Patient Services Partner - Harquail G2 - ECT - Regular Part-time - 2025-15026 (2025-15026)
About the role
Summary Of Duties Working with the professional team, the Patient Service Partner participates in the caring of adult and adolescent patients by providing a variety of support services to the team and patients in the Garry Hurvitz Brain Sciences Program Neuro modulation clinic G2. The successful candidate will participate as a member of the team in a manner that reflects the Hospital philosophy and mission of service. The Patient Service Partner working on G2 will be required to assist with patient care, and support of clinic.
- Caring for patients with a variety of mood disorders in adult and adolescent patients
- Able to demonstrate understanding of the components of de-escalation techniques during behavioural crisis
- Accompanying patients from GG to G2 and other areas as needed
- Ordering/restocking and replenishing necessary supplies for the unit Assist patients to do laundry
- Adhere to all cleaning protocols
- Actively participate in quality improvement initiatives
- Perform other duties as required under the direction of the Nurse
- Ability to engage compassionately with patients while still adhering to appropriate staff/patient boundaries
Qualifications/Skills
- Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
- Applicants who have a PSW certificate or completed the Sunnybrook PSP (formerly PSA) course will be given priority
- Demonstrated proficiency with written and oral communication skills
- Recent experience as a PSP at SHSC preferred
- Must possess an Infection Control Core Competency Certificate
- Non-Violent Crisis Intervention Certification required
- Ability to work well as part of a multidisciplinary team
- Proven ability to work under pressure and to handle various tasks within a limited time frame
- Must be accustomed to high patient acuity
- Flexibility and willingness to take direction
- Liaise with patients and visitors on a regular basis demonstrating excellent customer service
- Two (2) years of related health care experience; Mental Health experience required
- Experience in dealing with a complex demanding adult and adolescent patient populations
- Demonstrate empathy and dedication to a therapeutic environment
About Sunnybrook Health Sciences Centre
From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community.
Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.
Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.
Our mission is to care for our patients and their families when it matters most.
Our vision is to invent the future of health care.
Our values are: excellence, collaboration, accountability, respect and engagement.
See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan
Patient Services Partner - Harquail G2 - ECT - Regular Part-time - 2025-15026 (2025-15026)
About the role
Summary Of Duties Working with the professional team, the Patient Service Partner participates in the caring of adult and adolescent patients by providing a variety of support services to the team and patients in the Garry Hurvitz Brain Sciences Program Neuro modulation clinic G2. The successful candidate will participate as a member of the team in a manner that reflects the Hospital philosophy and mission of service. The Patient Service Partner working on G2 will be required to assist with patient care, and support of clinic.
- Caring for patients with a variety of mood disorders in adult and adolescent patients
- Able to demonstrate understanding of the components of de-escalation techniques during behavioural crisis
- Accompanying patients from GG to G2 and other areas as needed
- Ordering/restocking and replenishing necessary supplies for the unit Assist patients to do laundry
- Adhere to all cleaning protocols
- Actively participate in quality improvement initiatives
- Perform other duties as required under the direction of the Nurse
- Ability to engage compassionately with patients while still adhering to appropriate staff/patient boundaries
Qualifications/Skills
- Minimum Grade 11 or equivalent as recognized by the Province of Ontario Ministry of Education
- Applicants who have a PSW certificate or completed the Sunnybrook PSP (formerly PSA) course will be given priority
- Demonstrated proficiency with written and oral communication skills
- Recent experience as a PSP at SHSC preferred
- Must possess an Infection Control Core Competency Certificate
- Non-Violent Crisis Intervention Certification required
- Ability to work well as part of a multidisciplinary team
- Proven ability to work under pressure and to handle various tasks within a limited time frame
- Must be accustomed to high patient acuity
- Flexibility and willingness to take direction
- Liaise with patients and visitors on a regular basis demonstrating excellent customer service
- Two (2) years of related health care experience; Mental Health experience required
- Experience in dealing with a complex demanding adult and adolescent patient populations
- Demonstrate empathy and dedication to a therapeutic environment
About Sunnybrook Health Sciences Centre
From our beginnings as a hospital for Canadian veterans, Sunnybrook has flourished into a fully affiliated teaching hospital of the University of Toronto, evolving to meet the needs of our growing community.
Today, with 1.3 million patient visits each year, Sunnybrook has established itself across three campuses and is home to Canada's largest trauma centre.
Sunnybrook's groundbreaking research changes the way patients are treated around the world. Our over 200 scientists and clinician-scientists conduct more than $100 million of breakthrough research each year. Tomorrow, we will discover ways to treat the untreatable.
Our mission is to care for our patients and their families when it matters most.
Our vision is to invent the future of health care.
Our values are: excellence, collaboration, accountability, respect and engagement.
See Sunnybrook's ambitious plan to invent the future of health care: sunnybrook.ca/strategicplan