Top Benefits
About the role
IVX Health is looking for an experienced Manager, Financial Assistance to oversee patient financial assistance programs and ensure patients can effectively manage their out-of-pocket costs. This role is responsible for leading financial assistance initiatives, optimizing workflows, and collaborating across departments to support patient care.
What You’ll Do
- Oversee financial assistance programs, including patient estimates, grant enrollment, and Medicare financial support (MP3).
- Develop patient communication strategies that are clear, empathetic, and solution-focused.
- Lead and develop a high-performing team using performance metrics and dashboards to drive engagement and efficiency.
- Provide strategic insights to senior leadership and translate financial assistance trends into actionable recommendations.
- Identify and implement process improvements to enhance financial assistance workflows and pharmacy operations.
- Collaborate with Learning & Development (L&D) to ensure the team is trained on evolving financial aid programs.
- Work closely with pharmacy operations, PA leadership, and Regional Operations Directors (RODs) to align financial assistance efforts with patient care models and resolve escalations.
What We’re Looking For We need a skilled leader with a strong background in financial assistance programs, patient support services, and revenue cycle management. The ideal candidate should have:
- Strong knowledge of financial assistance programs, grants, and reimbursement processes.
- Excellent communication skills with the ability to discuss financial matters in a patient-friendly way.
- Leadership experience with a proven ability to manage teams and improve processes.
- Analytical mindset to identify trends and develop strategic solutions.
- Ability to work cross-functionally with pharmacy operations and leadership teams.
- Strong organizational skills to manage multiple priorities and adapt to evolving financial assistance regulations.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data reporting tools.
Required Competencies And Skills
- Strong understanding of financial assistance programs, grants, and reimbursement processes.
- Excellent communication skills with the ability to discuss financial matters in a patient-centered and empathetic manner.
- Experience leading teams, developing talent, and driving performance through metrics and KPIs.
- Analytical mindset with the ability to identify trends and develop strategic solutions.
- Strong collaboration skills to work across departments, including pharmacy operations and leadership teams.
- Ability to manage multiple priorities and adapt to evolving financial assistance regulations and policies.
Required Education And Experience
- High School Diploma or GED required; Associate’s degree strongly preferred.
- Minimum of 3-5 years of experience in financial assistance programs, patient support services, or healthcare revenue cycle management.
- Leadership experience with a proven track record of managing teams and improving processes.
- Experience in specialty pharmacy operations and Medicare financial assistance programs is a plus.
About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
Our Mission: To improve the lives of those we care for by redefining the care experience
Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions
Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
Benefits We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type (Full-Time, Part-Time, PRN). Contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
Privacy Policy
About IVX Health
IVX Health is a leading provider of infusion and injection therapy for those with complex chronic conditions such as rheumatoid arthritis, Crohn’s disease, multiple sclerosis and other conditions.
IVX Health centers are conveniently located in the communities where patients live and offer flexible scheduling, including evenings and weekends. Patients relax in their own private suite, equipped with high-speed Wi-Fi, a flat screen TV, and comfortable recliners with room for guests.
Top Benefits
About the role
IVX Health is looking for an experienced Manager, Financial Assistance to oversee patient financial assistance programs and ensure patients can effectively manage their out-of-pocket costs. This role is responsible for leading financial assistance initiatives, optimizing workflows, and collaborating across departments to support patient care.
What You’ll Do
- Oversee financial assistance programs, including patient estimates, grant enrollment, and Medicare financial support (MP3).
- Develop patient communication strategies that are clear, empathetic, and solution-focused.
- Lead and develop a high-performing team using performance metrics and dashboards to drive engagement and efficiency.
- Provide strategic insights to senior leadership and translate financial assistance trends into actionable recommendations.
- Identify and implement process improvements to enhance financial assistance workflows and pharmacy operations.
- Collaborate with Learning & Development (L&D) to ensure the team is trained on evolving financial aid programs.
- Work closely with pharmacy operations, PA leadership, and Regional Operations Directors (RODs) to align financial assistance efforts with patient care models and resolve escalations.
What We’re Looking For We need a skilled leader with a strong background in financial assistance programs, patient support services, and revenue cycle management. The ideal candidate should have:
- Strong knowledge of financial assistance programs, grants, and reimbursement processes.
- Excellent communication skills with the ability to discuss financial matters in a patient-friendly way.
- Leadership experience with a proven ability to manage teams and improve processes.
- Analytical mindset to identify trends and develop strategic solutions.
- Ability to work cross-functionally with pharmacy operations and leadership teams.
- Strong organizational skills to manage multiple priorities and adapt to evolving financial assistance regulations.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and data reporting tools.
Required Competencies And Skills
- Strong understanding of financial assistance programs, grants, and reimbursement processes.
- Excellent communication skills with the ability to discuss financial matters in a patient-centered and empathetic manner.
- Experience leading teams, developing talent, and driving performance through metrics and KPIs.
- Analytical mindset with the ability to identify trends and develop strategic solutions.
- Strong collaboration skills to work across departments, including pharmacy operations and leadership teams.
- Ability to manage multiple priorities and adapt to evolving financial assistance regulations and policies.
Required Education And Experience
- High School Diploma or GED required; Associate’s degree strongly preferred.
- Minimum of 3-5 years of experience in financial assistance programs, patient support services, or healthcare revenue cycle management.
- Leadership experience with a proven track record of managing teams and improving processes.
- Experience in specialty pharmacy operations and Medicare financial assistance programs is a plus.
About IVX Health IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis. We’re transforming the way care is delivered with a focus on patient comfort and convenience. Our commitment to exceptional care extends to our employees as well—we empower our team to thrive while living our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
Our Mission: To improve the lives of those we care for by redefining the care experience
Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions
Our Commitment: To deliver an unmatched care experience with a foundation in world class service and clinical excellence
Benefits We Offer
- Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
- Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
- Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
- Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
- 401(k) Retirement Plan – Secure your future with a competitive company match.
- Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
- Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
- Life and AD&D Insurance – Financial protection for you and your loved ones.
- Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
- Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
- Continuing Education – Access to a CEU library for ongoing professional development.
- Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
- Employee Referral Bonus – Earn rewards for helping us find top talent.
Note: Benefits may vary by employment type (Full-Time, Part-Time, PRN). Contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.
Privacy Policy
About IVX Health
IVX Health is a leading provider of infusion and injection therapy for those with complex chronic conditions such as rheumatoid arthritis, Crohn’s disease, multiple sclerosis and other conditions.
IVX Health centers are conveniently located in the communities where patients live and offer flexible scheduling, including evenings and weekends. Patients relax in their own private suite, equipped with high-speed Wi-Fi, a flat screen TV, and comfortable recliners with room for guests.