Who We Are

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 160,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

About the Role

The Insurance Product Manager is responsible for overseeing the organization’s insurance product portfolio to ensure offerings remain competitive, compliant, and aligned with customer needs. Reporting to senior leadership, this role leads the strategic development, implementation, and continuous improvement of insurance products while managing relationships with key insurance partners. The Insurance Product Manager also provides direction to the Insurance Process Specialist to ensure operational efficiency, seamless execution, and adherence to regulatory standards. This position plays a critical role in optimizing product performance, driving growth, and supporting the organization’s long-term strategic objectives within the insurance line of business.

Key Responsibilities

Product Management & Operations

• Oversee the full insurance product portfolio, ensuring offerings are competitive, member-focused, and compliant.
• Lead Travel Insurance operations (Orion, Echelon), including training coordination, process improvements, disclosures, quality assurance, and incentive tracking.
• Manage Home & Auto Insurance operations, including branch-agent communications, complaint escalation, and lead generation workflows.
• Drive sales and awareness for Pet Insurance and Advisory products in partnership with Marketing and front-line teams.
• Prepare, analyze, and present monthly sales reports to support data-driven decision-making.
• Manage budgeting, monthly reporting requirements, and claim escalations.
• Provide guidance to the Insurance Process Specialist to ensure operational efficiency and seamless execution.

Partnerships & Stakeholder Engagement

• Serve as the primary point of contact for insurance underwriters and partners across all product lines (Travel, Home & Auto, Pet, Advisory, etc.).
• Maintain strong working relationships with external partners, including Orion, CAA Insurance, Pet Plus Us, Securian, and CCG Advisory.
• Collaborate closely with Marketing to develop campaigns and tactics that enhance product visibility and demand.
• Coordinate broker presentations, disclosures, automatic renewal processes, and ambassador incentive programs.
• Support organizational events and participate in occasional travel for national partner meetings.

Compliance & Governance

• Ensure compliance with relevant regulatory requirements, including TICO and Accident & Sickness certification standards for Travel Insurance Representatives.
• Maintain and manage access to reports, secure portals, and network drives.
• Oversee quarterly and annual incentive structures to support sales performance and compliance.
• Support training initiatives, including onboarding, refreshers, and product updates for front-line teams.

Qualifications and Skills

• Strong understanding of travel, home & auto, pet, and advisory insurance products.
• Excellent communication, organizational, and analytical skills.
• Proven ability to lead, coach, and collaborate with cross-functional teams.
• Proficiency with Power BI, network drives, and insurance management systems.
• Strong relationship-building skills with both internal and external stakeholders.
• Knowledge of regulatory requirements and compliance standards (TICO, Accident & Sickness).
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Advanced budgeting, reporting, and data analysis capabilities.
• Experience designing and managing incentive programs.
• Familiarity with claims processes and escalation management.

Education and Experience

• Bachelor’s degree in Business, Finance, Insurance, or a related field.
• Minimum of three years of experience in insurance product management or a similar role.
• Experience working with marketing teams and external partners to support product development and growth.

Working Conditions

• Office-based role with frequent collaboration across departments, located in Thorold, ON.
• Regular computer-based work, including report development and content updates.

What’s In It For You

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Defined Contribution Registered Pension Plan
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program
• Paid personal and vacation hours

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

1. Pre-screening call

2. In-person interview

3. Background and references

4. Offer

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at hr@caaniagara.ca

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.