Visitor and Office Services Assistant
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
SUMMARY:
The Visitor and Office Assistant plays a crucial role in maintaining smooth operations by providing helpful administrative support and handling incoming and outgoing deliveries. This position also involves greeting and welcoming individuals in a friendly and professional manner, answering inquiries, and assisting with check-ins and check-outs. The ideal candidate will excel in delivering outstanding customer service while efficiently managing a variety of tasks to support staff and ensure seamless site operations.
MAJOR RESPONSIBILITIES include but not limited to:
Visitors Services
Greet and welcome visitors and vendors:
Liaise directly with Guardhouse for visitor access as required.
Provide or arrange for an onsite escort as needed.
Serve as the first point of contact with visitors and vendors alike, provide information and pro-actively answer general inquiries as required.
Coordinate with appropriate staff regarding visitors’ arrival.
Ensure visitors follow the sign-in and sign-out procedures, including visitor passes
Ensure visitors adhere and understand the safety requirements.
Distribute relevant PPE if required.
Maintain the working area in a presentable and clean state.
Office Services Support
Coordinate and support incoming and outgoing inter-office and external mail services including couriers and other items as required:
Ensure deliveries are kept safe/secure and follow-up to ensure items are picked up in a timely manner. Follow-up on reports of missing supplies as required.
Assist with coordination of coffee and beverage orders:
Collect and submit orders for all departments.
Assist vendor with access to deliver supplies and service machines.
Monitor supplies and equipment in main lunchrooms and other areas as required.
Provide support for Print Management Program:
Ensure supplies are directed to correct printer locations and report issues (Corporate Services).
Assist vendor with access to service machines.
Conduct regular checks of printers to confirm locations, supplies, and signage. Refer issues to TransLink BTS as required.
Monitoring and upkeep of common areas as needed, reporting issues to appropriate persons and/or departments.
Oversee Conference Rooms:
Monitor meeting room calendars and help resolve scheduling conflicts, as required.
Perform regular checks of meeting rooms to check supplies, chairs and audio-visual equipment and instructions are in place and in the correct room.
Stock meeting rooms with general supplies.
Monitor and report any audio-visual (TransLink BTS) or furniture and fixture deficiencies (BCRTC Workspace Services).
Assist with setting up for larger meetings, tours, and events, including helping to coordinate any logistics and equipment rentals. Light lifting and rearranging small furniture will be required from time to time.
Provide general information to meeting rooms users as required related to protocols and procedures.
Provide support to Workspace Services:
Receive reports from staff of any broken office furniture or fixtures, and report to Workspace Services. Coordinate with Workspace Services on repairs/replacements as required.
Print/update name plate inserts as required.
Collaborate and communicate with other office support teams to ensure efficient office moves between locations while continuously improving relevant processes.
Performs other administrative support as assigned, such non-confidential items being of a nature that do not affect the value of the job.
Qualifications
Strong organizational and interpersonal skills.
Ability to handle multiple priorities at once.
Completed high school education.
At least 2 years of experience in a similar role.
Proficient in the use of software and computer applications relevant to the job (MS Office and others).
This position will be working onsite 5 days a week.
Daily tasks involve moving around the facility and premises.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Once in the process, testing may be used to confirm this suitability and all internal applicants will be required to obtain a pass mark of 70% on each component of the testing to demonstrate a minimum level of proficiency in the position.
Work Schedule
40 hours per week.
Work Designation
Resident
This position works predominately on-site
Rate of Pay
Wage: $33.45 per hour
Please note: All new employees will be subject to a 6-week trainee rate at 75% of the hourly rate.
The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: August 1, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.
Visitor and Office Services Assistant
Top Benefits
About the role
Marketing Statement
Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!
Responsibilities
SUMMARY:
The Visitor and Office Assistant plays a crucial role in maintaining smooth operations by providing helpful administrative support and handling incoming and outgoing deliveries. This position also involves greeting and welcoming individuals in a friendly and professional manner, answering inquiries, and assisting with check-ins and check-outs. The ideal candidate will excel in delivering outstanding customer service while efficiently managing a variety of tasks to support staff and ensure seamless site operations.
MAJOR RESPONSIBILITIES include but not limited to:
Visitors Services
Greet and welcome visitors and vendors:
Liaise directly with Guardhouse for visitor access as required.
Provide or arrange for an onsite escort as needed.
Serve as the first point of contact with visitors and vendors alike, provide information and pro-actively answer general inquiries as required.
Coordinate with appropriate staff regarding visitors’ arrival.
Ensure visitors follow the sign-in and sign-out procedures, including visitor passes
Ensure visitors adhere and understand the safety requirements.
Distribute relevant PPE if required.
Maintain the working area in a presentable and clean state.
Office Services Support
Coordinate and support incoming and outgoing inter-office and external mail services including couriers and other items as required:
Ensure deliveries are kept safe/secure and follow-up to ensure items are picked up in a timely manner. Follow-up on reports of missing supplies as required.
Assist with coordination of coffee and beverage orders:
Collect and submit orders for all departments.
Assist vendor with access to deliver supplies and service machines.
Monitor supplies and equipment in main lunchrooms and other areas as required.
Provide support for Print Management Program:
Ensure supplies are directed to correct printer locations and report issues (Corporate Services).
Assist vendor with access to service machines.
Conduct regular checks of printers to confirm locations, supplies, and signage. Refer issues to TransLink BTS as required.
Monitoring and upkeep of common areas as needed, reporting issues to appropriate persons and/or departments.
Oversee Conference Rooms:
Monitor meeting room calendars and help resolve scheduling conflicts, as required.
Perform regular checks of meeting rooms to check supplies, chairs and audio-visual equipment and instructions are in place and in the correct room.
Stock meeting rooms with general supplies.
Monitor and report any audio-visual (TransLink BTS) or furniture and fixture deficiencies (BCRTC Workspace Services).
Assist with setting up for larger meetings, tours, and events, including helping to coordinate any logistics and equipment rentals. Light lifting and rearranging small furniture will be required from time to time.
Provide general information to meeting rooms users as required related to protocols and procedures.
Provide support to Workspace Services:
Receive reports from staff of any broken office furniture or fixtures, and report to Workspace Services. Coordinate with Workspace Services on repairs/replacements as required.
Print/update name plate inserts as required.
Collaborate and communicate with other office support teams to ensure efficient office moves between locations while continuously improving relevant processes.
Performs other administrative support as assigned, such non-confidential items being of a nature that do not affect the value of the job.
Qualifications
Strong organizational and interpersonal skills.
Ability to handle multiple priorities at once.
Completed high school education.
At least 2 years of experience in a similar role.
Proficient in the use of software and computer applications relevant to the job (MS Office and others).
This position will be working onsite 5 days a week.
Daily tasks involve moving around the facility and premises.
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Once in the process, testing may be used to confirm this suitability and all internal applicants will be required to obtain a pass mark of 70% on each component of the testing to demonstrate a minimum level of proficiency in the position.
Work Schedule
40 hours per week.
Work Designation
Resident
This position works predominately on-site
Rate of Pay
Wage: $33.45 per hour
Please note: All new employees will be subject to a 6-week trainee rate at 75% of the hourly rate.
The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.
How to Apply
Please click the 'Apply' button at the top right corner or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: August 1, 2025
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at jobs@translink.ca.
About TransLink
TransLink is Metro Vancouver’s regional transportation authority and as an enterprise, we’re proud to be one of BC’s Top Employers.
Stand on a street corner in Metro Vancouver and very likely, within a couple minutes, you’ll see us! We are the people and goods movers for our region. But, what does that mean?
We manage and operate an integrated regional transportation system — connecting communities by bus, rail, SeaBus, custom transit services, pedestrian and cycling paths, the Major Road Network and five bridges. Helping people and goods get from A to B — that’s our bread and butter. At the same time, we help deliver the region’s goal of creating a greener, more sustainable, more livable Metro Vancouver.
We serve 500,000 people a day — young and old from all parts of our region and all walks of life. We deliver them to the people and places that matter to them, and back again. Our employees are united by the common goal of delivering the best to our customers no matter where they work — the shop floor, in the drivers’ seat, planning for the future, managing our Compass Card system, keeping customers safe, or staffing our stations, just to name a few.
Our enterprise includes TransLink and three operating companies: B.C. Rapid Transit Company, Coast Mountain Bus Company, and Transit Police.
We’re delivering for today and planning for the future, and we’re always looking for top talent. Want to see where you fit in? Check out translink.ca/careers.