration among cross-functional team members, including product owners, developers, business analysts, technical system analysts, and architects.
- Identifies and manages project costs and budgets anticipating operational and some tactical risks.
- Raises and tracks issues and conflicts, removes barriers, resolves minor project issues and escalates them to immediate manager when required.
What do you need to succeed?
- Highly skilled in IT Project Management, with experience managing complex tech projects
- Experience Identifying and managing program costs and budgets anticipating operational and tactical risks.
- Excellent English written and verbal communication skills.
- 7+ years of experience in a project coordination or project management role within a marketing agency, consulting firm, or professional services environment.
- Proven track record managing complex programs involving multiple clients, concurrent workstreams, and cross-functional teams.
- Strong ability to provide constructive, detailed feedback that elevates team performance.
- Highly organized with a proactive mindset, capable of balancing short-term deliverables with long-term planning and strategic foresight.
- Meticulous attention to detail and a passion for delivering polished, high-quality outcomes - whether it’s a product, website, or internal process.
- Deeply curious and inquisitive, consistently asking clarifying questions to eliminate assumptions and align expectations.
- Familiarity with marketing technology
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options.
- Opportunities to do challenging work.
- Opportunities to take on progressively greater accountabilities.
- Opportunities to building close relationships with clients.
- Access to a variety of job opportunities across business and geographies.
This role is hybrid and will require you to be in office 3 to 4 days each week - subject to change.
Job Skills
Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-29
Application Deadline:
2025-10-14
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.