We are currently seeking a Central Monitoring Attendant for our Toronto Pearson Airport location. The Central Monitoring Attendant is responsible for monitoring the communication, parking, and camera systems, assisting customers seeking help during the process of parking or upon entering and exiting the parking lot, and making payments.

Please note: This is a temporary position until February 22, 2025, with the possibility of extension based on business requirements.

Why Join Indigo?

• Employee Referral Bonuses
• Sites easily accessible by public transit
• Parking during your shifts

What Would You Be Doing?

• Greet, welcome, and assist customers with any questions or inquiries
• Monitor the communication, parking, and camera system
• Support customers with their use and navigation of the parking facilities and equipment
• Review and complete camera and system checks at the beginning of every shift
• Process customer transactions using a variety of payment methods in a quick and accurate manner
• Inform and advise customers and clients on our products and services
• Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
• Keep the office tidy and organized throughout shift in order to deliver efficient customer service
• Maintain tracking logs
• Other duties as required

Working Conditions

• Operation may run 7 days a week, 24 hours a day
• Office environment, working independently
• Must be able to sit and/or stand for long periods of time

What Are We Looking For?

• Minimum 2–3 years of customer service experience is required
• Strong communication and written skills with an open attitude to take direction and feedback
• Proven customer service-oriented attitude
• Excellent problem-solving skills
• Ability to work efficiently under pressure in a fast-paced environment
• A strong team player who can work independently with minimal supervision
• Bilingualism (English and French) is a strong asset
• Results-oriented individual with a concern for accuracy and customer relations
• Exceptional time management and organizational capabilities
• Ability to work comfortably using Word, Excel, and technology/computers in general

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, and accommodations are available upon request in relation to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.