At the City of St. Catharines, you’ll find more than just a job — you’ll find a place that fits.

Here, your work means something — where you can see the impact, feel the pride, and know you’re a part of something bigger. You’ll be trusted to do your job, backed by people who care, and part of a team that shows up for each other. There’s flexibility when it counts, and a real understanding that life doesn’t stop when the workday starts. With pay you can count on, great benefits, and a pension that helps you plan ahead — you’ve got more than a job. You’ve got the space to grow, the balance you need, and a place that gets it.

It feels different — because it is.

It’s a place that works for you. About The Role Collect on overdue water accounts in a timely manner, adhering to a collections schedule. Set up and maintain pre-authorized water records for monthly and per bill payment plans. Ensure timely calculation of late charges on unpaid water accounts.

What You'll Be Doing

• Collect on overdue water accounts through adherence to a collections schedule, generation of reminder, final demand and collection notices.
• Set up and maintain pre-authorized water payment records, including input, adjustments and reconciliation as a result of cancelled bills, sales, meter exchanges and terminations.
• Timely co-ordination with Water Billing staff to ensure that the requirements of the PAP program are met in regards to re-initialization, actual readings, refunds, etc.
• Create, scrutinize and balance pre-authorized bank files to and from the bank (file transmissions and retrievals).
• Make adjustments to bank files based on rejection lists, altered amounts, cancellations.
• Make necessary adjustments to water accounts as a result of returned payments, transfers, inaccurate postings, etc.
• Negotiate payment arrangements with customers on overdue accounts, ensuring timely payment of account balance and that amounts are adequate to clear outstanding balance.
• Maintain post-dated cheques to ensure timely processing on account.
• Maintain an up to date add to taxes list for unpaid accounts in all water sections.
• Handle telephone and counter inquiries, problems and complaints with respect to pre-authorized payments, overdue accounts, payment arrangements, adds to taxes for non-payment, etc., using tact and courtesy in difficult or sensitive situations.

What's Required:

• Grade 12 Diploma or equivalent.
• One (1) year of current municipal experience, water collections related or equivalent.
• An accounting or strong mathematical background and problem-solving abilities.
• Proven ability to organize a fluctuating workload and to meet deadlines.
• Proven attention to detail with utmost accuracy.
• Proven customer service experience, with the ability to communicate effectively with peers, professionals and extremely difficult people either in person or via telephone and/or e-mail, using tact and courtesy when dealing with the public under difficult circumstances.
• Proficient computer skills with demonstrated experience using Microsoft Excel and Word.
• Experience using billing, payment processing, or work order management software in a financial or municipal environment. Experience with Vailtech, Central Square, Work Manager, Amanda or similar enterprise applications is considered an asset.

Job Details Job ID: 2026-74

Pay Rate: $56,365 to $63,354

Hours: 35 per week

Schedule: Monday to Friday, 8:30 AM to 4:30 PM

Location: St. Catharines, ON

Work Mode: Hybrid (less than 50% remote)

Employee Group: CUPE Local 157

Position Type: Permanent, Full-time

Duration: Ongoing

Application Deadline: Until filled

Jobs with an application deadline will close at 11:59 PM on that date. Jobs listed as ‘open until filled’ may close at any time. Other Requirements Other Position Requirements include: None

Candidates selected for the position will be required to complete the Ministry of Labour’s Worker Health and Safety Awareness training and provide proof of the educational credentials listed on their resume and job application.

What's In It For You Curious what it’s like to work for the City of St. Catharines? Watch the video and Hear from Our Team.

Here’s what you can expect when you join us:

• Great People: Be part of a team that supports you, celebrates your wins, and helps you succeed.
• Make Your Mark: Bring your ideas, drive meaningful change, and leave a lasting impact on our community.
• Learn & Grow: Access training and development funds to take your skills to the next level.
• Competitive Pay: Competitive pay from a certified Ontario Living Wage Employer.
• Secure Future: Join the OMERS pension plan with employer-matched contributions.
• Balance & Benefits: Flexible hybrid work options plus health, dental, and vision benefits for eligible positions.

Additional Information Equal Opportunity Employer The City of St. Catharines is committed to fostering an inclusive, accessible, and respectful work environment. We celebrate the uniqueness of every individual. Our community is enriched by people from diverse backgrounds and lived experiences—a value reflected in our 2023–2027 Strategic Plan.

Don’t Meet Every Requirement? We encourage individuals from all backgrounds, experiences, and education levels to apply. While specific qualifications may be required for certain roles, we assess each applicant’s overall suitability. Please note that unionized roles are subject to collective agreement requirements.

Accommodation We are an equal opportunity employer and provide accommodations throughout the recruitment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources at hrreps@stcatharines.ca.

Application Process To ensure transparency and fairness, all applications must be submitted online through our application portal. Please keep your contact information up to date and regularly check your spam and junk email folders, as important communications may be directed there.

Interviews and Assessments Depending on the role, interviews may be conducted via video conferencing or in person. Various tests and/or assessments may be administered as part of the selection process.

Use of AI The City of St. Catharines does not use artificial intelligence (AI) technology in any part of the recruitment process.