Senior Technical Writer
London, San Francisco Bay Area, New York, Toronto
Senior Level
About the role
Who you are
- This role is ideal for a writer passionate about translating complex technical concepts into accessible, actionable content
- 5+ years of technical writing experience, preferably in enterprise software, AI/ML, or developer tools
- Proven ability to explain complex technical systems (e.g., APIs, data security, LLMs) to both technical and non-technical audiences
- Proficiency in documentation tools: Markdown, Git, static site generators, and API specification formats (e.g., OpenAPI/Swagger)
- Familiarity with AI/ML concepts, prompt engineering, and modern software development practices
- Strong project management skills, with the ability to prioritize tasks in a dynamic environment
- Excellent communication skills and a user-centric mindset
- Experience documenting AI platforms, security protocols, or enterprise workflow tools
- Hands-on coding experience (Python, TypeScript, etc.)
What the job involves
- We are seeking a Senior Technical Writer to join our North team, where you will play a pivotal role in creating and maintaining clear, comprehensive documentation for our enterprise-ready AI platform
- Your work will directly enable developers, Centers of Excellence, and end-users to effectively leverage North’s capabilities, from custom AI agents to secure workflow automations
- Design and develop high-quality technical documentation for North's features, including APIs, product features like automations, document mode and chat, 1st Party/3rd Party Custom tools, and Security protocol
- Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy
- Create tutorials, quickstart guides, and best practices to help users deploy North’s AI agents and integrations (e.g., MCP servers, 1st Party connectors)
- Organize and maintain a cohesive documentation architecture, ensuring content is discoverable, up-to-date, and aligned with Cohere’s style guide
- Incorporate user feedback to iteratively improve documentation and address knowledge gaps
- Contribute to processes on maintaining internal knowledge-sharing initiatives, empowering engineers to write effectively and confidently
Benefits
- Six weeks’ paid vacation
- Equity / stock options
- RRSP, 401(k), and Pension Scheme contributions
- Coverage for 100% of your insurance premiums across health, dental, vision, and travel
- Additional coverage for accessing mental health providers/services
- Six months of fully paid parental leave, including adoption and surrogacy
- Financial support for egg freezing and IVF in Canada and the UK
- A monthly fitness and wellness allowance
- Globally dispersed company that supports a remote work culture
- A $2,000 annual education benefit for professional development
- A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
- A monthly arts and culture allowance
- A monthly quality time allowance
About Cohere
Software Development
501-1000
Cohere is the leading data security-focused enterprise AI company. It is a global technology company co-headquartered in Toronto and San Francisco, with key offices in London and New York. The company builds enterprise-grade frontier AI models with industry-leading multilingual capabilities designed to solve real-world business challenges. Cohere’s AI solutions are cloud-agnostic to meet companies wherever their data is stored and offer the highest levels of security, privacy, and customization with on-premises and private cloud deployment options.
Senior Technical Writer
London, San Francisco Bay Area, New York, Toronto
Senior Level
About the role
Who you are
- This role is ideal for a writer passionate about translating complex technical concepts into accessible, actionable content
- 5+ years of technical writing experience, preferably in enterprise software, AI/ML, or developer tools
- Proven ability to explain complex technical systems (e.g., APIs, data security, LLMs) to both technical and non-technical audiences
- Proficiency in documentation tools: Markdown, Git, static site generators, and API specification formats (e.g., OpenAPI/Swagger)
- Familiarity with AI/ML concepts, prompt engineering, and modern software development practices
- Strong project management skills, with the ability to prioritize tasks in a dynamic environment
- Excellent communication skills and a user-centric mindset
- Experience documenting AI platforms, security protocols, or enterprise workflow tools
- Hands-on coding experience (Python, TypeScript, etc.)
What the job involves
- We are seeking a Senior Technical Writer to join our North team, where you will play a pivotal role in creating and maintaining clear, comprehensive documentation for our enterprise-ready AI platform
- Your work will directly enable developers, Centers of Excellence, and end-users to effectively leverage North’s capabilities, from custom AI agents to secure workflow automations
- Design and develop high-quality technical documentation for North's features, including APIs, product features like automations, document mode and chat, 1st Party/3rd Party Custom tools, and Security protocol
- Collaborate with engineering, product, design, and customer success teams to gather insights, understand new features, and ensure documentation accuracy
- Create tutorials, quickstart guides, and best practices to help users deploy North’s AI agents and integrations (e.g., MCP servers, 1st Party connectors)
- Organize and maintain a cohesive documentation architecture, ensuring content is discoverable, up-to-date, and aligned with Cohere’s style guide
- Incorporate user feedback to iteratively improve documentation and address knowledge gaps
- Contribute to processes on maintaining internal knowledge-sharing initiatives, empowering engineers to write effectively and confidently
Benefits
- Six weeks’ paid vacation
- Equity / stock options
- RRSP, 401(k), and Pension Scheme contributions
- Coverage for 100% of your insurance premiums across health, dental, vision, and travel
- Additional coverage for accessing mental health providers/services
- Six months of fully paid parental leave, including adoption and surrogacy
- Financial support for egg freezing and IVF in Canada and the UK
- A monthly fitness and wellness allowance
- Globally dispersed company that supports a remote work culture
- A $2,000 annual education benefit for professional development
- A weekly stipend for meals when working remotely and catered lunch when working from one of our global offices
- A monthly arts and culture allowance
- A monthly quality time allowance
About Cohere
Software Development
501-1000
Cohere is the leading data security-focused enterprise AI company. It is a global technology company co-headquartered in Toronto and San Francisco, with key offices in London and New York. The company builds enterprise-grade frontier AI models with industry-leading multilingual capabilities designed to solve real-world business challenges. Cohere’s AI solutions are cloud-agnostic to meet companies wherever their data is stored and offer the highest levels of security, privacy, and customization with on-premises and private cloud deployment options.