Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The weekly days of work for this position will be Tuesday, Wednesday, Thursday, Friday, and Saturday.

The Support Services Supervisor will work to maintain a safe, sustainable and dignified environment for clients and staff. They will be responsible for supervising the business, property and dietary functions of the ministry unit. The Support Services Supervisor will contribute to The Salvation Army’s mission, vision and values by ensuring sound financial management, well maintained work and program spaces, and oversight of food services. The Support Services Supervisor is responsible for achieving and maintaining all funder, legislative and organizational requirements for all areas within their scope.

Accountabilities:

Facility Management

• Oversees ongoing facility maintenance, renovations and property projects
• Supervise all matters pertaining to custodial and dietary services for the ministry unit
• Oversee procurement of goods for dietary and custodial services
• Monitor use and maintenance of equipment, ensure regular inspections occur as needed
• Work with frontline and clinical staff to direct resident chore schedule
• Liaises with contractors and maintenance professionals as needed
• Provides vacation coverage for staff as needed.
• Prepare and/or input appropriate forms, monthly statistical recording, and reporting
• Ensure the shelter is kept in a clean and organized/orderly fashion
• Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted

Human Resources

• Supervise and provide day-to-day direction to assigned reports (Business Manager, Cook, Janitor) in accordance with established policies and procedures including Employment Standards and payroll procedures
• Trains members of the Support Services team, ensuring they have clarity of role and understanding of expectations
• Demonstrates relevant understanding of, and compliance with, legislative knowledge of the Employment Standards Act, Human Rights Act, collective agreement and other applicable legislation as required
• Engage in the development of inter-personal relationships that promote dignity and respect
• Schedule, conduct and document regular supervision meetings
• Conduct Performance Reviews quarterly and Evaluations annually
• Ensure staff work within all Health and Safety practices/protocols
• Attend and actively participate in Team meetings and chair them in the absence of the Operations Manager
• Provide back-up support to support services and management positions and their functions as required
• On call duties for issues as scheduled
• Ensure that all employee and client files and information is kept under lock and key and held in the strictest confidentiality

Health and Safety

• Responsible for oversight of KHL’s health and safety program
• Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and TSA policies and procedures
• Assist with statistical reports and other documents for DHQ/THQ/funders
• Ensure clients receive proper Customer Service while relating to the staff

Other Duties:

• Assist in ensuring the shelter support services comply withies and meets the standards for Quality Assurance & Accreditation
• Attend Committee and Agency meetings as directed by the Operations Manager
• Participate in the Policy Review Committee
• Conduct tours of building for groups or individuals as requested
• Assist the Director with the creation of the budget

Team Management:

• Conduct Performance Review and Evaluation annually
• Assist with staff training in accordance with facility policy
• Document supervision meetings with team members ensuring they are accurate and up to date
• Complete shift schedules in accordance with current policies and legislation
• Run/assist with the full cycle recruitment of team members including orientation for all staff in areas under scope (food service, business, facility).
• Monitor and notify the Operations Manager of staff training needs in accordance to policies
• Communicate continually and effectively with team members and is an active and cooperative team member
• Participate at case management meetings, in-house training and in ongoing development of relevant skills/knowledge as they intersect with areas under scope.
• Ensure all contact with donors, staff, volunteers, and the general public are courteous and professional.
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of guests and programs when necessary.
• Adhere to standards consistent with the values and philosophy of The Salvation Army.
• Practice The Salvation Army professional code of ethics and communicates and cooperates with all co-workers, partners, and clients in a respectful, open, and honest manner, maintaining confidentiality at all times.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils: None

Internal:

• Management team
• Support Services Staff
• Territorial Headquarters, including Regional Property Lead, Director of Finance

External:

• Vendors and service providers,
• Community partners and agencies, other stakeholders

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Interim Operations Manager
• Direct reports: Up to 5

FINANCIAL AND MATERIALS MANAGEMENT:

• Participates in creation of annual operating budgets for the program
• Review financial statements monthly with Interim Operations Manager to ensure adherence to budget
• Demonstrates understanding of funder agreements, services and funder expectations
• Minor material responsibilities (access to confidential information, responsibility for proper usage of equipment).
• Uses or maintains organization assets in accordance with established guidelines.
• Ensure proper use of, and tracking of various gift cards, vouchers, and tickets as directed by the Leaders and related policies.
• May handle cash and credit card.
• Uses and maintains organization Ministry Unit assets in accordance with established guidelines.
• The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

• This is a full-time position based on 40 hours per week, plus on-call duties and requires flexibility.
• The incumbent’s work environment is within facility settings.

The incumbent will work under the following disagreeable conditions:

• Exposure to dirt, bodily fluids, bodily waste
• Exposure to drugs and alcohol
• Noise
• Dealing with behaviour issues
• Verbal abuse
• Odors

The Incumbent must take the following precautionary measures (in addition to health & safety rules):

• Universal Precautions
• Follow procedures established by policy and legislation.
• Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested.
• Complies with all safety procedures.
• Ensures proper lifting, twisting & reaching techniques are used during job performance.
• Checks intercom & monitor before answering the door.
• Answers the door with proper precautions.
• The incumbent may be exposed to the risk of moderate injury or illness due to:
• Physical attacks by others
• Exposure to infectious diseases
• Exposure to toxic chemicals
• Sharp Objects (i.e., needle sticks)
• Other dangerous situations

Dress in a manner that is professional and presentable with respect to the employment position.

• If you are aware of confidential information as part of your work, you are not permitted to discuss this information with anyone other than those to whom you are responsible to for your position. Divulging any information is grounds for disciplinary action and possible dismissal. The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Education, Qualifications and Certifications:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Ability to provide an original copy of a Protected B Clearance that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Alternative combination of education and experience may be considered.
• Diploma or degree in related discipline (ex. Business Administration, Finance, etc.)
• Alternative combinations of education levels and experience may be considered.
• Emergency First Aid & CPR, Non-Violence Certificate, and Mental Health First Aid Certificate or willingness to complete once hired.
• Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.

Experience and Knowledge Requirements:

• 3-5+ years of experience overseeing business and property management functions in a facility.
• Demonstrated ability to lead a staff team.
• Knowledge of Occupational Health and Safey issues.
• Experience in a unionized environment is an asset.
• Experience in supervision of dietary services is an asset.

Skills and Capabilities:

• Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Strong understanding of professional boundaries when working with a vulnerable population
• Patience and ability to deescalate situations.
• Ability to coach and provide constructive feedback.
• Strong leadership skills.
• Ability to network with other community partners, building strong relationships.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Attention to detail, problem-solving and analytical skills.
• Strong interpersonal, motivational, leadership, and organizational skills.
• Attentive listening skills for the purpose of coaching and conflict resolution.
• Demonstrates effective interpersonal and communication skills.
• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
• Ability to demonstrate understanding of and empathy toward cultural differences. Must be sensitive to and respectful of cultural and lifestyle diversity.
• Flexible self-starter with the ability to multi-task
• Strong organizational and time management skills
• Demonstrated aptitude for problem solving
• Understanding of labour relations, union agreements and other Human Resources functions
• Proficient with computer and Microsoft applications

Compensation:

The target hiring range for this position is $55,244.80 to $69,076.80 with a maximum of $82,888.00.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.caif you have a need for any accommodation and we will be pleased to discuss this with you.