##Job Description

**Section:**Patron Experience
**Division:**Greater Sudbury Public Library
**Department:**Office of the Chief Administrative Officer
**Initial Reporting Location:**Lively Public Library and Citizen Service Centre

**Job Status:**Permanent Position

**Union Affiliation:**CUPE 4705 Inside Unit
**Hours of Work:**70 hours bi-weekly
**Shift Work Required:**Some Evenings and Weekends may be required
**Range of Pay:**Group 12 - $35.12 to $44.31 per hour (Range in effect April 1, 2026)

The start date will follow the selection process.

This position is eligible to work remotely on a part-time basis (Note: Must be able to report to a City of Greater Sudbury work location on short notice).

**Characteristic Duties:**Under the general supervision of the Manager of Patron Experience.

1. Ensure the efficient operation of the Citizen Service Centres and library branches; lead, guide and train staff; review and recommend operational procedures to the Manager of Patron Experience.
2. Develop and maintain a strong public service team.
3. Collaborate with City of Greater Sudbury partners on municipal service delivery.
4. Perform branch collection development. Participate in collection evaluation, building and maintenance.
5. Perform public relations duties including tours, organizing displays and participating in community outreach events. Keep abreast of new developments in the library field.
6. Assist in the recruitment process; support and coach staff; assist with performance reviews.
7. Participate in organizational projects to enhance the library’s strategic and operational goals.
8. Act as Commissioner of Oaths as required.
9. Act as a liaison with the community to develop partnerships and plan services that are responsive to community need.
10. Perform duties of Citizen Service Representative (including library services).
11. Resolve complaints from the general public in accordance with library policy.
12. Prepare and input payroll exception reports.
13. Prepare draft monthly staffing schedule for the Manager’s approval.
14. Arrange for emergency relief staff as required.
15. Ensure security of premises and act as key contact in case of emergency.
16. Ensure all equipment, building mechanical and electrical systems are functioning properly and contact appropriate company for repairs.
17. Requisition and maintain an adequate level of office supplies.
18. Prepare monthly and annual statistics.
19. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
20. Perform other related duties as required.

Qualifications

• Successful completion of a Community College Diploma Course in Library and Information Technology or Business Administration.
• Over two and one-half (2½) years up to and including five (5) years related experience.
• Knowledge of best practices within areas of responsibility.
• Knowledge of library services and operations.
• Knowledge of municipal services and departments.
• Knowledge of various computer applications including Windows based systems, word processing and spreadsheet software.
• Knowledge of library automated systems, recreation management software and customer relationship management software an asset.
• Excellent interpersonal skills.
• Ability to direct and motivate staff.
• Demonstrated commitment to excellent customer service and organizational goals.
• Demonstrated organizations skills and attention to detailed work.
• Demonstrated problem solving skills.
• Demonstrated interest in technological resources.
• Interest in effectively building partnerships in the community.
• Ability to make public presentations.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

Competencies: (click to view) Competency Library - Level 2 Proficiency (Individual Contributor)

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $32.74 to $40.69 per hour (Range in effect April 1, 2026). The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

##How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resumebefore 11:59 p.m. on Wednesday, April 1, 2026. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
  • .doc
  • .docx
  • .txt
  • .pdf
  • .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us: For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca