Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

This role is currently vacant.

Rate of Pay: $18.00 - $19.00/ hour

Job Summary:

Canlan Sports is seeking a Contact Centre Associate to deliver professional and courteous customer service, processing sales for spot rentals, programs, leagues, and drop-in registrations while fostering genuine connections with customers.

Responsibilities:

• Implement a sales-and-service approach to ensure top-tier customer support.
• Manage incoming calls, resolve queries, and escalate issues when necessary.
• Conduct sales transactions, handle payments, and provide receipts for various programs.
• Proactively promote Canlan Sports products and maintain awareness of current offerings.
• Handle casual rental bookings, prepare contracts, and collect associated fees.
• Address customer inquiries, gather feedback, and process refunds as needed.
• Stay abreast of promotions, actively selling products and services.
• Effectively manage and escalate concerns to management.
• Support in training new employees and coaching junior staff.

Qualifications:

• Flexible availability for evening and weekend shifts.
• Minimum of one year in office and customer service roles.
• Proficient in credit card payment handling.
• Comfortable with new technology and point of sale systems.
• Strong under pressure, meeting deadlines effectively.
• Basic knowledge of accounting principles.
• Skilled in Microsoft Word and Excel.
• Organized, articulate, punctual, with excellent communication and positive demeanor.
• Ability to manage and resolve challenging situations.

If you are interested please apply online.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.