Working at Walker

At Walker, your contribution matters. Become part of a team you can count on and where your health and safety are our priority. Our team of more than 1200 people work in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries. We are a fifth-generation, family-owned company founded in 1887, operating from our base in the Niagara Region with facilities across Canada and the United States. We care about the environment, each other, and our neighbours, and give back to our communities . Join us on our journey to build a sustainable future, together.

About the Job

Do you thrive in a fast-paced, hands-on technical environment? Are you passionate about solving problems and supporting mission-critical systems?

We’re looking for a Systems Support Specialist to join our team, based out of Niagara Falls, ON. Reporting directly to the Software Application Manager, you’ll be a key player in supporting the digital backbone of our operations—primarily our scale-house systems, a vital component in the aggregate and environmental services industry.

This role goes beyond typical tech support. You’ll be involved in everything from real-time issue resolution and system monitoring to enhancement projects and vendor collaboration. Every day brings new challenges and opportunities to make a real impact. Courtesy, tact, and professionalism are essential, as you’ll be working closely with a variety of teams across the organization.

Salary range $55,000 to $65,000 based on experience.

What You’ll Be Doing

• Provide front-line technical support (phone, email, remote, and onsite) to minimize downtime and boost productivity
• Deliver hands-on training and retraining to staff, both one-on-one and in groups
• Conduct routine monitoring and administration of critical systems
• Analyze user requirements and help develop custom solutions and reports
• Collaborate with internal IT team members to troubleshoot and resolve technical issues
• Liaise with external vendors to ensure smooth system functionality
• Assist with the implementation and modification of systems across various sites
• Stay current with emerging technologies that affect our operations

Here’s What You Need

• Diploma or degree in Computer Science, Programming, or equivalent experience
• 2–3 years of experience in technical support or IT systems
• Knowledge of SQL and relational databases is a strong asset
• Valid Ontario G Driver’s Licence and access to a vehicle (travel required)
• Strong problem-solving, multi-tasking, and customer service skills
• Excellent English communication—written and verbal
• Proactive, adaptable, and eager to learn new systems

What’s in it for you

• You become part of a team you can count on
• A comprehensive total rewards package and benefits to support your wellbeing
• Leaders who support your growth and success
• Flexible work policies and strong work-life balance
• Give back to our communities with two paid volunteer days annually and opportunities to become involved in events

Ready to take the next step in your IT career?

Apply today and be part of something that matters.

At Walker, your contribution matters. If you share our commitment to giving back to your community and caring about the environment we’d love to hear from you. Our workplaces strive to reflect the diversity of the communities in which we operate. We welcome applications from qualified candidates of all ethnicities, race, religions, gender identities and expression, Indigenous communities, and persons with disabilities.

Should you require any accommodation in applying for this role, or throughout the interview process, please let us know when contacted and we will work with you to meet your needs. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.