Primary Job Posting Location: Brossard, Quebec Canada

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Job Description This position entails providing inbound telephone customer support, determining the nature of each call or inquiry. It involves daily communication with internal and external customers through phone, fax, and email. Additionally, this role includes inputting and processing both domestic and international shipments in compliance with UPS and local government regulations.

Job Type: Part-Time / Permanent

Workday s: Monday to Friday (must be able to work ALL 5 days of the week)

Shift Hours: 5.30 PM to 10.00 PM (must be able to work a minimum of 25 hrs. per week)

Shift Duration: 5 hours a day (requires flexibility with Start and Finish time)

Work Location: 3850 MATTE ST BROSSARD, QC J4Y 2Z2

Wage Salary: $ 17.75 per hour

Key Responsibilities And Duties

• Screen incoming calls.
• Enter data into UPS systems within specified deadlines.
• Review and forward legal documentation.
• Provide administrative support to management team.
• Provide customer service support.

Requirements

• Plus 6 months of previous data entry and analysis experience - Required
• Intermediate-advanced computer skills: Word, Excel, and Outlook (Microsoft Office)
• Excellent verbal and written communication skills: French 90% / English 10%
• Level of French needed: proficiency
• Typing speed of 40+ words per minute with 90% accuracy
• Excellent verbal and written communication skills
• Ability to work with minimal supervision
• Strong multitasking skills
• Ability to work in a fast-paced environment

Compensation And Benefits

• 2 weeks of paid vacation after one year of service.
• Vision, health, and dental benefits after 60 days of service.
• Overtime.
• Weekly Pay/ Direct Deposit- Every Friday.
• Immediate access to UPS ‘Employee Discounts’ upon hiring.
• Paid training.
• Pension Plan.
• Free Onsite Parking.
• Opportunity for advancement within a Fortune 50 Company.

Expenses/Working Conditions

• Adhere to the company’s Appearance Guidelines.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.