About the role
Company:
Worker Type:
Temporary (Fixed Term)
Position Overview:
Are you passionate about helping people and thrive in a fast-paced environment?
Finning is looking for a Customer Support Centre Representative (CSCR) to be the first point of contact for internal and external customers. Reporting to the Team Lead, you’ll play a vital role in call direction, incident reporting, and emergency response coordination.
If you’re detail-oriented, tech-savvy, and committed to delivering exceptional service, this is your opportunity to make a meaningful impact every day!
Job Description:
- Answer incoming calls, assess caller needs, and accurately redirect using corporate tools and resources.
- Monitor weather alerts and communicate updates to affected personnel.
- Manage employee safety check-ins (SPOT), including scheduling, tracking, and escalation protocols.
- Process service rework calls and generate reports for internal teams.
- Retrieve and store service letters and magazines from SIS for internal access.
- Fulfill literature requests after hours using the Midland ordering portal.
- Update corporate directory entries in FINBRP to ensure accurate contact information.
- Use internal systems (SalesLink, Salesforce, Aware360, Finning.com, Workday) to support customer inquiries.
- Handle executive-level calls with discretion and professionalism.
Qualifications:
- Completion of high school diploma (Grade 12)
- Minimum 1 year of experience in a call center or customer service role
- Ability to work under pressure in a high-volume, 24/7 environment
- Strong verbal and written communication skills
- Proven customer service skills with a solution-oriented mindset
- Excellent attention to detail, time management, and multitasking abilities
- Ability to work independently and collaboratively within a team
- Proficiency in Microsoft Office Suite
- Familiarity with Finning’s policies, procedures, and operational systems
- Comfortable navigating multiple platforms and managing sensitive information
Note:
- This is a hybrid position based out of our Calgary location.
- Temporary, full-time role for 12 months with possibility for extension.
- Night/Overnight and Weekend shift.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
About the role
Company:
Worker Type:
Temporary (Fixed Term)
Position Overview:
Are you passionate about helping people and thrive in a fast-paced environment?
Finning is looking for a Customer Support Centre Representative (CSCR) to be the first point of contact for internal and external customers. Reporting to the Team Lead, you’ll play a vital role in call direction, incident reporting, and emergency response coordination.
If you’re detail-oriented, tech-savvy, and committed to delivering exceptional service, this is your opportunity to make a meaningful impact every day!
Job Description:
- Answer incoming calls, assess caller needs, and accurately redirect using corporate tools and resources.
- Monitor weather alerts and communicate updates to affected personnel.
- Manage employee safety check-ins (SPOT), including scheduling, tracking, and escalation protocols.
- Process service rework calls and generate reports for internal teams.
- Retrieve and store service letters and magazines from SIS for internal access.
- Fulfill literature requests after hours using the Midland ordering portal.
- Update corporate directory entries in FINBRP to ensure accurate contact information.
- Use internal systems (SalesLink, Salesforce, Aware360, Finning.com, Workday) to support customer inquiries.
- Handle executive-level calls with discretion and professionalism.
Qualifications:
- Completion of high school diploma (Grade 12)
- Minimum 1 year of experience in a call center or customer service role
- Ability to work under pressure in a high-volume, 24/7 environment
- Strong verbal and written communication skills
- Proven customer service skills with a solution-oriented mindset
- Excellent attention to detail, time management, and multitasking abilities
- Ability to work independently and collaboratively within a team
- Proficiency in Microsoft Office Suite
- Familiarity with Finning’s policies, procedures, and operational systems
- Comfortable navigating multiple platforms and managing sensitive information
Note:
- This is a hybrid position based out of our Calgary location.
- Temporary, full-time role for 12 months with possibility for extension.
- Night/Overnight and Weekend shift.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
About Finning
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation. Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle. Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.