Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it’s your first job or you’re ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

Reporting directly to the Senior Manager, Business Operations Development, the Specialist will work collaboratively with cross functional teams in the design and implementation phases of new business platforms, systems, and programs to ensure that they are effectively operationalized. This colleague will support and be a subject matter expert in data maintenance in the system and improving/implementing operational policies, procedures, and pharmacy workflow. The Specialist will also support the enterprise support teams in addressing escalations and validating all requests pertaining to system changes and updates.

Key Accountabilities

• Providing second level support to the MediSystem pharmacy locations with respect to operational systems used
• Working with the enterprise support teams in providing ongoing knowledge around updates to MediSystem procedures/workflow/application and how it relates to the support they are providing the sites. Also being the business member owning the user acceptance testing around proposed system enhancements/changes
• Reviewing and summarizing feature release notes as it pertains to Kroll
• Prepare important pharmacy communication in a clear, concise, timely fashion that focuses on changes or enhancements made to the systems, aligning to the standard operating procedures/processesBusiness SME for projects that influence LTC pharmacy systems and current/future operational workflow
• Accountable for producing sound and sustainable end-to-end Functional designs
• Participate in key roles in multiple system projects towards ensuring that the functional design and delivery solutions meet business requirements
• Review, action and timely resolve testing defects across FUT, SIT and UAT environments related to Performance and Systems Testing.
• Provides implementation support during warranty periods through systems projects.
• Provides Kroll feature demos to the Business
• Knowledge in the configuration and design of LTC pharmacy systems.
• Responsible for creating robust functional design documentation.
• Working cross functionally with the enterprise team to develop, test and deploy Kroll Workflow, Pricing Co-pay, Configuration changes within the confines of the current application
• Supports ongoing activities for pharmacy systems, including estimations, configuration changes, testing new releases and exploring new functionality.
• Vetting system enhancement requests and adapting current functionality within applications (such as Kroll) to satisfy the needs and objectives of the business
• Ensure deliverables are executed with high quality, on time, within budget and are aligned with overall standards and processes

Qualifications

• University or College degree in technical field (Computer Science, Engineering, Business, etc.)
• 3-5 years of Pharmacy Operations Support experience, preferred
• 3-5 years work-related experience required; Long Term Care pharmacy experience considered an asset
• Experience in related pharmacy operational systems (i.e. Kroll, Point Click Care, PacMed, PacVision)
• Advanced knowledge in IT and how it relates to the configuration and functionality within the Kroll application
• Experienced in performing user acceptance testing of new applications, upgrades to those applications and creating the applicable test cases needed to test the application fully based on the business processes
• Advanced knowledge in Microsoft suite of business applications
• Ability to productively work in a fast-paced environment
• Ability to prioritize tasks and respond in a timely manner
• Experience in managing support with respect to the pharmacy systems and identifying gaps that need to be addressed
• Experience in facilitating working sessions with applicable colleagues to transfer knowledge and or work through changes to business processes
• Ability to work both independently and in a team dynamic both in office and remotely
• Ability to learn new concepts, technologies, and methodologies in a fast-paced industry

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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