Join Swish as a Human Resources Business Partner

About Swish: Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional-grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include: Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

About the Role: The Human Resources Business Partner (HRBP) is a strategic partner to leaders across the Swish Group of Companies, responsible for strengthening leadership capability, driving performance discipline, and ensuring effective alignment of talent to business needs.

This role plays a critical part in building “Managers Who Lead” by supporting leaders in performance management, employee relations, workforce planning, and ongoing talent evaluation — including Right Person, Right Seat alignment.

A key focus of the role is to act as a trusted partner, proactively coaching leaders to address issues early, build leadership capability, and uphold consistent performance standards across the organization.

**Reports to:**Director of Human Resources

Key Responsibilities: Leadership & Employee Relations

• Coach and support leaders on performance management, feedback, and accountability, building consistent leadership capability across the organization
• Act as a trusted advisor to leaders, providing perspective and constructive challenge to drive strong people and business outcomes
• Partner with leaders to proactively identify and address performance, conduct, and team dynamics issues early
• Provide clear, practical recommendations on people-related decisions, balancing business needs, employee advocacy, and risk to achieve fair and effective outcomes
• Act as an advocate for employees while supporting leaders, balancing perspectives to develop fair, practical, and sustainable solutions to employee relations matters
• Provide day-to-day employee relations guidance, including coaching leaders through complex and sensitive situations with confidence and consistency
• Lead and support workplace investigations, ensuring fair, consistent, and well-documented outcomes
• Advise leaders on progressive discipline and terminations, ensuring sound judgment and risk mitigation
• Reinforce leadership standards by holding managers accountable to consistent performance and people management practices

Talent & Organizational Effectiveness

• Support and guide the annual performance review cycle to ensure consistency and quality across the organization
• Drive ongoing talent evaluation, including Right Person, Right Seat alignment
• Partner on workforce planning and organizational design, ensuring team structures, role clarity, and cost alignment support business objectives
• Support succession planning by identifying high-potential employees and development opportunities
• Identify leadership capability gaps and design and implement targeted development initiatives to strengthen leadership effectiveness
• Provide compensation guidance, including benchmarking and internal equity considerations

Engagement, Insights & Change

• Lead the employee engagement strategy, including ownership of the eNPS program, driving survey execution, analyzing results, and providing actionable recommendations to improve engagement and retention
• Leverage HR data and metrics (e.g., engagement, turnover, performance trends) to generate insights, inform decision-making, and proactively address organizational risks and opportunities
• Lead and support the people-side of organizational change, including planning, stakeholder alignment, and execution to ensure successful adoption

Communication & Cross-Functional Collaboration

• Develop and deliver clear, concise, and well-crafted written communications for leaders and employees, ensuring alignment with organizational priorities and messaging standards
• Ensure consistent application and interpretation of HR policies, practices, and standards across the organization
• Collaborate with cross-functional partners to align people strategies with business priorities
• Maintain alignment with the broader HR team to ensure consistency in approach, standards, and messaging
• Partner with and support the HR Operations function as needed, contributing to key initiatives, projects, and overall team execution

What You Bring: Experience:

• 5+ years of progressive experience in Human Resources, with strong exposure to Employee Relations and Performance Management
• Proven ability to build trusted partnerships with leaders and influence without direct authority
• Demonstrated experience handling complex employee relations matters, including investigations and terminations
• Experience coaching leaders through performance, engagement, and organizational challenges
• Strong knowledge of HR practices and applicable employment legislation
• Experience working within an HRIS / HCM system

Skills & Competencies:

• Strong interpersonal and communication skills with the ability to influence at all levels
• Exceptional written communication skills, with the ability to craft clear, concise, and polished communications for diverse audiences, including executives, leaders, and employees
• High comfort level with difficult conversations and conflict resolution
• Sound judgment, problem-solving, and decision-making capability
• Highly organized with the ability to manage multiple priorities in a dynamic environment
• Strong sense of ownership, urgency, and follow-through (high Say-Do ratio)
• Ability to balance business needs with employee experience and risk management
• Proficiency in MS Office and Google Workspace (Excel required)

Education:

• Post-secondary education in Human Resources or a related field, or equivalent experience.

Job Details & What We Offer

A people-first company

• Membership in the Swish family — we treat our employees with integrity and have since 1956

The role

• Location: Hybrid - Peterborough, Ontario
• Salary Range: $65,000 to $80,000 annually
• Variable compensation: Annual performance bonus eligibility
• Vacation: Starting at 3 weeks

Benefits from Day 1

• Company-paid Extended Health & Dental Care
• Company contributions to a Registered Retirement Savings Plan (RRSP)
• Employee & Family Assistance Program (EFAP)

Extras that matter

• Rewards & Recognition program that celebrates great work and meaningful contributions
• Access to hundreds of employee discounts across home, wellness, travel, fashion, and more
• Unlimited training and development with an industry-leading brand to help you grow your career

Role Information: Newly created role that evolved from an existing vacancy

Equal Opportunity

Swish is an equal opportunity employer offering a competitive compensation and benefits package, along with excellent opportunities for professional development and advancement within a growing Canadian organization.

Accessibility & Accommodation

Swish is committed to providing an inclusive and accessible recruitment and workplace experience in accordance with applicable human rights and accessibility legislation across Canada. Accommodation is available upon request throughout the recruitment and selection process. Applicants requiring accommodation may contact Human Resources at any stage.

Pre-Employment Screening

Swish is committed to maintaining a safe and secure work environment. As a condition of employment, candidates will be required to complete background screening, including criminal record checks where permitted by law and where relevant to the position, or where required by client sites. For roles involving the operation of a company motor vehicle, a valid driver’s license and a satisfactory driver’s abstract will also be required.

AI Disclosure

Swish uses artificial intelligence technology to assist in the initial screening and assessment of applications. AI is used only as a support tool; no hiring decisions are made solely by automated systems. All final hiring decisions are made by a human. We are committed to a hiring process that maintains the highest integrity and prioritizes a fair, positive experience for every candidate.