Top Benefits
Generous annual time off
Comprehensive health programs
Retirement planning programs
About the role
Who you are
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Bachelor's degree in Computer Science, Engineering, or a related field
- 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role
- Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React
- Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems
- Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines
- Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams
- Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams
- Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines
- Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus
- Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure)
What the job involves
- Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team
- Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences
- We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products
- We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences
- This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal
- Joining this team means building production grade, full-stack AI applications. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications
- As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems
- Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance
- Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience
- Serve as developer leader in distributed systems, data technologies, with strong software engineering skills
- Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices
- Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops
- Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions
- Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency
- Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards
Benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Not the right fit? Search for Software Engineer jobs in Canada
About Twilio
Software Development
5001-10,000
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
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Top Benefits
Generous annual time off
Comprehensive health programs
Retirement planning programs
About the role
Who you are
- Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Bachelor's degree in Computer Science, Engineering, or a related field
- 8+ years of experience in data engineering, software development, or a related field, with at least 3 years in a technical leadership role
- Experience with full-stack development building web apps, using modern programming languages such as JavaScript, Typescript or React
- Proven track record of architecting and delivering complex data projects at scale, with a deep understanding of data infrastructure and distributed systems
- Strong understanding of data modeling, data warehousing, and ETL processes, with experience designing and optimizing data pipelines
- Excellent communication and collaboration skills, with the ability to influence technical decisions and drive alignment across teams
- Strong leadership skills, with a track record of mentoring and developing high-performing engineering teams
- Demonstrated ability to thrive in a fast-paced, dynamic environment and deliver results under tight timelines
- Experience developing production-quality LLM applications and using modern agent frameworks such as Langchain, Langgraph, Llamaindex, LangSmith, LangFuse, CrewAI, and/or others is a plus
- Expertise in big data technologies such as Hadoop, Spark, Kafka, and cloud-based data services (AWS/GCP/Azure)
What the job involves
- Join the team as our next Staff Software Engineer in the Enterprise AI Engineering team
- Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences
- We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation. This role focuses specifically on transforming how Twilio's Customer Support organization operates through AI-powered tools and agentic products
- We are looking for Full-Stack Engineers who view AI as a fundamental shift in the software development lifecycle of engineering products and the delivery of beautiful, engaging user experiences
- This is an opportunity to deliver innovative software products and solutions across every business function in the company such as Sales, Marketing, GTM, HR, Finance and Legal
- Joining this team means building production grade, full-stack AI applications. You won’t just be wrapping APIs; you will be engineering the entire lifecycle of agentic applications
- As a Staff Software Engineer within Enterprise AI, you are the technical heartbeat of our products. Your role is to bridge the gap between bleeding-edge AI research and robust, full-stack production systems
- Co-lead the design and development of our software infrastructure, driving technical vision and strategy to ensure scalability, reliability, and performance
- Drive the development of sophisticated, stateful web applications. You will oversee the integration of complex React-based front-ends with backend modular services, ensuring a seamless UI experience
- Serve as developer leader in distributed systems, data technologies, with strong software engineering skills
- Drive technical innovation and research to stay at the forefront of emerging data technologies and best practices
- Mentor and elevate a team of high-performing engineers. You don’t just write great code; you foster a culture of technical excellence, helping senior and mid-level engineers level up through deep-dive code reviews and architectural workshops
- Collaborate closely with cross-functional teams to understand business requirements and translate them into scalable and efficient technical solutions
- Continuously adapt to the evolving JavaScript ecosystem to maximize engineering efficiency
- Ensure data quality, integrity, and security throughout the data lifecycle, adhering to industry best practices and compliance standards
Benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Not the right fit? Search for Software Engineer jobs in Canada
About Twilio
Software Development
5001-10,000
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.