Sprung Studios is looking for an experienced IT Support Specialist to join our team.

Working on AAA games for console and mobile. We're interested in hearing from a skilled individual who enjoys a dynamic and varied workload, thrives on autonomy and values the opportunity to make a significant impact in our Vancouver studio.

In this role you will be reporting to the IT Lead, overseeing all department computer-based information systems' design, installation, implementation, operation, maintenance, and support.

If you have previous experience handling and maintaining active directories, internal networks, on-site and off-site backups, configuring software at the command line level, and expertise in network security, we want to hear from you.

Who we are

We are specialists in UX/UI Design for video games and a globally recognised partner for the games industry. We have worked on some of the world's biggest games for clients such as EA, Microsoft, Bethesda, SEGA, and many more. We are a growing company of 80+ people across Brighton (UK) and Vancouver (Canada).

Our Values

We make Sprung Studios a great home for people who love making games by setting a high bar for diversity and inclusion, and fostering a fair, collaborative, high-performing culture. To get there, we’re driven by a few simple beliefs.

We believe

That people work better when they have a healthy work/life balance (no overtime or crunch) In mental health being a primary focus for our studio That people work better with a mixture of remote and in-person collaboration That teams win together only when they are both diverse and inclusive. In leveraging our strengths, knowing our weaknesses, and being honest about both is the best way to succeed, whether that’s in the office or in a game. That work can be a place where you make lifelong friends, partner with ambitious teammates, and embrace the joy of making games. That these beliefs will help us surface the best ideas, challenge the status quo, and ultimately make better games.

What you’ll do

System Maintenance and Optimisation

Be responsible for all systems Provide operational administration and configuration support for our server and network solutions Configure and deploy firewall rules, VPN and remote working solutions

Security and Compliance

Maintain and monitor security measures, software updates, patch management, and security privileges Work with IT lead to deploy security training plans to all staff

Collaboration and Support

Work closely with the team to understand their needs and provide technical support.

Provide support to the studios as directed

Manage software licences Work with clients to configure and support IT solutions on a project-by-project basis

Automation and Scripting

As directed, develop and maintain scripts and automation tools to streamline system management tasks.

Disaster Recovery and Backup

Maintain and monitor backup and disaster recovery solutions

Documentation and Reporting

Maintain comprehensive documentation of systems and configurations Maintain the asset tracking system and deploy hardware as needed

Experience and requirements

Experience with EDR/MDR solutions, MDM/RMM solutions, GPOs, Firewalls, Powershell/Bash and cloud platforms ( Google Workspace, M365, Backups) Client facing experience Ability to set up group policies and configuration profiles through MDM, Active Directory, JamF and at the network level Ability to configure and maintain different VPN, LAN, WAN and VLAN solutions Ability to configure internal network and security to adhere to client requirements

Why work at Sprung Studios?

Competitive salary and benefits

Diverse work environment Studio-wide Christmas shutdown A positive working environment with fun and friendly team members A good work-life balance with a hybrid working style Regular team outings Personal time off benefit

No remote work applications

Salary range: $55,000-$70,000

Sprung Studios is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community. We’re committed to reply to each application and look forward to getting in touch with you.