Training and On-boarding Specialist
About the role
Full-Time, Salaried
1315 North Service Rd E #200, Oakville, ON L6H 1A7
Our Mission to You:
As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.
What We Look For:
Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow” into everything we do is the Seasons way!
Scope of Position:
The Training and Onboarding Specialist, is responsible for the administration, coordination, and delivery of all training and onboarding related initiatives across Seasons Retirement Communities. This includes managing and maintaining Employee Services training resources, training and ES software systems, scheduling and tracking compliance for leadership training, supporting benefits reconciliation and internal and external vendor reporting. This role is responsible for ensuring all onboarding and offboarding processes are accurately completed and documented for all managers across the organization and supports HR and Operational audits
What You’ll Do
- Support the coordination, administration, and delivery of all training and benefits programs across Seasons Retirement Communities.
- Maintain accurate training resources and playbooks, compliance records, and employee documentation and employee services policies
- Partner with site leaders, regional teams, and external vendors to ensure consistent and effective program delivery inclusive of Employee Services training and knowledge transfer
- Provide excellent service and communication while ensuring compliance with policies and procedures.
- Contribute to process improvements that enhance efficiency and the overall employee experience.
Key Responsibilities
- Maintain and update Employee Services training resources, onboarding trackers, and compliance records.
- Coordinate leadership training sessions and 30-60-90 day touchpoints for Service Team Leaders and report on performance and knowledge transfer
- Develop and deploy Employee Services training materials, including training videos and conduct both virtual and in person training sessions.
- Complete monthly benefits reconciliations, reporting, and vendor roster management.
- Support benefit continuation during leaves, and respond to employee and leader inquiries and coordinate with Accounts Payable for payment processing.
- Serve as a key contact for Employee Services systems inclusive of Scheduling and Call Out software, Employee Time and Attendance software, Learning Management System and internal intranet.
- Compile and audit training and benefits data to ensure accuracy, compliance, and continuous improvement.
What You Bring
- 3 - 5years of experience in HR, training, onboarding and benefits administration, or related hands-on experience
- Post-secondary education in Human Resources, Business Administration, or a related field
- Strong organizational skills and attention to detail with the ability to manage multiple priorities.
- Excellent communication, collaboration, and customer service skills.
- Experience with HRIS, LMS, ATS, and benefits platforms; proficiency in Microsoft Office.
- Professionalism, discretion, and a service-focused approach to all work.
All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.
Seasons Retirement Communities (“Seasons”) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season’s Accessibility Policy, a request for accommodation will be accepted as part of Season’s hiring process.
About Seasons Retirement Communities
Established in 2009, Seasons is a Canadian company that owns and operates retirement communities in Ontario, Alberta, and British Columbia. Our company has grown an impressive three times its original size, with 25 locations in ON, AB, and BC, employing over 1,700 team members! Our management team has extensive experience in the senior housing sector and has developed a culture that is dedicated to providing residents with the superior care and customer service they so deserve.
The Seasons vision statement is Connect, Care, Change. These three words define our vision for exceptional customer service. Seasons believes that when we genuinely connect with and care about our residents, we can positively change their lives. We want our residents to feel proud to call us home and know they are surrounded by people who genuinely care.
Seasons Retirement Communities is proud to have been certified as a Great Place to Work® and named one of Canada’s Best Managed Companies.
To join the conversation, like or follow us on Facebook @SeasonsRetirement, Instagram @SeasonsRetirement, Twitter @SeasonsRC, and LinkedIn. Team members and job applicants are invited to like our Employee Facebook page, @SeasonsConnects.
Training and On-boarding Specialist
About the role
Full-Time, Salaried
1315 North Service Rd E #200, Oakville, ON L6H 1A7
Our Mission to You:
As a certified Great Place to Work®, Seasons believes that every single team member plays an important role in the overall happiness of our residents. We foster a culture of growth and support for our committed team members and offer opportunities for personal and professional development to advance a rewarding career in the seniors housing sector.
What We Look For:
Seasons looks for individuals who are enthusiastic about making a positive difference in the life of another person. We hire individuals who are committed to building meaningful relationships and strive for service excellence so our residents can be proud to call Seasons their home. Keen attention to details, going the extra mile and putting a little “wow” into everything we do is the Seasons way!
Scope of Position:
The Training and Onboarding Specialist, is responsible for the administration, coordination, and delivery of all training and onboarding related initiatives across Seasons Retirement Communities. This includes managing and maintaining Employee Services training resources, training and ES software systems, scheduling and tracking compliance for leadership training, supporting benefits reconciliation and internal and external vendor reporting. This role is responsible for ensuring all onboarding and offboarding processes are accurately completed and documented for all managers across the organization and supports HR and Operational audits
What You’ll Do
- Support the coordination, administration, and delivery of all training and benefits programs across Seasons Retirement Communities.
- Maintain accurate training resources and playbooks, compliance records, and employee documentation and employee services policies
- Partner with site leaders, regional teams, and external vendors to ensure consistent and effective program delivery inclusive of Employee Services training and knowledge transfer
- Provide excellent service and communication while ensuring compliance with policies and procedures.
- Contribute to process improvements that enhance efficiency and the overall employee experience.
Key Responsibilities
- Maintain and update Employee Services training resources, onboarding trackers, and compliance records.
- Coordinate leadership training sessions and 30-60-90 day touchpoints for Service Team Leaders and report on performance and knowledge transfer
- Develop and deploy Employee Services training materials, including training videos and conduct both virtual and in person training sessions.
- Complete monthly benefits reconciliations, reporting, and vendor roster management.
- Support benefit continuation during leaves, and respond to employee and leader inquiries and coordinate with Accounts Payable for payment processing.
- Serve as a key contact for Employee Services systems inclusive of Scheduling and Call Out software, Employee Time and Attendance software, Learning Management System and internal intranet.
- Compile and audit training and benefits data to ensure accuracy, compliance, and continuous improvement.
What You Bring
- 3 - 5years of experience in HR, training, onboarding and benefits administration, or related hands-on experience
- Post-secondary education in Human Resources, Business Administration, or a related field
- Strong organizational skills and attention to detail with the ability to manage multiple priorities.
- Excellent communication, collaboration, and customer service skills.
- Experience with HRIS, LMS, ATS, and benefits platforms; proficiency in Microsoft Office.
- Professionalism, discretion, and a service-focused approach to all work.
All applicants must be legally entitled to work in Canada. As a condition of employment, a Criminal Record Search which may include a vulnerable sector screen, will be required.
Seasons Retirement Communities (“Seasons”) is an equal opportunity employer and welcomes applications from all interested parties. In accordance with Season’s Accessibility Policy, a request for accommodation will be accepted as part of Season’s hiring process.
About Seasons Retirement Communities
Established in 2009, Seasons is a Canadian company that owns and operates retirement communities in Ontario, Alberta, and British Columbia. Our company has grown an impressive three times its original size, with 25 locations in ON, AB, and BC, employing over 1,700 team members! Our management team has extensive experience in the senior housing sector and has developed a culture that is dedicated to providing residents with the superior care and customer service they so deserve.
The Seasons vision statement is Connect, Care, Change. These three words define our vision for exceptional customer service. Seasons believes that when we genuinely connect with and care about our residents, we can positively change their lives. We want our residents to feel proud to call us home and know they are surrounded by people who genuinely care.
Seasons Retirement Communities is proud to have been certified as a Great Place to Work® and named one of Canada’s Best Managed Companies.
To join the conversation, like or follow us on Facebook @SeasonsRetirement, Instagram @SeasonsRetirement, Twitter @SeasonsRC, and LinkedIn. Team members and job applicants are invited to like our Employee Facebook page, @SeasonsConnects.