Chief Controller
About the role
Recruitment Details Chief Controller Department: Winnipeg Transit
Designated Work Location: 421 Osborne Street; On site
Position Type: Permanent, Full-time; 35 hours per week
Hours of Work: Various; Shift work
Salary: $78,340.67 to $105,227.49 Annually, W.A.P.S.O. Grade 4
Employee Group: W.A.P.S.O.; Under review
Posting No.: 126217
Closing Date: September 1, 2025
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile Under the direction of the Manager of Operations, the Senior Controller is responsible for the overall performance management, counseling and guidance of control centre staff. Manages control centre operations and provides coordination, supervision and guidance to Control Centre, on street Supervisory support staff, and Supervisors in Training. The Control Centre operates 24 hours/7 days a week.
Duties As the Chief Controller, your duties will include:
- Manages Control Centre Operations
- Regulates Transit Service
- Operates the InfoDev, IntraCom, and Live LTE systems to maintain communication with all buses, supervisory and support vehicles.
- Monitors external and environmental conditions which affect the speed and reliability of transit service or the security of transit facilities.
- Respond to requests for assistance/direction from a variety of staff.
- Performs instructional and training functions for Supervisory staff, Operators, and union representatives with procedural issues and concerns.
Your Education And Qualifications Include
- Completion of a certificate program or degree in Labour Relations, Business Administration, Public Sector Management, Human Resource Management or other appropriate field.
- Four years of progressive supervisory/leadership experience in urban transit related operations, with the ability to function as a team leader in the continuous improvement process.
- Experience managing operations in emergent and stressful situations, with the ability to use critical thinking skills to assess situations and strategically and collaboratively make sound decisions and ensure all operational requirements and/or deadlines are continually met.
- Ability to work independently, maintaining composure and functioning under stressful conditions, with minimal supervision.
- Organizational time management skills with the ability to meet deadlines in a fast-paced environment.
- Interpersonal skills, including cultural awareness and sensitivity, with the ability to establish and maintain a positive, respectful, safe and healthy work environment that fosters good working relationships with employees at all levels of the organization, as well as outside agencies and the public.
- Ability to deal effectively with union officials; knowledge of all bargaining units’ collective agreements is preferred.
- Ability to review/create policy and procedures.
- Ability to train new staff and develop new training material.
- Verbal and written communication skills with the ability to express ideas clearly and concisely, through a variety of business correspondence and comprehensive reports.
- In depth knowledge of transit vehicles, equipment, route structure, computer systems, traffic operations, fare structure, etc.
- Thorough knowledge of the Winnipeg street system/traffic regulations/restrictions or have the ability to obtain within three months.
- In depth knowledge of InfoDev Communication system, IntraCom system, MMIS, IntraOp, ODD, and Apollo LTE live feed system or have the ability to obtain within three months.
- Proficiency in Microsoft Office, including, Word, Excel and Power Point.
- Possess or have the ability to obtain and maintain Special Constable in and for the City of Winnipeg within 3 months.
- Possess or have the ability to obtain and maintain a valid Manitoba Class 2 Driver License with air brake endorsement within 3 months.
- Possess or have the ability to obtain and maintain Emergency First Aid Two Person Rescuer, CPR and NARCAN, certification within 3 months.
- Possess or have the ability to obtain and maintain a Provincial permit to possess body armour.
- IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
Conditions Of Employment
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Police Information Check with vulnerable sector search.
How To Apply APPLY ONLINE , including all documentation listed below:
- Current resume (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Notes Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .
Position Reports To: Manager of Operations Only candidates selected for interviews will be contacted.
About CITY OF WINNIPEG
Winnipeg is the capital and largest city of the province of Manitoba, Canada. It is located near the longitudinal centre of North America, at the confluence of the Red and Assiniboine Rivers.
Chief Controller
About the role
Recruitment Details Chief Controller Department: Winnipeg Transit
Designated Work Location: 421 Osborne Street; On site
Position Type: Permanent, Full-time; 35 hours per week
Hours of Work: Various; Shift work
Salary: $78,340.67 to $105,227.49 Annually, W.A.P.S.O. Grade 4
Employee Group: W.A.P.S.O.; Under review
Posting No.: 126217
Closing Date: September 1, 2025
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applicants from equity groups that have been and continue to be underrepresented at the City are encouraged to apply. Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples, and Newcomers are encouraged to self-declare in the online application.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile Under the direction of the Manager of Operations, the Senior Controller is responsible for the overall performance management, counseling and guidance of control centre staff. Manages control centre operations and provides coordination, supervision and guidance to Control Centre, on street Supervisory support staff, and Supervisors in Training. The Control Centre operates 24 hours/7 days a week.
Duties As the Chief Controller, your duties will include:
- Manages Control Centre Operations
- Regulates Transit Service
- Operates the InfoDev, IntraCom, and Live LTE systems to maintain communication with all buses, supervisory and support vehicles.
- Monitors external and environmental conditions which affect the speed and reliability of transit service or the security of transit facilities.
- Respond to requests for assistance/direction from a variety of staff.
- Performs instructional and training functions for Supervisory staff, Operators, and union representatives with procedural issues and concerns.
Your Education And Qualifications Include
- Completion of a certificate program or degree in Labour Relations, Business Administration, Public Sector Management, Human Resource Management or other appropriate field.
- Four years of progressive supervisory/leadership experience in urban transit related operations, with the ability to function as a team leader in the continuous improvement process.
- Experience managing operations in emergent and stressful situations, with the ability to use critical thinking skills to assess situations and strategically and collaboratively make sound decisions and ensure all operational requirements and/or deadlines are continually met.
- Ability to work independently, maintaining composure and functioning under stressful conditions, with minimal supervision.
- Organizational time management skills with the ability to meet deadlines in a fast-paced environment.
- Interpersonal skills, including cultural awareness and sensitivity, with the ability to establish and maintain a positive, respectful, safe and healthy work environment that fosters good working relationships with employees at all levels of the organization, as well as outside agencies and the public.
- Ability to deal effectively with union officials; knowledge of all bargaining units’ collective agreements is preferred.
- Ability to review/create policy and procedures.
- Ability to train new staff and develop new training material.
- Verbal and written communication skills with the ability to express ideas clearly and concisely, through a variety of business correspondence and comprehensive reports.
- In depth knowledge of transit vehicles, equipment, route structure, computer systems, traffic operations, fare structure, etc.
- Thorough knowledge of the Winnipeg street system/traffic regulations/restrictions or have the ability to obtain within three months.
- In depth knowledge of InfoDev Communication system, IntraCom system, MMIS, IntraOp, ODD, and Apollo LTE live feed system or have the ability to obtain within three months.
- Proficiency in Microsoft Office, including, Word, Excel and Power Point.
- Possess or have the ability to obtain and maintain Special Constable in and for the City of Winnipeg within 3 months.
- Possess or have the ability to obtain and maintain a valid Manitoba Class 2 Driver License with air brake endorsement within 3 months.
- Possess or have the ability to obtain and maintain Emergency First Aid Two Person Rescuer, CPR and NARCAN, certification within 3 months.
- Possess or have the ability to obtain and maintain a Provincial permit to possess body armour.
- IMPORTANT : Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
Conditions Of Employment
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- Police Information Check with vulnerable sector search.
How To Apply APPLY ONLINE , including all documentation listed below:
- Current resume (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Notes Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .
Position Reports To: Manager of Operations Only candidates selected for interviews will be contacted.
About CITY OF WINNIPEG
Winnipeg is the capital and largest city of the province of Manitoba, Canada. It is located near the longitudinal centre of North America, at the confluence of the Red and Assiniboine Rivers.