JOB SUMMARY

The Administrator is responsible for providing administrative support and ensuring efficient day-to-day operations within the organization. Oversees issue resolution with customers and contractors. Receives and resolves telephone and e-mail inquiries using professional customer service skills.

KEY RESPONSIBILITIES

• Provides support and customer service through phone, portal, email, chat, and text messaging in a timely and accurate manner.
• Organizes and maintains electronic and physical files, documents, and records, ensuring confidentiality and easy retrieval when needed.
• Answers, screens and directs telephone calls, maintaining a highly positive attitude in all interfaces.
• Serves as a customer advocate. Works with internal departments to resolve inquiries while relaying a sense of urgency to ensure customer needs are exceeded.
• Documents customer interactions and notifies management of any trends.
• Performs administrative duties related to the IPS program.
• Handles initial customer issues related to the IPS program.
• Supports the needs of other team members whenever possible.

ROLE QUALIFICATIONS

EDUCATION & EXPERIENCE

REQUIRED

• High School diploma or equivalent
• At least 2 years of experience in key responsibilities.
• Motivated, flexible, highly efficient, and a self-starter
• Must be detail oriented and be able to evaluate data and arrive at a decision
• Strong problem-solving skills
• Ability to effectively balance multiple tasks
• Effective problem solving and decision making
• Excellent written and verbal communication
• Proficient with Microsoft Office Suite or related software

PREFERRED

• Some university/college coursework

KEY COMPETENCIES

• Results-Oriented: ability to plan, schedule and organize professional schedule to achieve strategic goals within or ahead of established time frames
• Adaptability to Change: ability to be flexible and supportive, react swiftly to and able to positively and proactively assimilate change in rapid growth environment
• Interpersonal Communication: ability to choose a communication behavior that is both appropriate and effective for a given situation; the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others
• Team Orientation and Collaboration: ability to successfully build and maintain collaborative relationships to work effectively together as a team through shared responsibility, respect, and empathy to complete a shared goal for a common good
• Accountability: ability to act with a clear sense of ownership; takes personal responsibility for decisions, actions, deliverables, and failures; establishes clear responsibilities and processes for monitoring work and measuring results; embraces experimentation, creativity, and positive change
• Cultural Competence: ability to understand and respect values, attitudes, beliefs, and mores of the member that differ across cultures, and to consider and respond appropriately to these differences in planning, implementing, and evaluating health programs and interventions