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Inbound Sales Consultant

Ottawa, Ontario, Canada
Senior Level
Full-Time

About the role

Royal York Property Management is hiring experienced Inbound Sales Consultants to speak with property owners who are interested in professional property management services.

This role is for someone who can confidently answer warm inbound inquiries, understand the owner’s needs, explain services clearly, run professional on-camera demo calls, handle objections, and close qualified property owners.

You will be speaking with property owners who have already shown interest. Your job is to build trust quickly, guide the conversation professionally, and help the owner move forward with Royal York Property Management.

After sign-up, you will help keep the client experience organized and professional until the file is ready for the next stage.

How to Apply

Apply with your resume If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying

What You’ll Do

Answer inbound inquiries from property owners interested in property management services Qualify the owner’s needs, property details, timeline, and level of urgency Explain Royal York Property Management’s services clearly and professionally Run on-camera demo calls with prospective clients Present yourself professionally on video calls with property owners Build trust with owners and help them understand the value of professional property management Handle objections related to pricing, service, timing, process, and trust Close qualified property owners and guide them through the next steps Follow up consistently with owners who have not yet moved forward Maintain clean CRM records, including notes, tasks, follow-ups, and lead status updates Manage multiple active leads and client conversations at the same time Identify stalled opportunities, missed follow-ups, owner concerns, and delays Coordinate internally to support a smooth client experience Escalate issues early when needed and protect the client experience through strong judgment

Requirements

Bachelor’s degree preferred; required for candidates without strong equivalent sales experience 3–5+ years of full-time experience in inbound sales, consultative sales, inside sales, account executive, client acquisition, or high-ticket service sales Proven ability to close warm inbound leads over the phone or through video/demo calls Comfortable being on camera while running professional demo calls with clients Strong English communication skills, both spoken and written Experience working full-time in a professional remote environment Confidence speaking with homeowners, property owners, business owners, or high-value prospects Experience running demos, presentations, consultations, or structured sales calls Strong objection-handling ability and confidence asking for the close Ability to explain services clearly and make clients feel comfortable moving forward High follow-up discipline and comfort working inside a structured CRM workflow Strong organization, task management, and documentation habits Ability to manage multiple leads and active conversations at the same time Calm, professional, and persuasive under pressure

Nice-to-Have

SaaS, software sales, insurance sales, mortgage/lending, home services, financial services, B2B services, or high-ticket call center sales experience Real estate, leasing, property management, or housing-related experience Experience selling services to homeowners, property owners, investors, landlords, or business owners Experience managing a client from first conversation through onboarding or handoff Experience in high-volume, SLA-driven, operations-heavy, or service-based environments Comfort using AI/tools to improve notes, follow-ups, summaries, and internal efficiency

Ideal Candidate

The ideal candidate is confident, professional, and comfortable leading sales conversations with property owners.

They know how to build trust quickly, ask the right questions, explain value clearly, handle objections, and ask for the close without sounding pushy or careless.

They are organized with follow-ups, disciplined with CRM updates, and able to manage several active conversations at the same time.

They understand that this role is about speed, trust, communication, follow-up, and converting qualified inbound interest into signed clients.

Remote Tech Requirements

Dual monitor setup Computer with 16GB RAM minimum 100+ Mbps reliable internet speed Webcam Noise-cancelling headset Professional, quiet remote workspace suitable for on-camera demo calls

Important Location Requirement

This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested.

Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.

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About Royal York Property Management

Leasing Residential Real Estate
201-500 employees

Royal York Property Management is the premier property management and leasing company in Ontario, boasting an extensive portfolio of over 22,000 properties. What sets us apart is our unique offering of guaranteed rental income to landlords, ensuring peace of mind and financial stability. With a remarkable $10.1 billion in real estate assets under management, we stand as one of Canada's largest and most reputable property management firms. Additionally, our global presence is expanding and we now service 11 locations in Europe and over 40 locations in North America.

Our commitment to innovation drives our approach to property management. Leveraging our proprietary technology, we aim to disrupt the industry and enhance processes and systems. With over 20 strategically positioned offices across North America and Europe, we provide clients with local expertise and unwavering service delivery, as all departments operate 24/7.

At Royal York Property Management, we treat our clients' investment properties with utmost care, as if they were our own. Whether it's addressing maintenance concerns or conducting tenant showings, we consistently ask ourselves if we are meeting the standards we would set for our own properties. Our primary focus is to prioritize the needs of our clients and tenants, striving to achieve excellence every day.

Royal York Property Management goes above and beyond just rent collection. We are the only company in the industry that offers a genuine rental guarantee for our residential properties. Our confidence in our rigorous tenant placement process enables us to guarantee rent payment, cover legal expenses, and even replace tenants if they default on their rental payments during the agreed term.

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