About the role
Position Overview
Calian is currently hiring a bilingual Help Desk Technician – IT to support our customer in Kingston, ON. This on-site role involves providing technical support for end-users and infrastructure, performing diagnostics and troubleshooting, and supporting IT systems in a Windows and/or Linux environment.
Location
Kingston, ON
Job Type
Full Time
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware, software, and network issues on PCs, servers, and switches
- Perform installation, configuration, and maintenance of IT hardware and software systems
- Support user account management including password resets, permissions, and access control
- Maintain documentation related to support tasks, configurations, and procedures
- Perform routine monitoring and maintenance of IT systems to ensure optimal performance
- Escalate complex issues to senior technical staff when necessary
- Assist in maintaining inventory of IT assets and ensuring up-to-date records
- Provide basic training and support to users on company IT systems and tools
- Participate in IT projects including deployments, upgrades, and migrations
- Ensure compliance with IT security protocols and practices
- Work closely with internal teams and client stakeholders to resolve service requests
- Other duties as assigned
Qualifications
Mandatory Technical Criteria (MTC)
MTC1
Must have a diploma or certification from a recognized training institution or post-secondary institution in Networking Administration, Computer Networking, or IT. Examples include (but are not limited to):
- Microcomputer Engineering Technology Diploma
- Network and Internet Systems Specialist Diploma
- Network and Communications Technician Diploma
- Computer Networking and Technical Support Diploma
MTC2
Must possess one of the following certifications:
- Microsoft Certified Professional (MCP)
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified Engineer (RHCE)
- VMware Certified Professional (VCP)
MTC3
Must have demonstrated experience with configuration, management, and maintenance tasks for PCs, servers, and switches in Linux or Windows environments.
Additional Requirements
- Must be able to obtain a Government Security Clearance at the Secret level
Security clearances
- A security clearance and/or vulnerable sector screening might be required for this position.
- Our recruiter will walk you through the security clearance requirementand process.
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.
About the role
Position Overview
Calian is currently hiring a bilingual Help Desk Technician – IT to support our customer in Kingston, ON. This on-site role involves providing technical support for end-users and infrastructure, performing diagnostics and troubleshooting, and supporting IT systems in a Windows and/or Linux environment.
Location
Kingston, ON
Job Type
Full Time
Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve hardware, software, and network issues on PCs, servers, and switches
- Perform installation, configuration, and maintenance of IT hardware and software systems
- Support user account management including password resets, permissions, and access control
- Maintain documentation related to support tasks, configurations, and procedures
- Perform routine monitoring and maintenance of IT systems to ensure optimal performance
- Escalate complex issues to senior technical staff when necessary
- Assist in maintaining inventory of IT assets and ensuring up-to-date records
- Provide basic training and support to users on company IT systems and tools
- Participate in IT projects including deployments, upgrades, and migrations
- Ensure compliance with IT security protocols and practices
- Work closely with internal teams and client stakeholders to resolve service requests
- Other duties as assigned
Qualifications
Mandatory Technical Criteria (MTC)
MTC1
Must have a diploma or certification from a recognized training institution or post-secondary institution in Networking Administration, Computer Networking, or IT. Examples include (but are not limited to):
- Microcomputer Engineering Technology Diploma
- Network and Internet Systems Specialist Diploma
- Network and Communications Technician Diploma
- Computer Networking and Technical Support Diploma
MTC2
Must possess one of the following certifications:
- Microsoft Certified Professional (MCP)
- Red Hat Certified System Administrator (RHCSA)
- Red Hat Certified Engineer (RHCE)
- VMware Certified Professional (VCP)
MTC3
Must have demonstrated experience with configuration, management, and maintenance tasks for PCs, servers, and switches in Linux or Windows environments.
Additional Requirements
- Must be able to obtain a Government Security Clearance at the Secret level
Security clearances
- A security clearance and/or vulnerable sector screening might be required for this position.
- Our recruiter will walk you through the security clearance requirementand process.
About Calian GNSS
Calian GNSS is a leading producer of high-performance GNSS antennas and related products that are focused on the requirements for precision and multi-constellational GNSS receivers. We offer a wide range of high-performance products in many formats to specifically address the requirements of most GNSS applications, including Globalstar and Iridium SATCOM. We pride ourselves in producing the very best antennas available in the mid-range market segment.
Calian GNSS also produces a comprehensive range of end-to-end telematics systems for the two way radio systems, most particularly for Motorola MOTOTRBO™ products, Tait DMR and P25 systems and Kenwood Nexedge™ products.
The Calian GNSS team is composed of seasoned professionals with a long history in GNSS antennas and RF product radio systems. Innovation is a core value in our corporate culture.
Tallysman was acquired by Calian Group Ltd. in September 2020.