Transportation Supervisor
Top Benefits
About the role
Reporting to the Transportation Manager, the Transportation Supervisor is responsible for leading a team of Delivery Service Representatives through Servant Leadership. This position is a customer facing role and will be responsible for managing the day-to-day Transportation operations, ensuring that the company’s goals on Safety, Quality, Service, Cost and Morale are consistently achieved.
What We Offer:
- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Family culture
- Advancement opportunities
- Profit Sharing
- 128 year, family owned and operated company history
Key Responsibilities:
- Supervises a team of Delivery Service Representatives towards providing customers with a high quality of service through the consistent application of best practices and standard procedures.
- Collaborates with the Sales department to ensure customer concerns are addressed.
- Evaluates individual and team performance using scorecard results and conducts root cause analysis on operational issues.
- Promotes a culture of recognition for excellent performance.
- Builds strong relationships with team members, peers and customers. Responds to team member questions and concerns in a timely manner. Seeks to understand the needs of team members and customers.
- Conducts regular mentoring and coaching with team members.
- Performs administrative tasks, to include approving time cards, reviewing incentives and documenting driver performance.
- Monitors delivery operations and driver performance during the shift using the company’s systems and telematics software.
- Ensures all policies and procedures are consistently followed through training, performing audits and follow-up coaching.
- Conducts weekly and quarterly planning of transportation resources (labour, delivery tools and equipment) aligned with business requirements and efficiency goals.
- Works with Human Resources in recruiting and retaining Delivery Service Representatives.
- Identifies and develops opportunities to continuously improve operational metrics.
- Actively participates in special projects within the department.
- Maintains knowledge of current trends and developments in the Transportation industry.
- Other duties as assigned.
Education, Skills & Competencies:
- Class 1 Driver’s License
- 5 years previous Transportation or Warehouse experience with 2 years previous supervisory experience or an equivalent combination of education, training, and experience.
- Flexible schedule and ability to work on Statutory Holidays is required.
- Ability to build relationships and interact effectively with all levels and departments within Gordon Food Service.
- Demonstrates Servant Leadership and Gordon Food Service Cornerstone Values.
- Promotes a diverse and inclusive workplace.
- Must have an understanding of DOT rules and regulations
About Gordon Food Service - Canada
Gordon Food Service offers a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
We’ve grown to become the largest family-operated distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order and every decision we make is inspired by the people on the other side of the plate.
We partner with foodservice operations to provide the quality products and solutions our customers need to continue to drive their success. From remaining compliant with industry regulations to helping them plan their menu, we give them our best—so they can serve just that to their own customers.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, gender, race, religion, national origin, disability, or veteran status.
Transportation Supervisor
Top Benefits
About the role
Reporting to the Transportation Manager, the Transportation Supervisor is responsible for leading a team of Delivery Service Representatives through Servant Leadership. This position is a customer facing role and will be responsible for managing the day-to-day Transportation operations, ensuring that the company’s goals on Safety, Quality, Service, Cost and Morale are consistently achieved.
What We Offer:
- Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
- FULL flex benefits program
- Company matching RRSP
- Family culture
- Advancement opportunities
- Profit Sharing
- 128 year, family owned and operated company history
Key Responsibilities:
- Supervises a team of Delivery Service Representatives towards providing customers with a high quality of service through the consistent application of best practices and standard procedures.
- Collaborates with the Sales department to ensure customer concerns are addressed.
- Evaluates individual and team performance using scorecard results and conducts root cause analysis on operational issues.
- Promotes a culture of recognition for excellent performance.
- Builds strong relationships with team members, peers and customers. Responds to team member questions and concerns in a timely manner. Seeks to understand the needs of team members and customers.
- Conducts regular mentoring and coaching with team members.
- Performs administrative tasks, to include approving time cards, reviewing incentives and documenting driver performance.
- Monitors delivery operations and driver performance during the shift using the company’s systems and telematics software.
- Ensures all policies and procedures are consistently followed through training, performing audits and follow-up coaching.
- Conducts weekly and quarterly planning of transportation resources (labour, delivery tools and equipment) aligned with business requirements and efficiency goals.
- Works with Human Resources in recruiting and retaining Delivery Service Representatives.
- Identifies and develops opportunities to continuously improve operational metrics.
- Actively participates in special projects within the department.
- Maintains knowledge of current trends and developments in the Transportation industry.
- Other duties as assigned.
Education, Skills & Competencies:
- Class 1 Driver’s License
- 5 years previous Transportation or Warehouse experience with 2 years previous supervisory experience or an equivalent combination of education, training, and experience.
- Flexible schedule and ability to work on Statutory Holidays is required.
- Ability to build relationships and interact effectively with all levels and departments within Gordon Food Service.
- Demonstrates Servant Leadership and Gordon Food Service Cornerstone Values.
- Promotes a diverse and inclusive workplace.
- Must have an understanding of DOT rules and regulations
About Gordon Food Service - Canada
Gordon Food Service offers a broad range of employment opportunities throughout our corporate offices, distribution centers, and retail stores. We have a strong commitment to our employees and foster an environment that promotes internal growth, training, and career development opportunities.
We’ve grown to become the largest family-operated distributor in North America by upholding the same business approach since 1897—being passionately committed to the people we serve. We believe in the power of good food—to bring people together and make moments special. Every product, every order and every decision we make is inspired by the people on the other side of the plate.
We partner with foodservice operations to provide the quality products and solutions our customers need to continue to drive their success. From remaining compliant with industry regulations to helping them plan their menu, we give them our best—so they can serve just that to their own customers.
Gordon Food Service is an Equal Opportunity Employer and does not discriminate against any person on the basis of age, gender, race, religion, national origin, disability, or veteran status.