Security Guard - Control Room Operator
Top Benefits
About the role
Overview Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description Job Title: Security Guard – Control Room Location: Guildford – Surrey, BC
Position Type: Full-Time, Permanent
Wage: $21.50 - $22.50 per hour
Schedule: Monday to Friday
- Day Shift: 7:00 a.m. – 3:00 p.m
Position Overview Allied Universal is seeking a highly observant and detail-oriented Security Guard – Control Room to support security operations at a busy commercial site in Guildford, Surrey, BC . Working from the control room, you will be responsible for monitoring surveillance systems, managing access control points, responding to alarms, and supporting dispatch coordination.
As a Security Guard- Control Room you are required to have strong communication skills , technical competency , and the ability to remain calm, alert, and responsive throughout your shift. Your performance will directly contribute to the safety of guests, tenants, and the property.
Key Responsibilities
- Monitor CCTV, access control systems, and life safety alarms from the control room
- Conduct virtual patrols and monitor multiple screens for unusual activity
- Dispatch mobile or foot patrol officers to incidents or areas of concern
- Log all security-related activities using digital reporting tools
- Respond quickly to alarms and coordinate with emergency responders when needed
- Control access to restricted areas and issue visitor passes as required
- Maintain clear and continuous communication with field personnel via radio or phone
- Follow all emergency and site-specific procedures for escalations and safety responses
- Report technical issues with monitoring equipment or systems promptly
Qualifications & Requirements
- Valid BC Security Worker License
- Valid First Aid/CPR Certification
- Strong English communication skills (written and verbal)
- Proficient with computers, video surveillance software, and digital reporting tools
- Previous experience in a control room, monitoring, or dispatch role is an asset
- High level of professionalism, discretion, and situational awareness
Key Competencies
- Exceptional focus and attention to detail
- Calm and effective under pressure
- Strong multi-tasking and prioritization skills
- Dependable, with sound judgment and decision-making ability
- Self-motivated and comfortable working independently
- Effective communicator and quick problem-solver
Working Conditions
- Indoor control room environment with prolonged screen time
- Must remain focused and alert for entire shift duration
- May include rotating shifts, including evenings, weekends, and holidays
- Regular use of radio equipment, CCTV, and alarm systems
Why Join Allied Universal?
- Stable and consistent full-time schedule
- Paid training and ongoing professional development
- Advancement opportunities into specialized or leadership roles
- Join a respected, professional team in a high-profile setting
Allied Universal is an equal opportunity employer. We are committed to diversity, equity, and inclusion in the workplace. If you are a focused, reliable professional with a passion for safety and security, we encourage you to apply and be part of our growing team.
Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID 2025-1500078
About Allied Universal
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.
Security Guard - Control Room Operator
Top Benefits
About the role
Overview Company Overview:
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!
Start your phenomenal career with Allied Universal today!
Job Description Job Title: Security Guard – Control Room Location: Guildford – Surrey, BC
Position Type: Full-Time, Permanent
Wage: $21.50 - $22.50 per hour
Schedule: Monday to Friday
- Day Shift: 7:00 a.m. – 3:00 p.m
Position Overview Allied Universal is seeking a highly observant and detail-oriented Security Guard – Control Room to support security operations at a busy commercial site in Guildford, Surrey, BC . Working from the control room, you will be responsible for monitoring surveillance systems, managing access control points, responding to alarms, and supporting dispatch coordination.
As a Security Guard- Control Room you are required to have strong communication skills , technical competency , and the ability to remain calm, alert, and responsive throughout your shift. Your performance will directly contribute to the safety of guests, tenants, and the property.
Key Responsibilities
- Monitor CCTV, access control systems, and life safety alarms from the control room
- Conduct virtual patrols and monitor multiple screens for unusual activity
- Dispatch mobile or foot patrol officers to incidents or areas of concern
- Log all security-related activities using digital reporting tools
- Respond quickly to alarms and coordinate with emergency responders when needed
- Control access to restricted areas and issue visitor passes as required
- Maintain clear and continuous communication with field personnel via radio or phone
- Follow all emergency and site-specific procedures for escalations and safety responses
- Report technical issues with monitoring equipment or systems promptly
Qualifications & Requirements
- Valid BC Security Worker License
- Valid First Aid/CPR Certification
- Strong English communication skills (written and verbal)
- Proficient with computers, video surveillance software, and digital reporting tools
- Previous experience in a control room, monitoring, or dispatch role is an asset
- High level of professionalism, discretion, and situational awareness
Key Competencies
- Exceptional focus and attention to detail
- Calm and effective under pressure
- Strong multi-tasking and prioritization skills
- Dependable, with sound judgment and decision-making ability
- Self-motivated and comfortable working independently
- Effective communicator and quick problem-solver
Working Conditions
- Indoor control room environment with prolonged screen time
- Must remain focused and alert for entire shift duration
- May include rotating shifts, including evenings, weekends, and holidays
- Regular use of radio equipment, CCTV, and alarm systems
Why Join Allied Universal?
- Stable and consistent full-time schedule
- Paid training and ongoing professional development
- Advancement opportunities into specialized or leadership roles
- Join a respected, professional team in a high-profile setting
Allied Universal is an equal opportunity employer. We are committed to diversity, equity, and inclusion in the workplace. If you are a focused, reliable professional with a passion for safety and security, we encourage you to apply and be part of our growing team.
Closing Allied Universal® is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons.
Requisition ID 2025-1500078
About Allied Universal
Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow clients to focus on their core business. Our excellence starts with our local leadership and local presence. In fact, in North America alone, we have an extensive network of offices to support our local communities and customers. We take pride in our extensive knowledge in a range of specialty sectors such as education, healthcare, retail, commercial real estate, government and corporate campuses, etc. We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you®.