Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description JOB PURPOSE: The Caseworker’s primary purpose is to provide Case Management services and support to Shelter guests to ensure an organized departure. The Caseworker works with other staff to provide a safe and secure environment for Guests, Tenants and Visitors. As the Shift Supervisor, they are responsible for the effective and efficient operation of the facilities during their shift.

ROLES

• Guest & Tenant Services – Case Management
• Shift Supervisor
• Serves as the Salvation Army representative to Shelter Guests, Apartment Tenants and Visitors
• Housing Administrative Support

Responsibilities

• Engage in the development of inter-personal relationships promote dignity and respect.
• Develop and implement case management plans of guests and tenants; assist them in establishing goals, monitoring progress, and ensuring an organized departure, that balances guest needs, strengths and barriers, choices, and available resources.
• Reviews, monitors and adjusts the case plan in compliance with quality standards and outcome measures.
• Ensures on-going support to guests by developing mutually agreed upon long-term contact plan, maintaining contact for housing placement reviews.
• Perform the duties associated with admission, orientation and evaluation of guests’ understanding of guidelines.
• Ensure ongoing enforcement of policies and behavioral guidelines, which may include guest/tenant discipline
• Monitor the activities of the guests and residents and maintain availability for personal, practical and emotional support and advocacy as warranted
• Ensure guest restrictions, acute and critical incidents are managed and documented as per established procedures. May assist Manager in reviewing Incident Reports and establishing length of restrictions
• Ensure all logs, documentation and tasks are completed or delegated by end of shift
• Prepare monthly statistics; correspondence and minutes, assist with payroll and contract deliverables as directed by Manager
• Provide operational oversight of the Shelter and Apartment facilities and property
• Participate in scheduled job-related training and staff meetings as required
• Perform other duties as required or assigned to ensure effective and efficient Shelter operations

COMMUNICATION

• Ensure appropriate methods of communication are utilized to keep up with, and communicate to other staff, all ongoing and up-to-date operational and guest issues and information
• Serve as Receptionist for Shelter answering phones or doors promptly and as necessary
• Ensure all contact with donors, suppliers, the public, staff from other agencies, and with staff from other Salvation Army programs are courteous and professional.

HEALTH, SAFETY & ENVIRONMENTAL PRACTICES

• Ensure preventative maintenance and inspection/security checks of equipment, property and grounds are performed in accordance with policies and procedures.
• Lead emergency drills and submit appropriate documentation.
• Comply with all safety procedures
• Ensure proper lifting, twisting & reaching techniques are used during job performance
• Regularly check that working partner is okay
• Contact Manager when a critical incident occurs
• Ocean Crest is committed to environmental leadership in all its operations. Ocean Crest has had long-standing policies of providing a safe and healthful workplace, protecting the environment, and conserving energy and natural resources. Every employee is expected to follow this policy and to report any environmental, health, or safety concern or suggestion for improving our environmental impact to their manager.

Minimum Education Level Attained The successful job applicant will have graduated from a related specialized post-Secondary course.

Minimum of 2 years’ experience in case work or related field.

NOTE: A comparable level of education and experience may be acceptable.

Special Licenses, Diplomas, Certifications Or Requirements The successful applicant will hold/have or be willing to obtain at hire,

• Food Safe Level 1 certification
• First Aid Level 1 certification
• Fluent spoken and written English
• Valid Driver’s license and clean driver’s abstract
• Criminal Records Check (for vulnerable people and children)
• Excellent team and interpersonal skills
• Excellent time management skills
• Excellent computer and organizational skills

Training To Be Completed After Hiring

• WHMIS & Universal Precautions training
• Non-Violent Crisis Intervention training
• Required online health and safety courses.

All internal candidates must have completed the above

Physical Effort/Dexterity Required The job requires a significant amount of computer work, occasionally lifting/moving equipment, furniture and inventory, performing regular surveys of premises and property including multiple stairs.

The incumbent is required to lift to 40 pounds.

Concentration Required The job requires:

• Empathic and active listening
• High situational awareness
• Accurate and timely documentation
• Compliance with health, safety, and security processes
• Excellent understanding of the collective agreement, shelter policy and procedures and behaviour guidelines.
• The incumbent must exercise sound judgement and good decision-making skills.

Responsibility For Financial Resources The incumbent may be involved in minor financial transactions.

• Witness, balance and secure monthly rental payments from “Kathy’s Place” tenants
• Accept donations
• Manage Shelter inventory levels and ordering within budget guidelines

Responsibility For Human Resources

• The incumbent works as a team member and independently.
• Provide direct supervision and direction to the Shelter Worker on shift
• May demonstrate work methods to new employees, volunteers and/or students.
• Complete offers for additional work for vacant shifts in accordance with the Collective Agreement
• Complete personal Payroll Time Sheet daily
• Assist SHSM with weekly payroll reconciliation and submission

Work Environment The incumbent’s work environment is typically in the Shelter and Apartments.

The Incumbent May Work Under The Following Conditions

• Inappropriate behaviour by people in crisis
• Work schedule affecting lifestyle

Exposure To Hazards The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to pests/vermin
• Exposure to Noxious substances or fumes
• Emergency Response situations (fire, bomb threat, etc.)
• Other potentially dangerous situations
• Exposure to companion animals and their effects

Precautionary Measures The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Follow guidelines established by policy
• Immunization for Hepatitis B and vaccination against Tuberculosis, Flu and COVID 19 are suggested.

Compensation The target hiring range for this position is $26.72 to $27.14 with a maximum of $27.55.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.