Top Benefits
About the role
Who you are
- 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams
- Strong motivation and experience in using automation to reduce operational toil for both the DevOps and product engineering teams
- Hands-on experience managing and scaling data infrastructure
- Hands-on experience with containers and distributed computing platforms like Kubernetes
- Experience creating and supporting cloud-based systems at scale (AWS/Azure/GCP), with a strong emphasis on Infrastructure as Code (IaC)
- Strong understanding of a server-side programming language (proficient in one or more of the following languages/tools: Python, and/or bash scripting)
- Experience handling on-call responsibilities for production services
- Experience managing critical production infrastructure, ensuring reliability and uptime, with a customer-first approach to operational safety
- Good understanding of DevOps concepts and best practices
- Experience with MongoDB and horizontally scaling data stores (i.e. sharding)
- Familiarity with managing and scaling environments with 100s/1000s of nodes
- Familiarity with ArgoCD and GitOps principles
- Familiarity with support tooling (PagerDuty, Datadog, Loft, Doppler)
What the job involves
- We're looking for an experienced cloud engineer to join our development operations (DevOps) team
- The DevOps team is responsible for building and maintaining the foundational infrastructure and tools that power Ada
- They also focus on improving developer velocity, ensuring operational excellence, and fostering a scalable & healthy engineering organization
- Create and support scalable and highly reliable software systems to support our growth
- Collaborate with product and engineering teams to incorporate reliability into product and feature requirements
- Continuous analysis of the existing infrastructure from the reliability perspective, centered around removing performance bottlenecks, optimizing the infrastructure, the toolkit, and the workflows involved in running it
- Support various developer tools and processes (deployments, infrastructure management, among others)
- Work with engineering teams to troubleshoot core infrastructure issues and support teams as a consulted entity for service-specific infrastructure needs
- Implement DevOps solutions across cloud infrastructure, infrastructure as code, deployments, and platform abstractions
- Participate in an on-call rotation for the services the team owns, triaging and addressing production issues
- Outcomes:
- Contribute to delivering cross-cutting technical solutions that increase efficiency and reduce operational toil within the company
- Participate in our sprint activities including: planning, demos, and retrospectives
- Help the DevOps team deliver on our roadmap by owning and executing projects and tasks
- Enhance the internal developer experience by abstracting non-essential activities from the software development lifecycle
Benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
About Ada
Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses’ AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.
Top Benefits
About the role
Who you are
- 5+ years of experience in DevOps, Site Reliability Engineering (SRE), or platform teams
- Strong motivation and experience in using automation to reduce operational toil for both the DevOps and product engineering teams
- Hands-on experience managing and scaling data infrastructure
- Hands-on experience with containers and distributed computing platforms like Kubernetes
- Experience creating and supporting cloud-based systems at scale (AWS/Azure/GCP), with a strong emphasis on Infrastructure as Code (IaC)
- Strong understanding of a server-side programming language (proficient in one or more of the following languages/tools: Python, and/or bash scripting)
- Experience handling on-call responsibilities for production services
- Experience managing critical production infrastructure, ensuring reliability and uptime, with a customer-first approach to operational safety
- Good understanding of DevOps concepts and best practices
- Experience with MongoDB and horizontally scaling data stores (i.e. sharding)
- Familiarity with managing and scaling environments with 100s/1000s of nodes
- Familiarity with ArgoCD and GitOps principles
- Familiarity with support tooling (PagerDuty, Datadog, Loft, Doppler)
What the job involves
- We're looking for an experienced cloud engineer to join our development operations (DevOps) team
- The DevOps team is responsible for building and maintaining the foundational infrastructure and tools that power Ada
- They also focus on improving developer velocity, ensuring operational excellence, and fostering a scalable & healthy engineering organization
- Create and support scalable and highly reliable software systems to support our growth
- Collaborate with product and engineering teams to incorporate reliability into product and feature requirements
- Continuous analysis of the existing infrastructure from the reliability perspective, centered around removing performance bottlenecks, optimizing the infrastructure, the toolkit, and the workflows involved in running it
- Support various developer tools and processes (deployments, infrastructure management, among others)
- Work with engineering teams to troubleshoot core infrastructure issues and support teams as a consulted entity for service-specific infrastructure needs
- Implement DevOps solutions across cloud infrastructure, infrastructure as code, deployments, and platform abstractions
- Participate in an on-call rotation for the services the team owns, triaging and addressing production issues
- Outcomes:
- Contribute to delivering cross-cutting technical solutions that increase efficiency and reduce operational toil within the company
- Participate in our sprint activities including: planning, demos, and retrospectives
- Help the DevOps team deliver on our roadmap by owning and executing projects and tasks
- Enhance the internal developer experience by abstracting non-essential activities from the software development lifecycle
Benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
About Ada
Ada is an AI customer service company making service extraordinary for everyone. A transformation partner and platform that helps enterprise companies deliver experiences people love by accelerating a businesses’ AI maturity and improving Agent performance. Since 2016, we've powered 5.5 billion interactions for brands like Square, YETI, and Monday.com, saving millions of hours.