About the role
Lease Portfolio Manager
Honda of Thornhill, Thornhill, ON L4J1A1
Join Our Team at Pfaff Honda of Thornhill!
Are you passionate about cars and building meaningful customer relationships? At Pfaff Honda, we’re driven by people—our customers and our team. If you thrive in a fast-paced, customer-focused environment, this could be the perfect opportunity for you.
Key Responsibilities:
- Achieve and exceed customer outreach and appointment-setting goals, with accurate documentation of all customer interactions.
- Build a pipeline of prospects based on lease timelines and customer feedback.
- Maintain up-to-date digital records, including vehicle ownership status and customer contact details.
- Ensure every leased vehicle has a documented outcome at or before contract end.
- Learn and deliver accurate product knowledge and financial information presentations.
- Collaborate with the sales team and managers to ensure a seamless handoff and follow-up process for customers.
- Stay current with product updates, dealership processes, certifications, and licenses.
What We’re Looking For:
- Proficiency in basic computer skills, including Microsoft Outlook and internet navigation.
- A polished, professional demeanor and strong communication skills in every customer interaction.
- Ability to learn quickly, multitask, and follow established daily processes.
- Self-motivated with the ability to proactively generate new business opportunities.
- A valid driver’s license with an acceptable driving record in Ontario.
About Pfaff Automotive Partners Inc.
Pfaff Automotive Partners started in 1964 out of a desire to provide the best customer service experience in the industry.
In 2021, Pfaff Automotive Group was acquired by Lithia & Driveway, the largest automotive retailer in North America.
With these two powerful brands, we're focused on making buying and servicing a car or motorcycle as easy as possible. This is done with a diverse set of brands and advanced e-commerce capabilities that provide modern customers with an unlimited range of options to suit their needs and lifestyles.
About the role
Lease Portfolio Manager
Honda of Thornhill, Thornhill, ON L4J1A1
Join Our Team at Pfaff Honda of Thornhill!
Are you passionate about cars and building meaningful customer relationships? At Pfaff Honda, we’re driven by people—our customers and our team. If you thrive in a fast-paced, customer-focused environment, this could be the perfect opportunity for you.
Key Responsibilities:
- Achieve and exceed customer outreach and appointment-setting goals, with accurate documentation of all customer interactions.
- Build a pipeline of prospects based on lease timelines and customer feedback.
- Maintain up-to-date digital records, including vehicle ownership status and customer contact details.
- Ensure every leased vehicle has a documented outcome at or before contract end.
- Learn and deliver accurate product knowledge and financial information presentations.
- Collaborate with the sales team and managers to ensure a seamless handoff and follow-up process for customers.
- Stay current with product updates, dealership processes, certifications, and licenses.
What We’re Looking For:
- Proficiency in basic computer skills, including Microsoft Outlook and internet navigation.
- A polished, professional demeanor and strong communication skills in every customer interaction.
- Ability to learn quickly, multitask, and follow established daily processes.
- Self-motivated with the ability to proactively generate new business opportunities.
- A valid driver’s license with an acceptable driving record in Ontario.
About Pfaff Automotive Partners Inc.
Pfaff Automotive Partners started in 1964 out of a desire to provide the best customer service experience in the industry.
In 2021, Pfaff Automotive Group was acquired by Lithia & Driveway, the largest automotive retailer in North America.
With these two powerful brands, we're focused on making buying and servicing a car or motorcycle as easy as possible. This is done with a diverse set of brands and advanced e-commerce capabilities that provide modern customers with an unlimited range of options to suit their needs and lifestyles.