Scope of Position

At Alterna, we are reimagining everyday banking to empower the financial futures of our members. The Product Designer (UI/UX) will play a pivotal role in crafting intuitive, delightful, and impactful digital experiences within the Digital Channels Applications team and Alterna Broadly. This role focuses on solving real member problems through human-centered design, collaborating closely with cross-functional teams to create user interfaces and experiences that balance user needs, business goals, and technical feasibility. You will own the end-to-end design process for our digital platforms, driving innovation and ensuring seamless, engaging interactions. As a key member of the Digital Channels team.

Major Responsibilities

UI/UX Design

• Design beautiful, intuitive, and accessible user interfaces for web and mobile applications, adhering to iOS, Android, and responsive web design guidelines.
• Create wireframes, user flows, interaction prototypes, customer journey maps, and high-fidelity designs to articulate design concepts and solutions.
• Develop pixel-perfect design documentation, including annotations, for seamless handoff to developers.
• Incorporate motion design and micro-interactions to enhance user engagement and delight.
• Translate complex system requirements into simple, user-friendly designs that institutionalize customer-centric practices.
• Rapidly prototype concepts using tools like Figma, ranging from low-fidelity sketches to interactive digital prototypes.
• Ensure designs align with Alterna’s brand identity and accessibility standards.

Research and Validation

• Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, usability testing, and observational studies.
• Apply design thinking to uncover insights, validate design concepts, and iterate based on member feedback and data-driven findings.
• Leverage journey maps, service blueprints, and user personas to drive member-centric solutions.

Collaboration and Communication

• Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.
• Facilitate design workshops, brainstorming sessions, and process improvement discussions to foster collaboration and innovation.
• Communicate design rationale, research findings, and conceptual ideas effectively to both technical and non-technical audiences, including senior leadership.
• Partner with developers to ensure technical feasibility and support post-implementation refinements.

Process and Support

• Own the end-to-end design process, from ideation and prototyping to user testing and final delivery.

• Document design processes, technical requirements, and release notes for diverse audiences.

• Contribute to the continuous improvement of design workflows and tools within the Digital Channels team.

Qualifications

Education / Certifications / Experience

• University degree in design, human-computer interaction, computer science, or a related field (or equivalent working experience, or working toward a relevant certification).

• A minimum of 5 years of experience in UI/UX design, product design, or a related role.

• Proven experience launching innovative digital products, with a portfolio showcasing creative, impactful designs (experience in financial services or fintech is a plus).

• Proficiency in design tools such as Figma (required), Adobe XD, and Adobe Creative Suite, with experience in prototyping and motion design tools.

Competencies

• Proactive, “get stuff done” attitude with excellent organizational and time management skills.

• Passion for human-centered design with deep empathy for users and a commitment to solving real problems.

• Exceptional visual design skills with a strong sense of aesthetics, typography, and motion design.

• Ability to balance creativity with strategic thinking, delivering designs that meet both user needs and business objectives.

• Strong storytelling and communication skills to articulate design decisions and inspire stakeholders.

• Collaborative mindset with the ability to work effectively across cross-functional teams.

• Adaptability to shifting priorities and comfort working in a fast-paced, dynamic environment.

• Excitement for the financial services and fintech sector, with a desire to innovate within digital banking.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.

• We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.