Senior Manager, Client Segment Strategy & Execution

Overview We are seeking a strategic and results-oriented Senior Manager to lead the development and execution of growth, engagement, and client experience strategies across key client segments. This role will be responsible for driving business growth through client insights, strategic partnerships, and cross-functional collaboration while delivering measurable business outcomes and exceptional client experiences.

Key Responsibilities

Strategy & Business Growth Develop and execute strategic plans to drive client acquisition, engagement, retention, and overall business growth. Act as the subject matter expert for assigned client segments, using market and client insights to shape value propositions and long-term growth strategies. Identify new opportunities to expand market presence and improve client outcomes.

Client Experience & Insights

Leverage client, market, and performance data to inform strategic decisions and identify growth opportunities. Lead initiatives that enhance the end-to-end client experience and improve satisfaction and loyalty. Collaborate with cross-functional teams to deliver client-focused solutions.

Program & Project Leadership

Lead the planning and execution of strategic initiatives from concept through implementation. Ensure projects are delivered on time, within scope, and aligned with business objectives. Establish governance processes, manage risks, and drive continuous improvement.

Performance & Analytics

Monitor business performance using key metrics and analytics. Prepare executive-level reports, business cases, and strategic recommendations. Evaluate investment performance and identify opportunities for optimization.

Stakeholder & Partnership Management

Build and maintain strong relationships with internal stakeholders and external partners. Influence decision-making and drive alignment across multiple business functions. Support strategic partnership initiatives that contribute to business growth.

Financial Management

Manage budgets, resource planning, and investment strategies. Develop business cases and monitor financial performance to maximize return on investment.

Qualifications

8+ years of experience in strategy, business development, marketing, client management, partnerships, or a related field. Proven experience developing and executing strategic initiatives that drive measurable business results. Strong stakeholder management and relationship-building skills across cross-functional teams. Excellent analytical, financial, and problem-solving abilities. Experience leading complex programs or initiatives from strategy through execution. Strong communication, presentation, and executive reporting skills. Demonstrated ability to influence senior leaders and manage multiple priorities in a fast-paced environment.

AI Recruitment Notice

As part of our recruitment and selection process, artificial intelligence (AI) tools may be used to assist with activities such as resume screening, candidate matching, and application review. AI-supported assessments are used to help inform hiring decisions and are complemented by human review throughout the recruitment process.