About Us

Founded in 1982, TEAM Group is a privately-owned Canadian company providing a wide range of manufacturing and production support services across North America. Specializing in industrial cleaning, facilities maintenance, trades, and shutdown services, we are recognized for our expertise in cleanroom-controlled environments. With a strong focus on quality, safety, and teamwork, we foster lasting relationships with both our employees and clients, ensuring efficient and reliable solutions tailored to meet diverse industry needs.

Our commitment to operational excellence, innovation, and employee development has recently earned TEAM Group recognition as a 2026 winner of Canada's Best Managed Companies!

About the Role

Reporting to the HR Manager, the HR Generalist / Benefits Specialist will support both Canadian and U.S. operations across a broad range of Human Resources functions, with a primary focus on benefits administration, employee relations, labour relations, and HR compliance.

This is a full-time position based out of our Corporate Office in Aurora, Ontario.

We Offer

• Competitive wages with opportunities for career growth;
• Comprehensive benefits package including EAP;
• RRSP program eligibility after 1-year of continuous employment;
• On-site parking and access to office amenities;
• Paid time-off;
• Participation in company & site events.

Compensation

• $90,000 - $100,000 per year, based on experience.

Schedule

• Monday to Friday, 8:00 AM - 4:00 PM (hours may vary based on business needs).

Key Responsibilities:

Benefits Administration

• Administer employee benefit programs for Canadian and U.S. employees, including medical, dental, vision, life insurance, disability, retirement, and wellness programs.
• Manage employee benefit enrollments, terminations, qualifying life events, beneficiary changes, dependent verification, annual open enrollment, and employee inquiries.
• Coordinate annual benefit renewals, plan implementations, and ongoing plan administration.
• Administer retirement savings programs, including Canadian RRSPs and U.S. 401(k) plans.
• Reconcile carrier invoices, perform monthly eligibility audits, and ensure accurate benefit deductions and employee records.
• Serve as the primary liaison with insurance carriers, brokers, third-party administrators (TPAs), retirement plan providers, and benefit vendors to resolve issues and support plan administration.

Disability & Leave Administration

• Coordinate disability and leave programs for Canadian and U.S. employees, ensuring compliance with all applicable legislation and company policies.
• Administer:
  • Canada: Short-Term Disability (STD), Long-Term Disability (LTD), WSIB claims, provincial statutory leaves, and return-to-work programs.
  • United States: FMLA, ADA interactive process, Workers' Compensation, Short- and Long-Term Disability, applicable state leave programs, and return-to-work coordination.
• Partner with employees, managers, healthcare providers, insurers, and external partners to facilitate successful return-to-work plans and accommodation processes.

Employee & Labour Relations

• Conduct workplace investigations involving employee complaints, policy violations, attendance concerns, workplace incidents, harassment, and other employee relations matters while maintaining confidentiality and procedural fairness.
• Gather, analyze, and document investigation findings and prepare detailed investigation reports.
• Support labour relations activities, including grievance administration, labour-management meetings, meeting preparation, disciplinary documentation, and interpretation and application of Collective Bargaining Agreement provisions.
• Prepare employment letters, disciplinary documentation, grievance responses, HR correspondence, and other employee-related documentation.
• Provide guidance to managers on employee relations, attendance management, performance management, policy interpretation, conflict resolution, and progressive discipline.

HR Administration & Compliance

• Maintain accurate employee records, benefits data, attendance records, labour relations documentation, and HRIS information within ADP.
• Audit employee files, benefits records, HR documentation, and departmental trackers to ensure accuracy and legislative compliance.
• Support payroll by ensuring employee changes affecting payroll and benefits are processed accurately and on time.
• Ensure compliance with Canadian and U.S. employment legislation, privacy legislation, collective agreements, and company policies.
• Assist with HR reporting, compliance initiatives, recruitment activities, benefits renewals, audits, and departmental projects.
• Perform other duties as assigned.

Qualifications

• Minimum five (5) years of progressive Human Resources experience, preferably within a unionized manufacturing or industrial environment.
• Demonstrated experience administering Canadian and U.S. employee benefit programs, including medical, dental, vision, life insurance, disability, retirement, and wellness plans.
• Experience supporting Benefits in both Canadian and U.S. jurisdictions, including multiple provinces and states, is strongly preferred. 
• Experience managing employee enrollments, qualifying life events, annual open enrollment, dependent verification, beneficiary changes, and benefits administration.
• Working knowledge of Canadian group benefits and U.S. employer-sponsored health plans.
• Experience administering Canadian RRSP programs and U.S. 401(k) retirement plans.
• Experience coordinating annual benefit renewals, plan implementations, carrier invoice reconciliations, and eligibility audits.
• Experience working directly with insurance carriers, brokers, third-party administrators (TPAs), and retirement plan providers.
• Demonstrated experience administering disability and leave programs in both Canada and the United States, including STD, LTD, WSIB, FMLA, ADA, Workers' Compensation, statutory leaves, state leave programs, and return-to-work coordination.
• Strong employee and labour relations experience, including workplace investigations, grievance administration, collective agreement interpretation, seniority administration, and progressive discipline.
• Working knowledge of Canadian employment legislation and U.S. federal and state employment laws relating to HR, benefits administration, disability management, and employee relations.
• Experience using ADP Workforce Now or a comparable HRIS/payroll system.
• Strong knowledge of HR compliance, employment legislation, and HR best practices.
• Advanced proficiency with Microsoft Office and Google Workspace.
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Ability to manage multiple priorities while maintaining a high level of confidentiality and professionalism.
• Post-secondary education in Human Resources, Labour Relations, Business Administration, or a related field.
• CHRP or CHRL designation (or actively working toward designation) is considered an asset.

TEAM Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. TEAM Group is an equal opportunity employer; as such, accommodation is available to applicants that may require it. Applicants requiring accommodation are encouraged to contact Human Resources at hr@team-group.com [hr@team-group.com] to discuss requirements.

We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.

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