Job Purpose

The Customer Service Representative (CSR): Foster is responsible for supporting the Foster Program at the Ottawa Humane Society (OHS).

Duties and Responsibilities

• Match animals requiring foster care to the appropriate volunteer
• Monitor the health and well-being of animals placed in foster
• Support foster volunteers during animal placements
• Provide prescribed treatments and other medical interventions for foster animals
• Maintain foster animal holding areas, facilities, and equipment
• Coordinate appointments for the health requirements of fostered animals
• Assist with volunteer recognition and retention programs and activities
• Provide appropriate feedback on the performance of foster volunteers
• Enter and maintain data integrity in Raiser’s Edge and Chameleon
• Support the activities of coworkers, volunteers, students and work placements and provide orientation and training as required
• Be thoroughly familiar with pertinent legislation, regulations, guidelines, OHS policies, procedures, collective agreement, and good animal care practices
• Produce and maintain accurate reports, records, and files
• Participate in supervision, evaluation, training and other meetings as required
• Participate in the identification and evaluation of OHS program goals and objectives
• Participate in professional development opportunities
• Represent the OHS in a professional manner
• Participate in public relations and promotional activities as required
• May be required to assume some of the responsibilities of the Supervisor: Foster

Qualifications

• Secondary school diploma or equivalent
• Assistant Veterinary Technician certificate, a minimum of one year relevant clinical experience, or a combination thereof
• Minimum of one year experience in customer service
• Experience working closely with, and supporting, volunteers is an asset
• Proficiency in Microsoft Office Suite
• Professional working proficiency in spoken and written English is required

Working Conditions/Physical Requirements

• Employee may be required to work evening, holiday and weekend shifts
• Employment is conditional upon the ability to provide services in a safe manner, including, but not limited to, lifts and transfers of large animals and interaction with potentially aggressive animals
• Employee will be required to wear a uniform designated by the employer
• Employment is conditional upon maintaining confidentiality of OHS information
• Employment is conditional upon the ability to work around all species of animals safely

How to Apply

If you are interested in this opportunity and have the above qualifications, please apply via the Ottawa Humane Society Careers Centre.

The Ottawa Humane Society is an equal opportunity employer. We value a diverse workplace and encourage applications from all qualified individuals of any race, religion, gender, sexual orientation, age, ability, or other protected characteristic.

We offer accommodation for applicants with disabilities in our recruitment processes. If you are contacted by the OHS regarding a job opportunity, please let us know prior to interview if you require any accommodation.

This posting seeks to fill an existing vacancy.

Schedule (2 week rotating):

Shift codes include: FA & FEv
*shifts codes subject to change based on operational needs*

Week 1
Mon - 11:00 am - 7:30 pm
Tues - OFF
Wed - OFF
Thurs - 11:00 am - 7:30 pm
Fri - 11:00 am - 7:30 pm
Sat - OFF
Sun - OFF

Week 2
Mon - 11:00 am - 7:30 pm
Tues - OFF
Wed - OFF
Thurs - OFF
Fri - 11:00 am - 7:30 pm
Sat - 7:30 am - 4:00 pm
Sun - OFF

Total bi-weekly hours: 48