About the role
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.
As a CSR you will be responsible for but not limited to:
- Process incoming quote requests.
- Process orders that come by telephone and email.
- Provide technical information as required.
- Offer solutions to clients’ business needs.
- Inform clients about upcoming product developments.
- Upsell promotions that may affect theirs orders.
- Communicate on the availability of products and progress of existing orders.
- Partner with outside sales managers to help drive sales and improve customer service.
Qualifications:
- 2 years experience in a customer service role.
- Excellent interpersonal skills.
- Post-secondary diploma.
- Ability to communicate effectively.
- Detail-oriented and able to meet deadlines.
- Experience working independently in a fast paced environment.
- Proficient with MS Office and data entry.
- Client driven.
We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.
#SCNjobs
About SCN Industrial
As Canada’s premiere wholesale source for industrial products, SCN Industrial is proud to serve qualified distributors and resellers exclusively. We offer leading brands in safety, material handling, tools, facility maintenance and welding, from over 1000 manufacturers. Established in 1978, SCN distinguishes itself through extensive marketing support programs, including customizable catalogues, flyers, ecommerce platforms and promotional tools. We are focused on helping distributors succeed and grow in an ever-changing market.
En tant que plus importante source de vente en gros de produits industriels au Canada, SCN Industrial est fière de servir exclusivement des distributeurs et des revendeurs qualifiés. Nous offrons des marques de premier plan dans les domaines de la sécurité, de la manutention, de l'outillage, de l'entretien des installations et du soudage, provenant de plus de 1 000 fabricants. Établi en 1978, SCN se distingue par des programmes de soutien marketing approfondis, y compris des catalogues personnalisables, des circulaires, des plates-formes de commerce électronique et des outils promotionnels. Notre objectif est d'aider les distributeurs à réussir et à se développer sur un marché en constante évolution.
About the role
Working with a fast-paced and energetic team; as a Customer Service Representative, you will develop and maintain solid business relationships with our valued customers. The team loves to challenge each other and strives to achieve goals that help build the success of the company.
As a CSR you will be responsible for but not limited to:
- Process incoming quote requests.
- Process orders that come by telephone and email.
- Provide technical information as required.
- Offer solutions to clients’ business needs.
- Inform clients about upcoming product developments.
- Upsell promotions that may affect theirs orders.
- Communicate on the availability of products and progress of existing orders.
- Partner with outside sales managers to help drive sales and improve customer service.
Qualifications:
- 2 years experience in a customer service role.
- Excellent interpersonal skills.
- Post-secondary diploma.
- Ability to communicate effectively.
- Detail-oriented and able to meet deadlines.
- Experience working independently in a fast paced environment.
- Proficient with MS Office and data entry.
- Client driven.
We are an equal opportunity employer. While we appreciate all expressed interest in joining our team, only candidates selected for interviews will be contacted.
#SCNjobs
About SCN Industrial
As Canada’s premiere wholesale source for industrial products, SCN Industrial is proud to serve qualified distributors and resellers exclusively. We offer leading brands in safety, material handling, tools, facility maintenance and welding, from over 1000 manufacturers. Established in 1978, SCN distinguishes itself through extensive marketing support programs, including customizable catalogues, flyers, ecommerce platforms and promotional tools. We are focused on helping distributors succeed and grow in an ever-changing market.
En tant que plus importante source de vente en gros de produits industriels au Canada, SCN Industrial est fière de servir exclusivement des distributeurs et des revendeurs qualifiés. Nous offrons des marques de premier plan dans les domaines de la sécurité, de la manutention, de l'outillage, de l'entretien des installations et du soudage, provenant de plus de 1 000 fabricants. Établi en 1978, SCN se distingue par des programmes de soutien marketing approfondis, y compris des catalogues personnalisables, des circulaires, des plates-formes de commerce électronique et des outils promotionnels. Notre objectif est d'aider les distributeurs à réussir et à se développer sur un marché en constante évolution.