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Betting With Mobile.

About Us:
Betting Hero is the leading in-person customer acquisition company in the legal U.S. online gambling industry. Betting Hero partners with top sports betting and online gambling operators across hundreds of venues spanning the U.S. Betting Hero has helped over 500,000 customers at events nationwide register, deposit, and bet on legal U.S. online sports books and casinos.

Betting Hero has experienced exponential growth and we are seeking the next class of Heroes to join our family!

Job Summary

The Research Analyst is responsible for the implementation and execution of testing and research projects and contracts. This role collaborates closely with the Project Manager and Senior Director of Product & Research to develop, manage, and execute research strategies and ensure high-quality project delivery.

Key Responsibilities

• Coordinate internal teams and external contractors to ensure seamless execution of research and testing projects
• Manage and maintain a comprehensive database of testers
• Handle tester payments and ensure timely compensation
• Participate in client calls and assist with communications as needed
• Consolidate and analyze data results and project metrics for internal and external reporting
• Deliver projects on-time, within scope, and within budget
• Monitor resource availability and ensure proper allocation
• Develop and maintain detailed project plans to track progress and timelines
• Use verification methods to manage changes in project scope, schedule, and costs
• Track and measure project performance using tools, systems, and KPIs
• Report progress and escalate issues to management when necessary
• Build and maintain relationships with third-party vendors and contractors

Qualifications

• Self-motivated with a strong drive to succeed
• Solid understanding of iGaming and Sports Betting products
• Excellent verbal and written communication skills
• Strong sense of social awareness and professional presence
• Results-oriented with a proactive and analytical mindset
• Highly organized and detail-oriented
• Open to coaching and constructive feedback
• Strong team collaboration skills
• Experience in customer service or client-facing roles
• Effective problem-solving abilities
• Able to work efficiently under pressure
• Strong client and account management capabilities
• Willingness to work occasional weekends and evenings

Betting Hero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.