Customer Care Supervisor
About the role
Team Leadership & Supervision
Supervise and mentor the Customer Care team, ensuring high performance and professional development.
Monitor and evaluate team productivity, providing feedback and support as needed.
Manage escalated customer concerns and ensure timely resolutions.
Foster a positive team environment focused on collaboration, accountability, and customer satisfaction.
Customer Service Operations
Maintain accurate records of customer interactions and resolutions.
Develop a deep understanding of our heating and lighting products, their features, and common issues to provide technical support and guidance to customers.
Monitor team performance and call handling quality, ensuring professionalism, accuracy, and timely resolution of customer inquiries
Enter customer orders accurately and promptly into the system
Answer inbound customer phone calls and respond to inquiries related to orders, products, pricing, deliveries, and backorders
Assist team with complex orders
Process Improvement & Reporting
Identify operational inefficiencies and recommend improvements to enhance service delivery.
Develop and maintain customer service policies and procedures to align with business goals.
Generate reports on back orders, open orders, and order fulfillment status, identifying trends, delays, and key issues for management review
Work closely with other departments to improve cross-functional communication and customer experience.
Sales & Customer Engagement Support
Support the Sales team by providing insights into customer needs, concerns, and feedback.
Assist with product knowledge training and ensure accurate information is communicated to customers.
Build and maintain strong relationships with key customers to enhance loyalty and retention.
About This Opportunity This posting is for an existing vacancy within our organization.
Compensation The compensation for this role is listed in the job posting and reflects the expected pay range for this position.
Use of Artificial Intelligence in Hiring Artificial intelligence tools may be used to assist in screening, matching, or assessing applicants for this position. All final hiring decisions are made by our recruitment team.
Our Commitment to Equity, Diversity & Inclusion Eurofase is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds.
Accessibility & Accommodations Eurofase welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.
Customer Care Supervisor
About the role
Team Leadership & Supervision
Supervise and mentor the Customer Care team, ensuring high performance and professional development.
Monitor and evaluate team productivity, providing feedback and support as needed.
Manage escalated customer concerns and ensure timely resolutions.
Foster a positive team environment focused on collaboration, accountability, and customer satisfaction.
Customer Service Operations
Maintain accurate records of customer interactions and resolutions.
Develop a deep understanding of our heating and lighting products, their features, and common issues to provide technical support and guidance to customers.
Monitor team performance and call handling quality, ensuring professionalism, accuracy, and timely resolution of customer inquiries
Enter customer orders accurately and promptly into the system
Answer inbound customer phone calls and respond to inquiries related to orders, products, pricing, deliveries, and backorders
Assist team with complex orders
Process Improvement & Reporting
Identify operational inefficiencies and recommend improvements to enhance service delivery.
Develop and maintain customer service policies and procedures to align with business goals.
Generate reports on back orders, open orders, and order fulfillment status, identifying trends, delays, and key issues for management review
Work closely with other departments to improve cross-functional communication and customer experience.
Sales & Customer Engagement Support
Support the Sales team by providing insights into customer needs, concerns, and feedback.
Assist with product knowledge training and ensure accurate information is communicated to customers.
Build and maintain strong relationships with key customers to enhance loyalty and retention.
About This Opportunity This posting is for an existing vacancy within our organization.
Compensation The compensation for this role is listed in the job posting and reflects the expected pay range for this position.
Use of Artificial Intelligence in Hiring Artificial intelligence tools may be used to assist in screening, matching, or assessing applicants for this position. All final hiring decisions are made by our recruitment team.
Our Commitment to Equity, Diversity & Inclusion Eurofase is an equal opportunity employer and values diversity in its workforce. We encourage applications from candidates of all backgrounds.
Accessibility & Accommodations Eurofase welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.