Credit & Collections Manager | Scarborough
About the role
What We Expect Role Responsibilities
- Lead and manage the collections process for all customer accounts across service and new installation projects.
- Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency.
- Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions.
- Review, approve, and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards.
- Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders.
- Collaborate with the legal team and project managers to address billing disputes, contract non-compliance, and delayed payments.
- Build and maintain strong relationships with clients to ensure effective communication and timely payment.
- Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies.
- Ensure accurate documentation of all collection activities and maintain audit-ready records.
- Develop and implement process improvements for collections and receivables management.
- Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership.
- Manage and mentor collections staff of 8, providing guidance, training, and support to ensure performance goals are met.
- Foster a culture of accountability and continuous improvement within the team by developing staff capabilities and conducting regular performance reviews.
- Other duties as assigned.
Role Qualifications Who we are looking for
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 10+ years of experience in collections, with at least 5 years in a supervisory or managerial role.
- Strong understanding of construction/service industry contract terms, including holdback/retention, lien waivers, and billing cycles.
- Excellent negotiation, communication, and interpersonal skills.
- Experience and optimizing collection systems, such as GetPaid.
- Ability to manage multiple priorities and work effectively in a deadline-driven e environment.
- Strong analytical and problem-solving abilities.
What We Offer TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.
Who We Are TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
Contact
About TK Elevator
𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗧𝗞 𝗘𝗹𝗲𝘃𝗮𝘁𝗼𝗿 – 𝗪𝗵𝗲𝗿𝗲 𝗜𝗻𝗴𝗲𝗻𝘂𝗶𝘁𝘆 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝘀 𝗨𝗿𝗯𝗮𝗻 𝗟𝗶𝘃𝗶𝗻𝗴
Engineering pioneer. Global industry leader. TK Elevator draws on a legacy of firsts – from a groundbreaking vertical conveyor in 1890 – to evolve modern mobility.
TKE blends safety, reliability, and innovation to create cutting-edge solutions that redefine how we move. Our dedicated teams engineer, manufacture, install, modernize, and service elevators, escalators, walkways, passenger boarding bridges, and residential lifts.
Our German engineering heritage inspires our commitment to precision and fresh thinking, leading to a breakthrough elevator system incorporating two, independent passenger cars in the same shaft (TWIN), the first-ever cableless car design (MULTI), a forward-thinking eco-efficient and digitally native elevator system (EOX), and a novel suite of IoT-driven digital solutions that provide real-time insights, virtual repairs, and personalized control (MAX and AGILE).
Our tailored products meet diverse needs – from commercial spaces to residential complexes – and include iconic projects like One World Trade Center in New York City, Madrid's new subway lines, and the BMW Tower and Google's German headquarters in Munich.
With a global footprint spanning 1,000 locations and customers in over 100 countries, TKE delivers top-level, 24/7 service through 25,000 specialists expertly trained at our state-of-the-art International Technical Services SEED campus to provide Universal Service for any brand, any place, any time.
Above all, we embrace responsibility to our planet. With sustainability at the heart of our business model, TKE is focused on improving accessibility and quality of life for a growing and aging population and doing so with lower emissions in our operations and solutions.
Join us in shaping the future of sustainable urban mobility.
TK Elevator – Move Beyond
Credit & Collections Manager | Scarborough
About the role
What We Expect Role Responsibilities
- Lead and manage the collections process for all customer accounts across service and new installation projects.
- Monitor and analyze aging reports to reduce DSO (Days Sales Outstanding) and drive collection efficiency.
- Conduct credit risk assessments and evaluate customer financial stability to inform credit decisions.
- Review, approve, and sign off on Credit Notes and Bad Debt Write-Offs in accordance with company policies and accounting standards.
- Interpret and enforce customer contract terms and conditions, including deposit & milestone billing, progress payments, retention/holdback clauses, and change orders.
- Collaborate with the legal team and project managers to address billing disputes, contract non-compliance, and delayed payments.
- Build and maintain strong relationships with clients to ensure effective communication and timely payment.
- Coordinate with internal departments (e.g., sales, operations, project management) to resolve billing discrepancies.
- Ensure accurate documentation of all collection activities and maintain audit-ready records.
- Develop and implement process improvements for collections and receivables management.
- Provide regular reporting on collections status, risk accounts, and key performance metrics to senior leadership.
- Manage and mentor collections staff of 8, providing guidance, training, and support to ensure performance goals are met.
- Foster a culture of accountability and continuous improvement within the team by developing staff capabilities and conducting regular performance reviews.
- Other duties as assigned.
Role Qualifications Who we are looking for
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- 10+ years of experience in collections, with at least 5 years in a supervisory or managerial role.
- Strong understanding of construction/service industry contract terms, including holdback/retention, lien waivers, and billing cycles.
- Excellent negotiation, communication, and interpersonal skills.
- Experience and optimizing collection systems, such as GetPaid.
- Ability to manage multiple priorities and work effectively in a deadline-driven e environment.
- Strong analytical and problem-solving abilities.
What We Offer TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, colour, religion, sexual orientation, gender identity, national origin, disability, age and veteran status, or any other protected status required by applicable law.
Who We Are TK Elevator is one of the world’s leading elevator companies with unique engineering capabilities. Our innovative, efficient and reliable vertical transportation systems have been moving people in Canada for nearly half a century. Our capabilities include high-quality, customer-focused service as well as individual maintenance and modernization packages. Our highly skilled technicians efficiently service a multi-brand portfolio consisting of more than 1.2 million units under maintenance. We’re reshaping the elevator industry and transforming cities into the best places to live.
Contact
About TK Elevator
𝗪𝗲𝗹𝗰𝗼𝗺𝗲 𝘁𝗼 𝗧𝗞 𝗘𝗹𝗲𝘃𝗮𝘁𝗼𝗿 – 𝗪𝗵𝗲𝗿𝗲 𝗜𝗻𝗴𝗲𝗻𝘂𝗶𝘁𝘆 𝗘𝗹𝗲𝘃𝗮𝘁𝗲𝘀 𝗨𝗿𝗯𝗮𝗻 𝗟𝗶𝘃𝗶𝗻𝗴
Engineering pioneer. Global industry leader. TK Elevator draws on a legacy of firsts – from a groundbreaking vertical conveyor in 1890 – to evolve modern mobility.
TKE blends safety, reliability, and innovation to create cutting-edge solutions that redefine how we move. Our dedicated teams engineer, manufacture, install, modernize, and service elevators, escalators, walkways, passenger boarding bridges, and residential lifts.
Our German engineering heritage inspires our commitment to precision and fresh thinking, leading to a breakthrough elevator system incorporating two, independent passenger cars in the same shaft (TWIN), the first-ever cableless car design (MULTI), a forward-thinking eco-efficient and digitally native elevator system (EOX), and a novel suite of IoT-driven digital solutions that provide real-time insights, virtual repairs, and personalized control (MAX and AGILE).
Our tailored products meet diverse needs – from commercial spaces to residential complexes – and include iconic projects like One World Trade Center in New York City, Madrid's new subway lines, and the BMW Tower and Google's German headquarters in Munich.
With a global footprint spanning 1,000 locations and customers in over 100 countries, TKE delivers top-level, 24/7 service through 25,000 specialists expertly trained at our state-of-the-art International Technical Services SEED campus to provide Universal Service for any brand, any place, any time.
Above all, we embrace responsibility to our planet. With sustainability at the heart of our business model, TKE is focused on improving accessibility and quality of life for a growing and aging population and doing so with lower emissions in our operations and solutions.
Join us in shaping the future of sustainable urban mobility.
TK Elevator – Move Beyond