About the role
This position is open due to a retirement.
Position: Revenue Clerk
Salary: $35.13 to $41.10/hr Union: CUPE, Local 702.4 Reports to: Supervisor, Revenue Purpose of Position: Reporting to the Supervisor, Revenue; the Revenue Clerk is responsible for maintaining billing and collection functions for the recovery of costs in the Municipality of Lakeshore.
Qualifications and Experience
Grade 12 plus 2 year college diploma in accounting or related field. 3 years of experience in a computerized accounting environment including customer service experience or an equivalent combination of education and experience.
Experience dealing with unhappy customers
Police clearance Knowledge and Skills: Ability to exercise discretion and good judgment in dealing with customers. Numerical accuracy to process payments. Understanding of financial controls and procedures. Knowledge of applicable legislation, including municipal by-laws and internal policies and procedures, relating to the processing of revenue from all billings. Organization skills and time-management to prioritize payment processing in a deadline driven environment. Experience with maintaining and manipulation of computerized spreadsheets in an office environment. Proficient knowledge of Microsoft Office including, but not limited to, Word and Excel. Strong oral and written communication skills combined with customer service skills to properly communicate with the public and other municipal employees. Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements.
Major Responsibilities
Maintain computerized databases/spreadsheets and interface with software to facilitate billing and payment and update into financial systems. Maintain filing systems in electronic and paper forms. Maintain confidentiality regarding customer accounts. Research, interpret and solve internal and external inquiries via phone, in person, email and written correspondence. Perform general office procedures for all billing accounts in Revenue. Perform functions associated with the processing of billing for all revenue accounts. Perform functions associated with the processing of collections and payments of all revenue accounts. Perform functions associated with delinquent revenue accounts. Perform general office functions in a team environment in accordance with deadlines. Perform functions and maintain information in various software databases to assist with billing and collection account information. Assist with reconciliations of revenue accounts. Perform any other duties as requested or assigned.
Decision Making, Mental Effort and Judgement
Work is performed under the general direction of the Supervisor, Revenue with access to the municipal policies, procedures, bylaws and regulations as well as other department heads for advice and guidance in the performance of duties.
Physical Activity & Dexterity
Manual dexterity to operate a computer Contacts: Interpersonal skill to liaise with management and the public in a friendly and cooperative manner.
Internal
With the Supervisor, Revenue, to ensure timetable of work responsibilities meets with the requirements of other departments and to co-ordinate information needs in general With office administration to requisition supplies and services With other staff to obtain and provide information as necessary External To handle any questions from the public regarding status of account To handle requests for payment from the public To handle general enquiries from the public Working Conditions: Environment Works within an office environment. Some travel may be required.
Control over Work Schedule
Office hours being 8:30 a.m. to 4:30 p.m. (35 hours per week) Work is subject to deadlines and may be required to work overtime to handle workload.
Overtime as specified in the Collective Agreement with CUPE Local 702.4
Updated: April 2022 Core Competencies Accuracy & Attention to detail
Teamwork
Communication
Customer Service
Organization
Prioritization
Not the right fit? Search for Revenue Clerk jobs in Lakeshore, Ontario, Canada
About Workforce Development
This initiative is partnering with schools, colleges, apprenticeship programs, and employers to train & place workers in construction, transportation, and power & energy careers.
The North State Building Industry Foundation (NSBIF) is a 501(c)(3) non-profit organization operating exclusively for charitable and educational purposes especially focused on:
Developing various community projects, utilizing the skills and resources of the building industry,
Raising funds to support various research, educational and community projects including but not limited to student scholarships, projects to benefit children, people in the military, homeless, and others in need, and
Providing Workforce Development (WFD) services designed to improve the skills of the existing workforce and provide entry-level opportunities for people entering the construction industry including, but not limited to, -Providing information, education, training, and support services to: -Students seeking to enter the construction industry, -Educators and training programs in construction related occupations, -Upgrade and improve the skills of the existing workforce in the building industry, and -Providing employment matching services to employers and applicants in the building industry.
Similar Jobs
About the role
This position is open due to a retirement.
Position: Revenue Clerk
Salary: $35.13 to $41.10/hr Union: CUPE, Local 702.4 Reports to: Supervisor, Revenue Purpose of Position: Reporting to the Supervisor, Revenue; the Revenue Clerk is responsible for maintaining billing and collection functions for the recovery of costs in the Municipality of Lakeshore.
Qualifications and Experience
Grade 12 plus 2 year college diploma in accounting or related field. 3 years of experience in a computerized accounting environment including customer service experience or an equivalent combination of education and experience.
Experience dealing with unhappy customers
Police clearance Knowledge and Skills: Ability to exercise discretion and good judgment in dealing with customers. Numerical accuracy to process payments. Understanding of financial controls and procedures. Knowledge of applicable legislation, including municipal by-laws and internal policies and procedures, relating to the processing of revenue from all billings. Organization skills and time-management to prioritize payment processing in a deadline driven environment. Experience with maintaining and manipulation of computerized spreadsheets in an office environment. Proficient knowledge of Microsoft Office including, but not limited to, Word and Excel. Strong oral and written communication skills combined with customer service skills to properly communicate with the public and other municipal employees. Must demonstrate initiative, positive workplace behaviors and the ability to ask questions, identify issues & concerns, research and find resolutions Previous payment processing experience in an environment where high-volume transactions occur with a proficient knowledge of all types of transactional operations, security and safeguarding requirements.
Major Responsibilities
Maintain computerized databases/spreadsheets and interface with software to facilitate billing and payment and update into financial systems. Maintain filing systems in electronic and paper forms. Maintain confidentiality regarding customer accounts. Research, interpret and solve internal and external inquiries via phone, in person, email and written correspondence. Perform general office procedures for all billing accounts in Revenue. Perform functions associated with the processing of billing for all revenue accounts. Perform functions associated with the processing of collections and payments of all revenue accounts. Perform functions associated with delinquent revenue accounts. Perform general office functions in a team environment in accordance with deadlines. Perform functions and maintain information in various software databases to assist with billing and collection account information. Assist with reconciliations of revenue accounts. Perform any other duties as requested or assigned.
Decision Making, Mental Effort and Judgement
Work is performed under the general direction of the Supervisor, Revenue with access to the municipal policies, procedures, bylaws and regulations as well as other department heads for advice and guidance in the performance of duties.
Physical Activity & Dexterity
Manual dexterity to operate a computer Contacts: Interpersonal skill to liaise with management and the public in a friendly and cooperative manner.
Internal
With the Supervisor, Revenue, to ensure timetable of work responsibilities meets with the requirements of other departments and to co-ordinate information needs in general With office administration to requisition supplies and services With other staff to obtain and provide information as necessary External To handle any questions from the public regarding status of account To handle requests for payment from the public To handle general enquiries from the public Working Conditions: Environment Works within an office environment. Some travel may be required.
Control over Work Schedule
Office hours being 8:30 a.m. to 4:30 p.m. (35 hours per week) Work is subject to deadlines and may be required to work overtime to handle workload.
Overtime as specified in the Collective Agreement with CUPE Local 702.4
Updated: April 2022 Core Competencies Accuracy & Attention to detail
Teamwork
Communication
Customer Service
Organization
Prioritization
Not the right fit? Search for Revenue Clerk jobs in Lakeshore, Ontario, Canada
About Workforce Development
This initiative is partnering with schools, colleges, apprenticeship programs, and employers to train & place workers in construction, transportation, and power & energy careers.
The North State Building Industry Foundation (NSBIF) is a 501(c)(3) non-profit organization operating exclusively for charitable and educational purposes especially focused on:
Developing various community projects, utilizing the skills and resources of the building industry,
Raising funds to support various research, educational and community projects including but not limited to student scholarships, projects to benefit children, people in the military, homeless, and others in need, and
Providing Workforce Development (WFD) services designed to improve the skills of the existing workforce and provide entry-level opportunities for people entering the construction industry including, but not limited to, -Providing information, education, training, and support services to: -Students seeking to enter the construction industry, -Educators and training programs in construction related occupations, -Upgrade and improve the skills of the existing workforce in the building industry, and -Providing employment matching services to employers and applicants in the building industry.