Care Coordinator
Top Benefits
About the role
R10078627 Care Coordinator (Open) Location:
Castlegar, BC - 865 Columbia Ave (IRS) - Respiratory therapy Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.
We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.
How will you CONTRIBUTE and GROW?
Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.Independent Respiratory Services is currently recruiting a highly energetic and motivated Care Coordinator for our Castlegar branch. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
Answering large volume of calls in a timely manner
Identify customer needs, clarify information, research issues and provide resolutions
Creates and updates customer electronic files for Customer Management and scheduling systems
Maintains integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
Handling customer complaints; receiving and reporting incidents in the electronic systems
Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
Conduct outbound calls as required to complete or update client files
Supports accounts collections and submission to Extended Health Benefit Providers
Patient Scheduling
Supports patient resupply needs
__________________Are you a MATCH? Here’s what you will need
High School Diploma - background or experience in Customer Service/Medical Office
Google Docs, Sheets, Gmail applications and Microsoft applications
Keyboarding Skills (+45 wpm)
Strong experience with data management
Marketing and Sales skills are an asset
Bilingual is an asset
Here is why you should join
Competitive total rewards: Salary, bonus, flex benefits & pension plan
Growth opportunities: Upward mobility, career progression, and tuition reimbursement
Work/life integration: From standard hours to personal time off, we encourage life outside of work
Inclusive workplace: Bring your whole self to work as you learn and grow
Meaningful work: Do work that matters
Awesome team: Teamwork and connection power our business
Global collaboration: Collaborate near and far by being part of a global leader
Culture of safety: We weave safety and wellness into all that we do
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
Care Coordinator
Top Benefits
About the role
R10078627 Care Coordinator (Open) Location:
Castlegar, BC - 865 Columbia Ave (IRS) - Respiratory therapy Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996.
We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.
How will you CONTRIBUTE and GROW?
Independent Respiratory Services (IRS) is a BC operated full service respiratory company. We have been providing sleep apnea and home oxygen therapy to British Columbians since 1996. We are committed to providing outstanding respiratory therapy, timely reporting of results and ongoing client care.Independent Respiratory Services is currently recruiting a highly energetic and motivated Care Coordinator for our Castlegar branch. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
Answering large volume of calls in a timely manner
Identify customer needs, clarify information, research issues and provide resolutions
Creates and updates customer electronic files for Customer Management and scheduling systems
Maintains integrity of client file information by electronically documenting both written and verbal correspondence
Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
Handling customer complaints; receiving and reporting incidents in the electronic systems
Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
Conduct outbound calls as required to complete or update client files
Supports accounts collections and submission to Extended Health Benefit Providers
Patient Scheduling
Supports patient resupply needs
__________________Are you a MATCH? Here’s what you will need
High School Diploma - background or experience in Customer Service/Medical Office
Google Docs, Sheets, Gmail applications and Microsoft applications
Keyboarding Skills (+45 wpm)
Strong experience with data management
Marketing and Sales skills are an asset
Bilingual is an asset
Here is why you should join
Competitive total rewards: Salary, bonus, flex benefits & pension plan
Growth opportunities: Upward mobility, career progression, and tuition reimbursement
Work/life integration: From standard hours to personal time off, we encourage life outside of work
Inclusive workplace: Bring your whole self to work as you learn and grow
Meaningful work: Do work that matters
Awesome team: Teamwork and connection power our business
Global collaboration: Collaborate near and far by being part of a global leader
Culture of safety: We weave safety and wellness into all that we do
Additional Information
Accommodations are available on request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualification and other job-related reasons. This job grade falls within a salary band starting at the minimum of $45,000 with opportunity for advancement.
Disclaimer: Please note that the job titles listed on this job posting may differ from those used in our internal job descriptions/position titles. While the titles may vary, the roles and responsibilities remain consistent.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.