About the role
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Job Summary
Builds and maintains relationships with the Collision Repair Network (CRN) customer base to educate and drive awareness of OEM Certification, and with the aim of maintaining and expanding participation in various OEC programs and use of products. Provides onboarding support to new users/customers or as required in the normal lifecycle management process.
Candidates must reside in one of the following five provinces in order to be eligible for consideration: Alberta, British Columbia, New Brunswick, Ontario, or Quebec.
Key Responsibilities
- Develops a strong knowledge of Original Equipment Manufacturer (OEM) Certification to become the trusted expert for collision repair facilities pursuing OEM certifications.
- Follows established standard operating procedures to provide support to collision repair facilities that are enrolled to become OEM certified.
- Promotes OEM Certification programs to collision repair facilities that are renewing certification(s).
- Utilizes Microsoft Dynamics CRM system to track progress on accounts and provide reporting on results.
- Works as part of the team to achieve shop enrollment and certification target numbers for each OEM partner certification program.
- Provides excellent customer service and resolves user/client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades.
Education
A General Education Diploma is required.
Experience
At least 2 years of experience is required in a customer success or telephone/counter service role, or experience in an inside sales or account management role producing quantifiable results through outbound phone contact.
Must also be able to demonstrate the following skills and abilities:
- Strong interpersonal and relationship management skills with the ability to persuade and influence others.
- Excellent verbal and written communication skills, with the ability to tailor messaging to a specific audience or call to action.
- Results-oriented work style with organizational and problem-solving abilities.
- Ability to learn complex company products, and present them in a clear, concise manner.
- Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.
- Engaging presentation skills and can effectively conduct meetings in a virtual environment
- Comfortable with taking ownership of work and independently/proactively completing job duties with little guidance.
Travel Requirements
- Travel is required to attend internal team events and industry related events and is anticipated to be up to 10% of work time.
About OEC
Playing our part right from the start.
Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transaction was handled manually, either by phone or fax, which left the market desperate for a faster, more efficient way to do business.
That’s when four major auto players – GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solutions) – formed OEC. In 2001, we launched CollisionLink, the first e-commerce tool for shops to buy OE parts from dealership suppliers. Shortly afterwards, we launched D2DLink, connecting dealers nationwide and quickly elevating the OEC dealership base from 500 to 10,000. Over the years, we continued to develop and acquire key solutions to better manage every aspect of maintenance and repair, including non-OE aftermarket parts and solutions for repairers.
Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Dealers and suppliers, repairers, manufacturers, insurers, and fleets all use our technology and data services to connect with each other and get vehicles back on the road safely. It’s why so many of the biggest names in the industry all rely on OEC. And it’s how, in just the past year alone, we’ve facilitated over $14B in North American e-commerce and over $30B in global trade.
OEC | Now for the easy part.™
About the role
Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.
Job Summary
Builds and maintains relationships with the Collision Repair Network (CRN) customer base to educate and drive awareness of OEM Certification, and with the aim of maintaining and expanding participation in various OEC programs and use of products. Provides onboarding support to new users/customers or as required in the normal lifecycle management process.
Candidates must reside in one of the following five provinces in order to be eligible for consideration: Alberta, British Columbia, New Brunswick, Ontario, or Quebec.
Key Responsibilities
- Develops a strong knowledge of Original Equipment Manufacturer (OEM) Certification to become the trusted expert for collision repair facilities pursuing OEM certifications.
- Follows established standard operating procedures to provide support to collision repair facilities that are enrolled to become OEM certified.
- Promotes OEM Certification programs to collision repair facilities that are renewing certification(s).
- Utilizes Microsoft Dynamics CRM system to track progress on accounts and provide reporting on results.
- Works as part of the team to achieve shop enrollment and certification target numbers for each OEM partner certification program.
- Provides excellent customer service and resolves user/client issues via phone and e-mail. Utilizes available opportunities to provide influential information that could result in additional product sales or upgrades.
Education
A General Education Diploma is required.
Experience
At least 2 years of experience is required in a customer success or telephone/counter service role, or experience in an inside sales or account management role producing quantifiable results through outbound phone contact.
Must also be able to demonstrate the following skills and abilities:
- Strong interpersonal and relationship management skills with the ability to persuade and influence others.
- Excellent verbal and written communication skills, with the ability to tailor messaging to a specific audience or call to action.
- Results-oriented work style with organizational and problem-solving abilities.
- Ability to learn complex company products, and present them in a clear, concise manner.
- Technical aptitude with knowledge of, or the ability to learn, computerized customer database and/or eBusiness account management tools.
- Engaging presentation skills and can effectively conduct meetings in a virtual environment
- Comfortable with taking ownership of work and independently/proactively completing job duties with little guidance.
Travel Requirements
- Travel is required to attend internal team events and industry related events and is anticipated to be up to 10% of work time.
About OEC
Playing our part right from the start.
Back in 2000, OEMs were facing a huge hurdle selling parts into dealerships, mechanical shops, and collision shops. Every transaction was handled manually, either by phone or fax, which left the market desperate for a faster, more efficient way to do business.
That’s when four major auto players – GM, Ford, Chrysler, and Bell & Howell (now Snap-on Business Solutions) – formed OEC. In 2001, we launched CollisionLink, the first e-commerce tool for shops to buy OE parts from dealership suppliers. Shortly afterwards, we launched D2DLink, connecting dealers nationwide and quickly elevating the OEC dealership base from 500 to 10,000. Over the years, we continued to develop and acquire key solutions to better manage every aspect of maintenance and repair, including non-OE aftermarket parts and solutions for repairers.
Today, OEC is how everyone in the vehicle parts and repair lifecycle gets their job done more easily. Dealers and suppliers, repairers, manufacturers, insurers, and fleets all use our technology and data services to connect with each other and get vehicles back on the road safely. It’s why so many of the biggest names in the industry all rely on OEC. And it’s how, in just the past year alone, we’ve facilitated over $14B in North American e-commerce and over $30B in global trade.
OEC | Now for the easy part.™