About the role
Community Natural Foods Cafe Clerks must possess strong time management skills and positive personalities. The Café Clerk will help to merchandise café products to ensure high visual appeal and stand out quality. Additionally, the Café Clerk will interact with all customers to ensure that customers are able to have the best possible shopping and dining experience while in store including having their questions heard and answered.
Work Performed
Product Handling
- Ensure that best practices are used when handling product to ensure customer safety and satisfaction
- Adhere to safety protocol with use of knives and equipment
- Takes timely action to ensure that products are merchandised to the service area whenever available
- Uses daily procedures to ensure that work is completed efficiently
- Ensure product is rotated, following FIFO (First In First Out) and both product and tags are properly displayed
- Clean coolers, shelves, equipment and merchandising materials and maintain tidy work areas in serving and dining areas ensuring all waste is properly disposed of
Customer Service
- Greet and engage with customers in accordance with their interest, being attentive to their needs and utilizing CRE
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Answer customer questions, and when answer is unknown work with customer to find a solution/answer
- Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support promotion of in-store events
Supervision Received
Reports to the Fresh Manager with a low degree of independence; daily supervision provided by Café Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude
Qualifications
- High School diploma preferred
- 1-2 years of retail experience
- Knowledge of the Natural Foods Industry and its products
- High care for product integrity and proper product handling
- Strong organizational skills and Self-motivated
- High initiative and willingness to communicate concerns directly
- Computer knowledge and technical aptitude
- Customer service skills, Friendly, positive attitude and high energy
- Attentive and detail oriented
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Proven time management skills, High personal ethics and integrity
- Dependability and Ability to work well under pressure
- Product knowledge and sales skills
Essential Job Skills
- Stand and walk for extended periods of time
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist reach above and below shoulders and squat
- Bend and lift loads, up to 60 pounds
- Push and pull carts weighing up to 300 pounds
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
- Requirement to clearly see small detail on screen, paper and labels
About Calgary Co-operative Association Limited
Owned by our members, Calgary Co-op is one of the largest retail co-operatives in North America. Our locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore include: food centres, pharmacies, gas stations, car washes, commercial cardlocks, home health care centres, wine, spirits and beer locations, and cannabis. We also own and operate Community Natural Foods. With over 440,000 members, 3,850 employees, assets of $627 million and annual sales of $1.2 billion, Calgary Co-op was recognized as one of Alberta's Top 75 Employers of 2019, and is committed to delivering an exceptional customer experience through inspired team members. For more information please visit www.calgarycoop.com/careers
HEART AT WORK HARD AT WORK
About the role
Community Natural Foods Cafe Clerks must possess strong time management skills and positive personalities. The Café Clerk will help to merchandise café products to ensure high visual appeal and stand out quality. Additionally, the Café Clerk will interact with all customers to ensure that customers are able to have the best possible shopping and dining experience while in store including having their questions heard and answered.
Work Performed
Product Handling
- Ensure that best practices are used when handling product to ensure customer safety and satisfaction
- Adhere to safety protocol with use of knives and equipment
- Takes timely action to ensure that products are merchandised to the service area whenever available
- Uses daily procedures to ensure that work is completed efficiently
- Ensure product is rotated, following FIFO (First In First Out) and both product and tags are properly displayed
- Clean coolers, shelves, equipment and merchandising materials and maintain tidy work areas in serving and dining areas ensuring all waste is properly disposed of
Customer Service
- Greet and engage with customers in accordance with their interest, being attentive to their needs and utilizing CRE
- Communicate with customers with high level of professionalism and with a positive and friendly nature
- Answer customer questions, and when answer is unknown work with customer to find a solution/answer
- Manage and resolve customer complaints effectively and understand when a situation requires a manager's intervention.
- Communicate sales and promotions, make sales referrals, cross-sell and introduce new products and support promotion of in-store events
Supervision Received
Reports to the Fresh Manager with a low degree of independence; daily supervision provided by Café Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude
Qualifications
- High School diploma preferred
- 1-2 years of retail experience
- Knowledge of the Natural Foods Industry and its products
- High care for product integrity and proper product handling
- Strong organizational skills and Self-motivated
- High initiative and willingness to communicate concerns directly
- Computer knowledge and technical aptitude
- Customer service skills, Friendly, positive attitude and high energy
- Attentive and detail oriented
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Proven time management skills, High personal ethics and integrity
- Dependability and Ability to work well under pressure
- Product knowledge and sales skills
Essential Job Skills
- Stand and walk for extended periods of time
- Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist reach above and below shoulders and squat
- Bend and lift loads, up to 60 pounds
- Push and pull carts weighing up to 300 pounds
- Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
- Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)
- Requirement to clearly see small detail on screen, paper and labels
About Calgary Co-operative Association Limited
Owned by our members, Calgary Co-op is one of the largest retail co-operatives in North America. Our locations in Calgary, Airdrie, Cochrane, High River, Okotoks and Strathmore include: food centres, pharmacies, gas stations, car washes, commercial cardlocks, home health care centres, wine, spirits and beer locations, and cannabis. We also own and operate Community Natural Foods. With over 440,000 members, 3,850 employees, assets of $627 million and annual sales of $1.2 billion, Calgary Co-op was recognized as one of Alberta's Top 75 Employers of 2019, and is committed to delivering an exceptional customer experience through inspired team members. For more information please visit www.calgarycoop.com/careers
HEART AT WORK HARD AT WORK