Reservations Clerk-EN
Top Benefits
About the role
CFMWS – WHERE PURPOSE MEETS PASSION!
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE
With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.
Under the supervision of Front Desk Supervisor, the Reservations Clerk responds to all phone or e-mail reservation inquiries and provide confirmation in a timely manner. They will ensure all units requiring annual courses are contacted and group blocks are secured. They will arrange and issue all individual and bulk rations cards for incoming members and groups. They will ensure all financial information provided to data entry clerk is accurate and updated.
Qualifications Needed
Education, Certifications and Licenses
College diploma or certificate in Hotel Management, Business Administration, or in a related field and some experience in the hospitality industry, or in a related field
OR
High school diploma and several years experience in the hospitality industry or in a related field
Experience
In hotel reservations systems
In hotel phone systems
In providing customer service
In using software for word processing, spreadsheets, presentations, databases, e-mail and Internet browsing
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
Language Requirements
English Essential
Benefits Available
Health Benefits: Employee and Family Assistance Program
Work Life Balance: Vacation pay.
Retirement Planning: Group Savings Plans.
Learning and Development: Free second language training.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
Other Information
This is an on-site position with an assigned work location.
START DATE
July 2026
INCLUSION AND ACCOMMODATION
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Ontario
Not the right fit? Search for Reservations Clerk jobs in Quinte West, Ontario, Canada
About Canadian Forces Morale and Welfare Services
The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.
Similar Jobs
Reservations Clerk-EN
Top Benefits
About the role
CFMWS – WHERE PURPOSE MEETS PASSION!
At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
THE ROLE
With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.
Under the supervision of Front Desk Supervisor, the Reservations Clerk responds to all phone or e-mail reservation inquiries and provide confirmation in a timely manner. They will ensure all units requiring annual courses are contacted and group blocks are secured. They will arrange and issue all individual and bulk rations cards for incoming members and groups. They will ensure all financial information provided to data entry clerk is accurate and updated.
Qualifications Needed
Education, Certifications and Licenses
College diploma or certificate in Hotel Management, Business Administration, or in a related field and some experience in the hospitality industry, or in a related field
OR
High school diploma and several years experience in the hospitality industry or in a related field
Experience
In hotel reservations systems
In hotel phone systems
In providing customer service
In using software for word processing, spreadsheets, presentations, databases, e-mail and Internet browsing
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership.
Language Requirements
English Essential
Benefits Available
Health Benefits: Employee and Family Assistance Program
Work Life Balance: Vacation pay.
Retirement Planning: Group Savings Plans.
Learning and Development: Free second language training.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
Other Information
This is an on-site position with an assigned work location.
START DATE
July 2026
INCLUSION AND ACCOMMODATION
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Ontario
Not the right fit? Search for Reservations Clerk jobs in Quinte West, Ontario, Canada
About Canadian Forces Morale and Welfare Services
The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.